Dan G. Incze

*** **** ******

Glen Ellyn, Illinois 60137

Email: adkaa2@r.postjobfree.com

Mobile: 847-***-****

SUMMARY:

A veteran Information Technology professional working in IT for over 18 years with experience in various IT technologies encompassing: VMware, Windows, project management, engineering, networking, and Hyper-Converged Infrastructure. Have government IT experience with the Department of Defense as well as IT Security Clearance. An always positive ‘go-getter’ who is goal oriented and tirelessly works assignments to completion. A quick study and excellent troubleshooter with the interpersonal skills to blend in well with other team members, work effectively with direct reports of different personalities, and develop an excellent rapport when dealing directly with customers. Have benefited professionally from working in many diverse IT areas and, when troubleshooting, have the benefit of knowing how various technologies overlap and relate. Experienced with direct interface with customers and end users able to keep tense situations calm while always communicating and setting realistic customer expectations. Other strengths include excellent verbal and written communication skills, positive and enthusiastic attitude, cool under pressure, diverse technical problem solver, organized and detail oriented, able to bring tasks to completion, and relentless work ethic. I look forward to new challenges and believe that ‘change is always good’. Seeking a full time position with benefits centering on VMware. Achieved a Bachelors’ Degree as well as many major certifications. I am always looking to increase my skills and knowledge. In IT, I believe that if you are standing still, you are already falling behind…

TECHNICAL CERTIFICATIONS:

VMware Certified Professional VCP

MCITP-Enterprise Administrator (MCSE 2008) Specialties:

oWindows 2008 Active Directory

oWindows 2008 App Infrastructure

oWindows 2008 Enterprise Admin

oWindows 2008 Network Infra

oWindows 2008 Server Admin

oWindows Vista Client

Microsoft Certified Systems Engineer (MCSE 2000) Specialties:

oWindows NT Workstation

oWindows 2000 Professional

oDesigning Security

oMigration from NT to 2000

oWindows NT Server

oWindows 2000 Server

oActive Directory

oProxy Server

oWindows NT Server

oWindows 2000 Server

oActive Directory

oProxy Server

Dell EMC Hyper-Converged Infrastructure Specialist

Dell EMC VxRail Certified System Administrator

KEY TECHNOLOGIES:

Microsoft Active Directory:

oDNS, DHCP, and Group Policy Management

Microsoft Exchange Administration:

o2003

o2007

Microsoft Office versions from 95 up to Office 365

Microsoft Server Administration Versions:

o2003

o2008

o2012

o2016

Microsoft SQL Database:

o2000

o2006

SAN Storage Fibre Channel and iSCSI:

oDell EMC Data Domain

oDell EMC DMX

ServiceNow and CASD Ticketing Systems

Solar Winds

Symantec Backup Exec

Symmantec Endpoint Protection Suite

Tivoli Storage Manager

VMware Administration Enterprise ESX Versions:

o6.0

o6.5

o6.7

Hyper-Converged Infrastructure VxRail v4.7

PROFESSIONAL EXPERIENCE:

HCL Technologies (Vernon Hills, IL.) - Sr. VMware Enterprise Systems Engineer - May 2019 - Present:

Manage an Enterprise Level VMware Environment for one of the largest biopharmaceutical companies in the world, with facilities around the globe.

oSuccessfully manage multiple virtual environments through VMware vCenter platforms through vSphere Web Client for VMware ESXi 6.0, 6.5 and 6.7 enterprise environments.

These also include over thirty Dell EMC VxRail 4.7 Hyper-Converged Infrastructure Clusters.

oRegularly document and suggest improvements to internal processes and supported infrastructure.

There are several examples such as engaging and collaborating with the SolarWinds and Moogsoft Teams in order to reduce the company wide number of false positive and duplicate Incident Tickets - from hundreds of thousands per month when I first started to less than 100 per month currently.

This saved hundreds of man hours per month and helped to shine a spotlight onto actual issues - making reaction time to those issues almost immediate from that time forward.

oLooked to for troubleshooting and developing solutions for customer issues and incidents.

oLed cross functional projects with other Teams such as Oracle Database, Applications, Linux, and SAN Teams on complex VMware Migrations coordinating technical tasks using WebEx meeting presentations.

oOn Shore Team lead for the Wintel (VMware and Windows) Team.

oWorked closely with Off Shore counterparts to support and work towards resolution on globally impacting events and architecture.

oOften used as a technical resource by the UNIX, Storage, Citrix, and Network teams to troubleshoot, brainstorm, and resolve technical and performance issues.

oWas relied on as a consultant by Off Shore for tricky issues that often required research and opening support tickets with vendors and would drive these issues to satisfactory resolution.

oCreate Change Management documentation, incident reporting, and management through the customer’s ServiceNow ticketing system.

oDesign and implement Disaster Recovery (DR) solutions with Avamar Backup software

oEnd to end design, implementation and troubleshooting of VMware ESXi, vCenter, vSphere, Dell, HP, Cisco UCS, VxRail, VxRack servers

SAYERS TECHNOLOGY, LLC (Chicago, IL.) - Sr. VMware Lifecycle Engineer - March 2018 - December 2018:

Decommission project in an Enterprise Level VMware Environment for the Largest Hospital Management organization in America.

Performed Project Management by setting up schedules and meeting through GoToMeeting for a decommission project

Decommission Virtual Machines (VM) in a VMware ESXi 6.0 and 6.5 environment

Remove servers from Active Directory and Proteus (BlueCat Address Manager)

Locate Application owners CMDB Quick View and OneSource

Create Change Management documentation through Remedy and ServiceNow and set the schedules for decommission

Scanned several VMware environments with RVTools to find all the powered off VMs and worked in QuickBase database for data entry and organization

Manage virtual environments through VMware vSphere Web Client

Pre-Sales training for Azure and associated lab work

PROFESSIONAL EXPERIENCE (Continued,,,):

BOOZ ALLEN HAMILTON (McLean, VA - Contractor to the Department of Defense) - Information Assurance/Systems Manager - June 2017 - March 2018:

•Security Clearance: Interim Secret Clearance granted.

•Support customers for Mission Training Complex for Army Reserves with information assurance for VMware/Windows Systems on a Virtual platform.

•Help Architect the VMware ESXi 5.5 environment.

•Manage 2 MCSEs and 2 LAN Techs.

•Active Directory Domain migration to a single Domain.

•Troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment.

•Manage and configure Server stacks consisting of Dell PowerEdge Servers and EquaLogic SAN.

•Manage Windows Server 2008 and 2012 environment including Active Directory.

•Manage virtual environments through VMware Virtual Center (vCenter).

•SQL Database management and troubleshooting.

•Security scanning and server patch management.

•Suggest vital changes for implementation.

IMPACT NETWORKING (Lake Forest, IL) - Field Network Technician / IT Managed Services-Systems Admin - February 2017 - March 2017:

•Supported customers with managed services on the Windows Systems, Cloud Managed and Virtual platforms

•Managed, deployed software and monitored over 5000 Server through Solar Winds N-Able

•Set up and managed VMware ESXi 5.5 and 6 environments

•Set up and managed Microsoft Servers 2012 environments

•Managed and set up Office 365 for our clients

•Managed Azure cloud environments

DELL Inc. (Round Rock, TX - Formerly Quest Software) - Enterprise Technical Support Senior Analyst / VMware and Windows Support Engineer - November 2010 - June 2016:

•Support customers on Server Virtualization Management solutions that are on the cutting edge of all latest server technologies. Support scope includes, but is not limited to:

•Extensive knowledge of VMware ESXi systems and processes, including ESX and ESXi 3.5, 4.0, 4.1, 5.0, 5.1, 5.5 and 6.0

•Extensive experience troubleshooting: application errors, operating system, server hardware, network communications and storage issues associated with the VMware environment.

•Manage client support and technical issue resolution via E-Mail, phone and other electronic medium such as WebEx

•Windows Server 2000/2003/2008/2012, Data Domain, DR4000, DR6000, EMC and NetApp, SAN and NAS storage over Fiber Chanel, iSCSI and network connection in VMware environment.

•Manage virtual environments through vSphere Client connected to a virtual Center (vCenter)

•SQL DataBase management and troubleshooting

•Identify bugs in software and/or client configurations

•Utilize diagnostic tools to troubleshoot and resolve technical problems

•Create documentation and Knowledge Base (KB) articles for future use by customers and internal personnel.

PROFESSIONAL EXPERIENCE (Continued,,,):

CNI Technologies (Centennial, CO - Contractor to the Department of Defense - United States Military Entrance Processing Command) - Functional Specialist III / Systems Administrator - November 2008 - July 2010:

•Achieved Security Clearance: IAT-III-NAC

•Support and maintain 350+ Windows 2003/2008 servers. Design, install, and maintain Windows domain for 67 sites.

•Active Directory management and administration

•Exchange 2003/2007 administration

•DNS, DHCP, Group Policy Management

•Symantec Endpoint Protection, Backup Exec and Antivirus CE

•McAfee Host Intrusion Protection and Antivirus

•In-depth knowledge of industry standard frameworks such as ITIL.

•Tivoli Storage Manager

•Blackberry Enterprise Server

•CA Enterprise helpdesk system

•Installation, upgrading, and readiness of servers and related hardware

•Level 2/3 desktop support assistance

•SQL 2000/2005

•WhatsUp Gold

•IBM Director

•CAC/PKI

•WSUS

•SAN

•Adhere to DoD Security Regulations and Policies

Hightower Inc. (Skokie, IL) - Field Service Systems Engineer / Systems Admin - May 2008 - August 2008

•Responsible for Systems Support in the Chicago land area.

•Responsibilities include regular visits to all client sites along with daily Hardware and Software support in said jurisdiction.

•Duties involve supporting, troubleshooting and repair of any issues related internal or external Networks of our clients.

•Travel to client sites in the Chicago land area to resolve network support issues.

•Build and configure Windows and Citrix Servers according to customer’s requests.

•Deliver and set up Servers in new or existing Domains.

•Configure TCP/IP settings across LAN though DHCP or Static entry

•Set up users in a new or existing Active Directory Domains.

•Support our clients and internal Windows (2000/2003) Servers

•Support our clients and internal Exchange (2000/2003/2007) Servers

•Support our clients and internal Citrix Presentation (Metaframe) Servers

•Administer our Cluster with a SAN running MailEnable

•Perform regular maintenance on our clients Networks

•Install and maintain Virus protection software (Symantec Endpoint Protection, Symantec Anti-Virus, Webroot, Etc.) and clean viruses when needed.

•Implement and maintain automated backups through Symantec Backup Exec and Retrospect (EMC).

•Provide remote support as needed.

PROFESSIONAL EXPERIENCE (Continued,,,):

NRT Technology Corporation (West Palm Beach, FL.) - Field Technical Support Specialist - May 2007 - March 2008:

•Responsible for several clients in the Illinois Region and clients around the United States as was needed by NRT Technology.

•Responsibilities included regular visits to all Illinois sites along with daily Hardware and Software support in said jurisdiction. Duties involve supporting, troubleshooting and repair of any issues related to NRT Ticket-redemption/ATM Kiosks.

•Managed all support activities of NRT kiosks in the Illinois Region.

•Travel to client sites around the United States for technical support issues.

•Coordinated 24x7 operations and support engineering activities.

•Install network hardware in Network Operations Center and wiring closets

•Troubleshoot NRT Kiosk installation and connectivity issues

•Configure TCP/IP settings across LAN

•Configure BackOffice software for monitoring and operational functions

•Support, monitor, test, and troubleshoot hardware and software problems pertaining to NRT Kiosks on the LAN

•Provide technical support and guidance to all users

•Enter triple DES encryption key for ATM function of the Kiosk

•Work with Global Cash to implement ATM function of Kiosk

•Install and configure new NRT Kiosks at new (or existing) clients sites across the United States

Global Secure Systems (Chicago, Illinois) - Regional Systems Engineer - July 2005 - February 2007:

•Responsible for Department of Homeland Security (DHS) BioWatch program network and systems engineering in the Illinois Region.

•Responsibilities include regular visits to all Illinois DHS program sites along with daily performance and security monitoring of systems and architectures within said jurisdiction.

•Duties involve supporting federal government secure enterprise architecture with the following technologies and policies; Microsoft Virtual Server, Active Directory, MS SQLServer and WAN/LAN networking, VPN, management and disaster/backup and recovery planning and implementation.

•Managed all engineering activities of the DHS BioWatch program for central United States.

•Coordinated 24x7 operations and support engineering activities with other federal program participants such as Los Alamos National Laboratories, Lawrence Livermore National laboratories and the Centers for Disease control.

•Install network hardware in Network Operations Center and wiring closets

•Configure TCP/IP settings across LAN to operate with DSL and Cisco PIX firewall

•Install selected Microsoft Windows security updates

•Setup Cisco VPN and MS Remote Desktop access for Department of Public Health users on local desktops with necessary security protocols and credentials

•Set up, configure, and support internal and external networks

•Provide technical support and guidance to all users for LAN- based applications

•Review server event and log files for system abnormalities and network congestion

•Implement and maintain automated backup scripts and procedures for disaster recovery plan and perform routine drills for disaster recovery plan

PROFESSIONAL EXPERIENCE (Continued,,,):

CoAMS Inc. (Chicago, Illinois) - Technical Support Specialist - January 2004 – July 2005

•Network Support - Troubleshoot and resolve network errors including TCP/IP.

•Network Setup - Moved our Network to a new location and made Network changes on weekly basis.

•Server Migration - Migrated systems from an NT domain to a 2000/2003 Active Directory Integrated Network.

•Exchange Migration - Migrated Exchange 5.5 to Exchange 2003 on a Clustered Server.

•Workstation Migration - Migrate NT Workstations and 2000 Professional PCs to Windows XP Professional.

•Backup - Implemented a backup routine using Veritas Backup Exec.

•Phone System Support - Set new users and resolved issues on our phone network

•Wireless Network - Implemented a wireless network for laptop users.

•Security - Setup and implement physical security for our office space.

PCR Corporation (Schiller Park, Illinois) - Network Technician - January 2002 – December 2003

•Systems - Set up Windows 2000 Computer Networks for clients at customer sites.

•Network Administration - Monitored client-sever Networks for clients such as the TSA (Homeland Security)

•Desktop Support - Install peripherals such as CD-ROM, CD Burners, DVD drives, Zip drives and hard drives and I also installed all sorts of printers, cameras, external modems and sound systems.

•Image systems using software such as Ghost, Image Cast and Alteris.

•Customer Relations - Took care of our client’s technical needs on site at trade shows.

EDUCATION AND OTHER CERTIFICATIONS:

DEVRY UNIVERSITY, Chicago, Illinois - Bachelors of Applied Science in Electronics Engineering Technology

Certified Electronics Technician (C.E.T.) with Component Level Troubleshooting

CompTIA A+ Certified Technician

i-Net+ WEB DESIGN (Webmaster) Certification in the following:

oHTML

oAdobe

oHTML

oAdobe

REFERENCES AVAILABLE UPON REQUEST...

Contact this candidate