Manager Project

SKILLS

• Program and project

management

• Scoping and requirements

• Scheduling and timelines

• Cross-functional initiatives

• Partner management

• KPIs and reporting

• Data analysis

• Process creation and

optimization

• Business operations

• Training content and

delivery

• Team and performance

management

• Vendor management

• Process Mapping

• Continuous Improvement

Projects

• Tools: SQL, Microsoft

Office & Project, G Suite,

Salesforce, JIRA, Clarizen

• Certification: PMI Project

Management Professional

(PMP), Tableau Desktop

Specialist, Box Specialist

EDUCATION

SAN FRANCISCO STATE

UNIVERSITY

Masters of Public

Administration, 2017

BYU, IDAHO

B.A., Art History, 2008

ROTARY EXCHANGE

Tucuman, Argentina

EXPERIENCE

JUUL LABS MOUNTAIN VIEW, CA 2019 — Present

Project Manager, Regulatory & Quality Programs / EMPO & Governance

• Led Enterprise PPM Tool selection and assessment; partnering with 20 teams across 6 departments to ensure successful deployment.

• Led Change Control Program managing all manufacturing change assessment approvals to ensure compliance with policies and procedures.

• Developed cross functional policies and procedures to establish an effective enterprise level change management system

• Established and created program KPIs and Executive Level reporting in Tableau to provide operational insights and continuous improvement trend metrics

• Managed cross functional continuous improvement project which resulted a 50% processing time reduction and eliminated non-compliance processing RENEW FINANCIAL OAKLAND, CA 2015 — 2019

Financial Operations Manager

• Led and managed team responsible for prepayment servicing and management of a portfolio with 30,000 loans—overseeing $4.5M of loan prepayments monthly and biannual payments of

$20M; reported to co-founder and EVP of Financial Operations

•

• Led and managed the build of prepayment management system from conception through launch; partnered with the engineering team to build; created feature, functionality and UI requirements; managed development and testing; launched and trained teams; managed enhancements

• Analyzed large sets of data to identify trends to formulate policy and procedure changes for payment processes

• Built delinquency management workflows and automated processes across the board—to reduce errors, identify gaps and mitigate risks

• Generated and maintained all prepayment financial reconciliations and reporting to various executive teams

• Partnered with product team to write and refine customer communications

• Handled escalated support for servicing issues; served as dotted line manager for customer service team

• Hired and trained team; defined roles and responsibilities; led career development; managed performance

• Developed all training materials for internal team members KAYTE REAGAN- RANDIVE

Strategic manager with demonstrated success in designing, managing and executing cross- functional projects and programs. Accomplished in defining, setting and building consensus on goals, metrics, deliverables and expectations. Keen ability to assess and mitigate risks, anticipate bottlenecks and resolve issues. Adept at analyzing large sets of data and drawing insights to make better decisions. Expertise in establishing and refining business operations and process improvements to increase efficiencies and productivity. Skilled relationship builder, collaborator and communicator with vendors, colleagues, direct reports, partners and customers. Highly effective problem solver and trusted advisor who provides sound business judgment and strategic thinking to achieve objectives. Known for being curious, analytical, detail-oriented, hardworking—and getting things done. Approaches everything with the customer in mind. Goes above and beyond to elevate the customer experience and consistently exceeds customer expectations. 559-***-****

CONTACT

kayte.m.reagan

@gmail.com

Mountain View, CA

linkedin.com/in/

katye-reagan

PROFILE

KAYTE REAGAN- RANDIVE

Senior Financial Operations Specialist & Bond and Data Specialist

• Led prepayment servicing team —overseeing $4.5M of loan prepayments quarterly

• Developed and documented all prepayment processing procedures and policies

• Generated and maintained all prepayment financial reconciliations and reporting to executive teams

• Coordinated with all external partners to ensure compliance of policies and data accuracy

• Drafted and edited transaction documentation—working with outside counsel to ensure that all transactions met investor criteria and documents met compliance requirements CENTRAL CALIFORNIA SOLAR TULARE, CA 2013 — 2014 Project Manager

• Managed all projects for the solar team—from sale through installation; partnered with owners, general contractors, engineers and sales teams to determine priorities and ensure projects were delivered on time and on budget

• Managed the day-to-day operations, including scheduling, payments, inventory and reporting

• Streamlined operational systems, processes and polices to increase productivity and efficiencies; implemented and managed a CRM/project management tool (Quick Base) to better manage multiple projects DAYS FOR GIRLS INTERNATIONAL LYNDEN, WA 2012 — 2013 Program Director & International Chapter Liaison

• Led and managed programs that supported growth in Africa—opened offices in Uganda, Kenya and Zimbabwe; established goals, requirements, deliverables and timelines.

• Developed all marketing and training materials for in-country projects; coordinated multiple international teams and oversaw logistics for trainings

• Worked closely with partners, donors, staff and volunteers to set metrics and benchmark against other organizations

• Created new operating handbooks and materials to standardize organizational operations and management; streamlined operational systems and processes to increase efficiencies

• Supported fundraising efforts; managed donors; secured support from Rotary International

• Managed domestic and international chapters; grew from six chapters on one continent to 30 chapters on 4 continents

• Created and managed new structure and process for mobilizing volunteers—leading to 50% volunteer growth

• Served as the communication hub between the international executive team and grassroots volunteers—keeping everyone up-to-date and on the same page

OTHER EXPERIENCE

WEIFANG UNIVERSITY / SHANDONG VOCATIONAL COLLEGE WEIFANG, CHINA 2009 – 2011 & 2014-2015 Business English Instructor

• Responsible for the development, design and adjustment of course curriculum for a public university with 23,000 students

• Led instruction for classes of 35-50 students ranging from freshmen to senior levels VOLUNTEER

Planetary C.A.R.E. – PMO Governance and Reporting, 2020 Designed and implemented organization project management strategy, creating processes and templates Kiva U.S. Special Growth Projects Intern, 2017

Designed and implemented long Rotary International partnership engagement strategy New Space Studios – Capacity Building, 2016-2017

Developed Long Term Strategies to build organization capacity MISSSEY, Inc. – Policy Analysis and Development, 2016-2017 Assisted Legislative Sub Committee in developing a policy proposal for the California State Assembly

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