AJ ISKIR

Bethesda, MD 301-***-**** adkaid@r.postjobfree.com

https://www.linkedin.com/in/aj-iskir-5b7166103/

Executive summary

Accomplished Consumer Loan Administrator and Loan Servicer with an aptitude for solving complex lending issues, while exceeding operational objectives. Extensive experience handling consumer, internet, and residential lending matters. Recognized for exceptional interpersonal skills, as well as abilities to train and mentor employees into high performance teams. Demonstrates leadership in high-pressure, challenging, and time-sensitive environments.

Core Competencies:

Loan Processing Loan Servicing Training & Mentoring Communication Cross-Functional Leadership Banking Process Improvements Consumer & Home Equity Loans Training Manual Development Dispute Resolution Growth Mindset Quality Control Underwriting Internet Loans UAT Analytical Problem Solving FISERV Laser Pro

Professional Experience

PRESIDENTIAL BANK

Bethesda MD Feb 2020 – Present

Senior Loan Servicing Representative

Responsible for reviewing, boarding, funding and servicing HELOC and construction loans. Identify document discrepancies in closing documents. Ensure adherence to bank policy and regulatory requirements. Process loan payments, loan advances, payoffs, and ACH set ups. Research and respond to loan inquires from customers and staff. Participate in cross functional department projects. Perform other duties as assigned.

Key Accomplishments:

Identify and document best practices

Develop standardized procedures

EAGLEBANK

Rockville MD Nov 2016 – FEB 2020

Consumer Loan Administrator

Ensured loans comply with the Bank’s policies and procedures and applicable banking rules and regulations. Issued Home Equity Loan Commitment and resources for loan logistics. Oversaw the loan pipeline and communicated with loan officers on loans and any issues. Performed assorted verification activities such as, confirming the terms of loans and applicant’s eligibility requirements, in conjunction with Bank credit standards. Inputted loans into the lending system and ordered loan documentation. Coordinated with management, underwriting, lenders, applicants and title companies to close loans. Drafted Adverse Action Letters and advised borrowers of decisions. Served as the backup for closing Home Equity Loans. Additionally, created outgoing customer letters and email templates.

Key Accomplishments:

Developed departmental manuals and job aids to increase efficiency and consistency for multiple processes and systems.

Information is used by Managers to create process improvements and new/updated policies and procedures.

Voted “Most helpful Employee” within the Residential Lending Organization.

Utilize interpersonal skills to formulate cross-functional relationships that improves communication channels and the department’s reputation.

Selected by upper management to handle outstanding HOI exceptions.

Established online contact with larger insurance companies to cure HOI exceptions faster.

Reduced loan exceptions by 2/3.

GEICO FCU

Chevy Chase, MD Dec 2015 – Oct 2016

Consumer Loan Officer

Recruited to the role to ensure loans complied with the Credit Union’s policies and procedures, and applicable banking rules and regulations. General daily functions consisted of, consumer loan processing, quality assurance, underwriting, and closing. Performed loan quality control activities such as, verifying approvals. Prepared adverse action notices, departmental meeting minutes, and Loan Manager reports. Furthermore, resolved outstanding lien deficiencies.

Key Accomplishments:

Collected 25% of missing titles by contacting Motor Vehicle Associations nationwide and by developing contact logs for each state.

Handpicked by leadership to serve as the Head Vehicle Title representative.

Advised the VP of Lending on data within Loan Manager reports.

Took ownership and started taking meeting minutes and distributed to assist with strategic planning decisions.

BANK-FUND STAFF FCU

Washington, DC Apr 2008 – Jul 2015

Account Operations Representative (Feb 2011 – Jul 2015)

Promoted to the position to manage the PIN mailer, deposits, and payments processes. Primary duties included, processing mailed in deposits and payments, validating and updating members’ W8 and W9 tax certifications and recertifications; researching sources to ensure accuracy of member contacts; and managing and creating correspondence templates for the department. Additionally, served as a backup for CD processing and credit union daily settlement, as well as a UAT Tester and meeting minute taker.

Key Accomplishments:

Took ownership of the restructuring for the mail system, which generated 90% of the department’s workflow, and created a mail log, resulting in more efficient workflow.

Reps were able to process more deposits and payments and, therefore, improved Bank-wide processes.

Due to out-of-the-box thinking skills, selected by leadership to serve as the Point-of-Contact for all service inquiries from other credit union representatives regarding account operations.

Mentored new hires and trained Account Operations representatives.

Lead Correspondence Representative for the Bank’s largest business member.

Selected by HR and management to mentor credit union’s new employees.

Communications Center Representative (Apr 2008 – Feb 2011)

Hired to handle phone requests and queries, such as resolving account issues, cross-selling products and services as well as educating members on various electronic services. Resolved account issues; cross-sold products; and trained and coached new Communications Center representatives in best practices.

Key Accomplishments:

Increased completed call rate by 25% through the development of a “cheat sheet” that answered commonly asked customer inquiries and questions.

Created email templates for the Communications Center.

Redesigned the position to handle calls and emails contemporaneously.

As a direct result the Call Center was restructured and became the Communications Center.

Served as the primary Point-of-Contact for all service inquiries from other credit union representatives regarding credit union products, services, policies, and procedures.

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