PROSESIONAL
SUMMARY
Enthusiastic Contact
Tracer eager to shift
gears into Program
Support to
contribute to team
success through
hard work, attention
to detail and
excellent
organization skills.
Clear
understanding of
good work ethic and
a positive attitude
being important.
SKILLS
-Spanish fluency
-Communication
style.
- Effective leader
-Customer service
experience.
EUGENIA ORTEGA
E-mail: adkajk@r.postjobfree.com – Phone: 310-***-**** EXPERIENCE
JUNE 2020- Present • CONTACT TRACER LEAD CONSULTANT. CITY OF LOS ANGELES / LADWP Responsible to reach out to people to quickly located and talk with people. Understanding of patient confidentiality including the ability to conduct interviews without violating confidentiality. Empathy’s with patient to build and maintain trust with patients and contact. FEBRUARY 2015- March 2020• Marketing Coordinator • Sam’s Club • Gardena, C.A. Supported the marketing team by scheduling and making appointments with new costumers. Prepared letters, sent e-mails, and made calls to new and existing clients in response to questions and provided clarification to ongoing events. Made reports and coordinated day- to-day activities. Lead trained and motivated new associates inside and outside membership sales.
MAY 2006 - 2014 • EMERGENCY MEDICAL TECH (EMT)
Provided emergency medical care at Torrance Memorial Medical Center. Generated accurate and detailed reports, followed up with nurses and doctor about patience conditions. EDUCATION
LADWP COVID-19 Public Health and Safety Information. Citywide ADA Disability Compliance Policies and Procedures (Update). COVID-19 Work from Home- Corporate Health and Safety. COVID-19 Worker- Safety Group Tour and Safety Tailgate Meeting Training. Cybersecurity Awareness Training.
California Medical Interpreter Training “Spanish”. ESL • Gardena High School • Gardena, C.A, GED • El Camino College • Torrance, C.A CPR adults and infants • El Camino College • Torrance, C.A Safety and Hazard Free • Sam’s Club training • Gardena, C.A Leadership and marketing training• Sam’s Club training • Gardena, C.A Workplace Harassment & Abusive Conduct Prevention (Supervisor Version. REFERENCES
Available upon request.