Johann Antaran, MBA, MPM

Metro Manila, National Capital Region, Philippines

adkajt@r.postjobfree.com +63-917*******

linkedin.com/in/johannantaran

Summary

* ***** ** ********** **********, 10 years as Executive, and 9 years as Manager. Industries: Telecommunications, Business Process Outsourcing (BPO), Manufacturing, Logistics & Distribution, and Banking & Finance.

Telecommunications & Information Technology: End-To-End Life-cycle, Service Quality, Business Continuity, Capacity & Performance, Business Systems Implementation. Project Management: On-Scope/Quality, On-Time, On-Cost (Projects: Technology, People & Organization) Operations Management: KRA/KPI Achievement, Process Improvement, Disaster Readiness, Relationship Management and Financial Management.

People & Organization: Setup/Transition, Team Transformation, Alignment, Government Compliance, and People Development & Engagement

Experience

Management Consultant

Entrepreneur

2015 - Present (6 years 2 months +)

Consulting Areas

• Information & Communications Technology, Projects, Programs, People, Operations. Achievements

• Client Industries: Logistics, Distribution, Technology, Finance, Education, Government.

• Implemented ERP/Accounting, Logistics, Materials Control and Asset Management Systems.

• Thru analytics drove improvements on productivity & safety leading to revenue increase.

• Re-casted Vision-Mission-Values, aligned departments and individual performance goals.

• Transformed operations thru strategy, organization, processes and systems.

• Complied government regulations: people processes & programs. Faculty

Assumption College, San Lorenzo

Jan 2018 - Present (3 years 2 months +)

Subject Areas: Information and Communication Technology (Business Analysis Focus), Project Management and General Management.

Johann Antaran, MBA, MPM - page 1

Professor, Curriculum/Course Ware Development, Thesis Defense Panelist. Senior Director - Network Operations and Software Quality RingCentral

2011 - 2013 (3 years)

Responsibilities

• Strategic and Operational Leadership for Global NOC and Mobile Software Quality Assurance.

• People Leadership for Manila Operations Organization (Operations Center, Quality, Back-Office).

• Collaborate with R&D, Engineering, and Support to drive service improvements and quality. Achievements

• Led organization setup that supports 250,000 business customers worldwide in 105 days.

• Achieved consistent Mean Time to Detect (< 2 minutes) and Restore (< 1 hour) performance.

• Established ITIL based processes leading to improvement and achievement of KRAs/KPIs.

• Delivered on-scope, on-time, and on-budget software quality projects (UCaaS). Head (Vice-President) - Network Services Platforms Globe Telecom

2003 - 2011 (9 years)

Previous Roles: Vice President - Network Operations Division, Vice President - Wireless Network Operations, Director- Intelligent Network and Value Added Services Responsibilities

• Strategic and Operational Leadership: Network Services, Network Operations, Wireless Network

• Program/Project Management, Service Management, Incident/Problem Management

• Network Services: On scope, time and budget delivery from Architecture to Roll-Out of services.

• Network Operations: Change Success, Service Availability, Cost Optimization, Audit Compliance

• Culture Bearer, Committee Leadership – Promotion, Discipline, Organization Development Achievements

• Engineered and rolled-out of data and voice services all within scope, time and budget.

• Optimized spending and operations, achieved/exceeded operational and financial (P&L) KPIs.

• Led organizational change resulting to 20% manpower cost savings.

• Established service management for retail services with more than 500,000 retailers.

• Completed audit and regulatory requirements on-time and specification.

• Reduced number, duration and impact of incidents, achieved better service availability & quality.

• Mentored and developed people for them to rise to executives and managers.

• Achieved above corporate averages in Employee Engagement Scores. Senior Manager - IT Operations

Smart Communications, Inc.

1998 - 2002 (5 years)

Previous Role: Computing Center Manager

Responsibilities

Johann Antaran, MBA, MPM - page 2

• Operational and Technical Leadership: Technical Services and Computing Center

• Program/Project Management, Capacity Management, Service Desk, Data Center Operations

• Architecture, engineering and roll-out of application and infrastructure. Achievements

• Built sustainable-long term infrastructure supporting more than 5,000,000 customers.

• Delivered Business Continuity Program that enabled services back to normal w/in 1 hour.

• Managed shared IT for company and its subsidiaries, leading to CAPEX/OPEX savings.

• Improved, sustained help desk call resolution and turn-around averages.

• Implemented billing, mediation, online operations support systems on-time, scope and budget.

• Optimized spending resulting to budget (CAPEX/OPEX) saving for 4 years (all years in SMART).

• Setup Operations, Data Networks, Service Desk, Systems and DB Administration organization.

• Mentored and developed people for them to rise to managers. Senior Manager - Information Center Management

Bayan Telecommunications

1996 - 1997 (2 years)

Previous Roles: Senior Manager - Systems Integration and Operations, Data Center Manager Responsibilities

• Operational and Technical Leadership: Information Center Management, Systems Integration

• Application Enhancements, Quality Assurance, Service/System/User Support. Achievements

• Consolidated and Optimized Data Centers leading to 33% cost savings.

• Delivered application projects, on-scope, budget, & time and achieving planned outcomes.

• Improved service performance turn-around time more than 90% without CAPEX outlay.

• Led development of back-end core processing programs replacing legacy applications. Manager - IT Technical Support

Pepsi-Cola Products Philippines Inc.(PCPPI)

1992 - 1995 (4 years)

Previous Role: Systems Programming Supervisor

Responsibilities

• Operational and Technical Leadership: Technical Support Section

• Application Enhancements, Quality Assurance, Roll-Out, User Support. Achievements

• Changed-out & rolled-out of enterprise software, pilot and model country in South-East Asia.

• Developed system programs supporting company ERP systems.

• Engineered and rolled-out of servers, databases and network on scope, time and budget.

• Setup processes on technology asset management and version control of software. Education

ATS

Johann Antaran, MBA, MPM - page 3

Masters Degree in Business Administration

2013 - 2015

INSEAD

Executive Development Program

Asian Institute of Management

Management Development Program

De La Salle University

BS Computer Science, Information Technology

Manila Science High School

High School Diploma, Special Science High School Curriculum Licenses & Certifications

Profiles Performance Indicator & DISC Personality Profiler - Profiles Asia Pacific, Inc. and People Dynamics, Inc.

Lean Six Sigma Yellow Belt - Whitehall Consulting

Master Project Manager - AAPM ® American Academy of Project Management ® 57595315

Learning Cloud Computing: Core Concepts - LinkedIn Developing Your Emotional Intelligence - LinkedIn

Critical Thinking - LinkedIn

Becoming a Thought Leader - LinkedIn

Creating Your IT Strategy - LinkedIn

Implementing Your IT Strategy - LinkedIn

Transitioning from Waterfall to Agile Project Management - LinkedIn Johann Antaran, MBA, MPM - page 4

Agile Foundations - LinkedIn

Scrum: The Basics - LinkedIn

Risk Management for IT and Cybersecurity Managers - LinkedIn Skills

Project Management • IT Management • Operations Management • Program Management • Telecommunications • Cloud Computing • Data Center • Change Management • IT Operations • Integration

Johann Antaran, MBA, MPM - page 5

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