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Customer Service

Location:
Grand Junction, CO
Salary:
$16 to $18
Posted:
February 18, 2021

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Resume:

ANN VANCIL

**** ****** **. ***** ********, CO

970-***-****

adkaip@r.postjobfree.com

OBJECTIVE

Efficient, and reliable administrative professional with 20+ years in an office setting, supporting staff in healthcare clinics, manufacturing, etc. Above average customer service skills, time management, and problem-solving skills. My experience has given me a diversified skill set covering administrative support, and data entry. Excellent interpersonal, phone and digital communication skills.

EDUCATION —

EXPERIENCE

Roosevelt High School

High School Diploma

Key Skills —

HIPPA

Customer Service

Administrative Duties

Scheduling

Data Entry

Computer Proficient

Microsoft Office

Verbal Communication

Written Communication

Medical Records

2019-2020

AR Assistant • Vail-Summit Physical Therapy

Operating and directing calls to the proper person or department

Scheduling for 9 doctors and the PA’s

Excel in customer relations, maintain a

functioning office.

Administrative – electronic filing, outbound mail, data entry, acted as a liaison to insurance companies.

2015-2018

Physician Practice Representative • Banner Health

Monitored Medical records and ensured confidentiality of all patient information.

Maintain a working knowledge of HIPPA

Scheduled appointments for patients, answered questions, and worked with patients to ensure the best possible patient care.

Checked patients in and out of various clinics and expressed exceptional customer service skills.

Maintained a working knowledge of Cerner, Revenue Cycle, Nextgen, MS4, Powerchart, Excel, Adobe, and Outlook.

Filed medical documents into the correct patients’ charts.

2008- 2015

Accounts Payable Specialists • Crop Production Services

Managed the accurate and timely processing of up to 20,000 invoices per month for a large, multi-site organization.

Monitored accounts with 300+ vendors. Responded to vendor payment inquiries. Investigated pricing discrepancies.

Provided accruals and proposed journal entries for month end reporting.

Worked directly with senior management and auditors.

2007-2008

Customer Service Representative • Alpine Access

Opened new credit card accounts and provided customer service on existing accounts.

Quickly and effectively solved customer challenges to include following up to ensure remediation.

Maintained quality control seeking new ways to improve customer service.

2006- 2007

Office Manager Advance America

Met with clients, as necessary to take borrower applications and review.

Completed and reviewed forms with borrowers; collected the necessary documentation and appropriate fees.

Reviewed assists in the evaluation of information pertinent to the client's application.

1997-2006

Consumer Relations Representative • Hain Celestial Group

Handled day to day customer contact via phones, faxes, and emails.

Maintained and updated all customer files.

Worked as liaison between the customer, the sales team, and the production plant.

Trained all new customer service reps, as well as assisting in the training of various salespersons.

REFERENCES

Kelly Stencel Banner Health

Supervisor

970-***-****

Jordan Palma Banner Health

Co-worker

970-***-****

Kerri Randall

Co-Worker

970-***-****



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