HEIDI MENDOZA
Customer Service Professional
CONTACT
adkafg@r.postjobfree.com
Corona, CA, 92882
EDUCATION
LEE V. POLLARD
Corona, CA
High School Diploma (May 2014)
ABT Academy
Riverside, CA
Graduated (Aug 2017)
SKILLS
Strong communication skills,
reliable, patient, fast learning and
adaptable, strong time
management skills, and the ability
to work independently or as part of
a team
ADDITIONAL
SKILLS
Software: Microsoft Office
Languages: English, Spanish
CAREER OBJECTIVE
Hard-working professional with experience and a proven ability to provide outstanding customer service. I am a compassionate and caring individual, always making sure that my customer is satisfied and assisted in every way possible. I can meet strict deadlines and thrive in a fast-paced environment. I am aiming to leverage my skills to successfully fill the Member Services Representative role at your organization. PROFESSIONAL EXPERIENCE
FRONT DESK RECEPTIONIST
Massage Green Spa, Corona, CA / Jan 2019 – Present x Answer telephone calls and schedule appointments. x Explain services provided and related pricing schedule. x Greet customers as they arrive.
x Complete intake form for new clients.
x Cross sell products and services, including wellness plans. x Act as cashier for services rendered.
x Remain pleasant and professional at call times.
CLERK TYPIST
Corona-Norco Unified School District, Corona, CA / Aug 2018 – Present x Answer telephone calls, answer questions, and gather information from callers before transferring calls to the appropriate area. x Greet visitors and schedule appointments.
x Transcribe notes for placement in files and distribution to relevant parties. x Handle cash and prepare process receipts for deposit. x Various duties as assigned.
FOOD RUNNER
Angel Stadium, Anaheim, CA / Apr 2015 – Mar 2019
x Prepared food and condiments for sale.
x Communicated with servers and bartenders to ensure food and drink orders were correct.
x Delivered food and drinks to the appropriate seat numbers timely. x Performed opening and closing duties as assigned. REFERENCES
References available upon request