Illustration, Graphic Design, Information Technology

Brice Patterson

Philadelphia, PA 267-***-**** adkaer@r.postjobfree.com

Technical Support Technician

Skilled and passionate Technical Support Technician that maintains a wide ranging IT skill set, including break/fix, hardware and software support, network security, virtualization, mobile OS support, troubleshooting, and more. Excelled within an experiential and project-based IT training program, and earned 3 industry-aligned certifications.

Technology Support Skill Set

OS installs/repair/admin

Command line tools

Virtualization & cloud computing

Linux, MacOS, Windows 7,8,10

Mobile OS support

Network security

User management

Troubleshooting theory

Hardware repair/installs

Training, Education, and Professional Development

JobWorks Education & Training Systems – Philadelphia, PA 2019

TechWorks – Experiential and Project-Based IT Training Program

Excelled within an intensive 250+ hour training program that builds relevant and immediately applicable IT support skills through a wide ranging and innovative curriculum

Received one-on-one mentorship from an expert IT professional who has more than 15 years of technology support experience and an entrepreneurial background

Earned 3 industry-aligned certifications, including CompTIA IT Fundamentals, Mac Integration Basics, and IBTA Business Communication; pursuing the CompTIA A+ credential

Immersed in and acclimated to a results-driven and customer-focused organizational culture, which includes high performance expectations, rigorous standards, and a team-based approach

Enhanced capacity to succeed within an IT support role by completing 30+ hours of contextualized soft skills training, including effective business communication, public speaking, and customer service

Absorbed a wide ranging and relevant IT support curriculum, including break/fix, hardware installs and repair, OS support & installation, networking, security, mobile devices, virtualization and more

Recognized as a top-performing technician trainee who maintained a near perfect attendance and punctuality record, and passionately dedicated 25+ hours of extra study time after class each week

Savannah College of Art and Design – Savannah, GA 2014

Bachelor of Fine Arts (BFA), Interactive Design & Game Development

Professional Experience

Teksystems – Philadelphia, Pa March 2020 – October 2020

Information Service Technician I and Facilities for The Children’s Hospital of Philadelphia

Completes setup and installation of User workstations.

Enters unfinished facilities and active construction sites to install and deploy necessary computer systems, printers, and workstations.

Handles computer imaging of necessary specifications of a workstation’s needs. Maps necessary printers, installs necessary programs, and sets up either shared or individual use images.

Handles hardware replacement and deployment.

Handles User tickets and general trouble shooting.

Provides remote assistance via remote desktop to offsite Users due to Covid-19.

Teksystems – Philadelphia, PA November 2019 – April 2020

Onsite Technician for Mercy Fitzgerald & the Mercy Hospital of Philadelphia

Inventory Specialist: Covered various tasks such as the inventory of printers, laptops, desktops, and modified workstations such as WOWs, tracking boards, and Crash Carts. These stations were inventoried and assessed for transition from Meditech to Epic Deployment.

Utilized the Quickbase system in order to assess inventoried devices and catalog various peripheral upgrades.

Mapped printers and specialized printing/ documentation devices to the network using Quickbase.

Had direct customer service and staff communication to address specific technical needs for each specialized medical department.

Utilized network programs such as Lansweeper to catalog and locate devices. Lansweeper gives the ability to track user information, whether a device is still connected to the network, operating system, hardware components, and peripheral information.

Freelance & Contract-based Projects – Philadelphia, PA 2010 - 2019

Artist & Illustrator

Consistently developed new customer relationships through persistent networking, word of mouth referrals, social media marketing, and cultivation of existing customer base

Contracted to provide expert-level illustrations, including commercial logo design, concept art (character & environment), book covers, portraiture, and oil painting

Freelance illustrative profile can be found at: www.instagram.com/sanctumhazeart

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