Stephanie

Olive

M. adkakb@r.postjobfree.com

C. 920-***-****

Oshkosh, WI 54901

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

●Policy and procedure improvements

●Teamwork and collaboration

●Performance monitoring

●Project coordination

●Team management

●Program leadership

●Performance standards and analysis

●Communications

●Supervision

●Problem resolution

Education and Training

Bachelor of Science

University of Phoenix - Online

Milwaukee Campus

Healthcare Management, 2007

CNA

Bryant And Stratton College

Milwaukee, WI

2008

I was in the Nursing program and received my CNA license while in the program.

Certifications

●First Aid/CPR

●CNA

●Microsoft Office Certified

●Medical coding and billing

Experience

Cars-On-Line Classic Cars For Sale

Program Manager Germantown, WI 06/2006 to 02/2020

●Improved profit margins by promoting our sales programs and setting up contracts with businesses in related fields.

●Improved customer satisfaction by finding creative solutions to online issues.

●Managed programs and recorded demographics monthly for sales and marketing purposes.

●Collaborated with others to discuss new program opportunities.

●Provided excellent service and attention to customers when face-to-face or through phone conversations.

●Recognized by management for providing exceptional customer service.

Golden Oaks Retirement Home

Manager New Berlin, WI 05/2007 to 05/2008

●Supervised staff and Implemented new hire training to further develop skills and initiate discussions on task prioritization.

●Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance

●Communicated with patients with compassion while keeping medical information Private

●Solicited medical history information from patients to provide the best and most effective medical advice.

●Managed day-to-day operations, including supervision and assignment delegation for my team.

●Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

New Perspectives Alzheimer's Care

Assistant Healthcare Manager Brookfield, WI 02/2006 to 05/2007

●Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.

●Managed programs from initial concept to completion.

●Recognized by management for providing exceptional client service.

●Created agendas and communication materials for team meetings.

●Collaborated with others to discuss new client care opportunities.

●Provided excellent service and attention to clients and family members when face-to-face or through phone conversations.

●Earned reputation for good attendance and hard work.

●Improved customer satisfaction by finding creative solutions to problems.

●Worked closely with team members to deliver excellent care.

●Performed site evaluations, customer surveys and team audits.

●Collaborated in development of procedures.

REM Wisconsin Inc and other companies who cared fo

Program Coordiator, Live-in Staff, Float Staff Madison, WI 09/1998 to 04/2005

●Liaised with team of professionals to implement comprehensive educational action plans for special needs adults

●Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.

●Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.

●Worked to improve patient outlook and daily living through compassionate care.

●Assisted disabled individuals to foster independence while still closely monitoring safety at all times.

●Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.

●Monitored vital signs and medication use, documenting variances and concerning responses.

●Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.

●Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.

●Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

●Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

●Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

●Worked with supervisory medical staff to review cases and improve care.

●Delivered high-quality, geriatric care to private client.

●Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

●Administered all necessary medications as directed by care plan.

●Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.

●Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

●Cultivated amiable relationships with over 50 residents, resulting in strong overall patient happiness and emotional well-being.

●Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.

●Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

●Documented information in patient charts and communicated status updates to interdisciplinary care team.

●Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.

●Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

●Reported concerns to supervisory staff to maintain optimal care for all client needs.

●Fostered relationship with client, providing companionship and counseling.

●Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

●Maintained clean and well-organized environment to promote client happiness and safety.

Head Start Woods Hollow Children's

Lead Daycare Teacher and Assistant Teaher Fitchburg, WI 03/1997 to 05/2003

●Enhanced sensory abilities by giving children access to numerous textures and shapes.

●Maintained daily records of individual activities, behaviors, meals and naps.

●Organized activities for classroom of 25 students to teach pre-k skills and social development

●Worked with children with ADHD, physical disabilities, and mental and social issues.

●Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 3, to 5 year-old students.

●Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

●Created and implemented developmentally appropriate curriculum addressing all learning styles.

●Supervised up to 25 children on field trips to local parks, fire stations and zoos.

●Organized and led activities to promote physical, mental and social development.

●Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.

●Kept records of over 25 students' progress, detailing behavioral, emotional, academic and social growth.

●Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

●Taught children foundational skills such as colors, shapes and letters.

●Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

●Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

●Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

●Promoted good behaviors by using positive reinforcement methods.

●Distributed quarterly progress assessments and milestone reports to each parent.

●Developed professional relationships with parents, teachers, directors and therapists.

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