Customer Service
Resume:
ANN VANCIL
**** ****** **. ***** ********, CO
adkaip@r.postjobfree.com
OBJECTIVE
Efficient, and reliable administrative professional with 20+ years in an office setting, supporting staff in healthcare clinics, manufacturing, etc. Above average customer service skills, time management, and problem-solving skills. My experience has given me a diversified skill set covering administrative support, and data entry. Excellent interpersonal, phone and digital communication skills.
EDUCATION —
EXPERIENCE
Roosevelt High School
High School Diploma
Key Skills —
HIPPA
Customer Service
Administrative Duties
Scheduling
Data Entry
Computer Proficient
Microsoft Office
Verbal Communication
Written Communication
Medical Records
2019-2020
AR Assistant • Vail-Summit Physical Therapy
Operating and directing calls to the proper person or department
Scheduling for 9 doctors and the PA’s
Excel in customer relations, maintain a
functioning office.
Administrative – electronic filing, outbound mail, data entry, acted as a liaison to insurance companies.
2015-2018
Physician Practice Representative • Banner Health
Monitored Medical records and ensured confidentiality of all patient information.
Maintain a working knowledge of HIPPA
Scheduled appointments for patients, answered questions, and worked with patients to ensure the best possible patient care.
Checked patients in and out of various clinics and expressed exceptional customer service skills.
Maintained a working knowledge of Cerner, Revenue Cycle, Nextgen, MS4, Powerchart, Excel, Adobe, and Outlook.
Filed medical documents into the correct patients’ charts.
2008- 2015
Accounts Payable Specialists • Crop Production Services
Managed the accurate and timely processing of up to 20,000 invoices per month for a large, multi-site organization.
Monitored accounts with 300+ vendors. Responded to vendor payment inquiries. Investigated pricing discrepancies.
Provided accruals and proposed journal entries for month end reporting.
Worked directly with senior management and auditors.
2007-2008
Customer Service Representative • Alpine Access
Opened new credit card accounts and provided customer service on existing accounts.
Quickly and effectively solved customer challenges to include following up to ensure remediation.
Maintained quality control seeking new ways to improve customer service.
2006- 2007
Office Manager Advance America
Met with clients, as necessary to take borrower applications and review.
Completed and reviewed forms with borrowers; collected the necessary documentation and appropriate fees.
Reviewed assists in the evaluation of information pertinent to the client's application.
1997-2006
Consumer Relations Representative • Hain Celestial Group
Handled day to day customer contact via phones, faxes, and emails.
Maintained and updated all customer files.
Worked as liaison between the customer, the sales team, and the production plant.
Trained all new customer service reps, as well as assisting in the training of various salespersons.
REFERENCES
Kelly Stencel Banner Health
Supervisor
Jordan Palma Banner Health
Co-worker
Kerri Randall
Co-Worker
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