Customer Care Assistant
Resume:
B* L* Fatima Village Mintrade Drive
Brgy. Centro, R. Castillo Agdao Davao City Cell phone No: +63-975-***-****
***********.**@*****.***
EDITHA SALUPAN - BALILI
OBJECTIVE
Use my knowledge in which where my skills and expertise will best utilized.
PERSONAL INFORMATION
Birth Place : Tagum City
Birth Date : September 16, 1975
Civil Status : Married
Nationality : Filipino
Religion : Roman Catholic
Height : 5’3”
Weight : 55 kilos
PROFESSIONAL ACHIEVEMENTS
TRAININGS AND SEMINARS
“Quality Customer Care for Quality Education”
Laboratory and Librarian Facilitator Training
Cebu Northwinds Hotel, Lahug, Cebu City
December 13-14, 2010
Learning without Borders Seminar Tour 2008
Multimedia – A Complete Teaching Experience
University of Immaculate College, Davao City
January 26, 2008
6th Davao Online and Information Seminar 2008
Royal Mandaya Hotel, Davao City
April 26, 2008
Catholic Educators Congress
“The Heart of the Catholic Educator
Ateneo de Davao University, Davao City
January 13, 2007
CONSAL at the Crossroads: Challenges for a Greater
Regional Cooperation
Brokenshire College, Davao City
May 19, 2006
General Assembly for Librarians
Davao City Library and Information Center
SP Bldg., Davao City
September 6, 2006
Career Management and Development for Librarians
Davao Doctors College, Davao City
November 10-11, 2006
3rd Digital Information and Education Seminar 2005
Royal Mandaya Hotel, Davao City
April 29, 2005
Seminar-Workshop on Abstracting and Indexing
Assumption College of Davao, Davao City
July 14-15, 2005
The State of the Art of the Filipiniana Collections in the Philippines
Eugenio Lopez Center, Antipolo City
November 20, 2000
SKILLS
Computer Literate (Knows Microsoft Word, Excel and PowerPoint)
Clerical Works
WORK HISTORY
July 7, 2009 – Present - College Librarian
STI College of Davao
Lim Building
Bajada, Davao City
Organize and provide access to information and help students and faculty perform research.
Performs other related duties as required by the administrators / CEO.
Maintain and supervise the maintenance records and statistics
Perform daily activities/ retrieves reports, checks library materials in and out, and files.
Conduct annual inventory of books, materials and equipment.
Conduct library orientation at the beginning of the semester.
Maintain updated records, files and control logs as required.
Ability to use computers and rapidly input data and retrieve records and information.
Ability to organize workload and manage a filing method and management techniques.
Generate various reports as required.
Canvass & purchased book materials for whole year used.
June 15, 2005 – June 1, 2008 - Elementary Librarian
Assumption College of Davao
J.P. Laurel Davao City
Cabaguio Avenue, Agdao
Davao City
Organize and promote information resources in the school library that support the curriculum and the needs of its students.
Implement and promote the school library program within their elementary school.
They manage library staff, equipment and facilities, and serve as experts in books, electronic resources and audiovisual materials.
Conduct annual inventory of books, materials and equipment.
Conduct storytelling from preschool to grade two pupils.
June 2002 – April 2005 - College Librarian
Children of Mary Immaculate College
Malinta, Valenzuela City
Conduct annual inventory of books, materials and
equipment
Conduct library orientation at the beginning of the semester.
Search standards references materials, including online sources and the internet.
Processing information – compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
April 8, 2000 – May 30, 2002 - Asst. Elementary Librarian
St. Mary’s College of Meycauayan Bulacan
Bulacan, Manila
Supervising student helpers and library clerical staff.
Classify new materials by subject matter and describe the material or books, for easy access by students and teachers.
Conduct annual inventory of books, materials and equipment.
January 1998 – April 6, 2000 - High School Librarian
Rizal Memorial Colleges
Madapo Heights, Davao City
Supervise and manage the school library.
Ordering, receiving, cataloguing and displaying new materials including hardware, software, books, journals and other research materials.
Conduct annual inventory of books, materials and equipment.
May 1997 – December 1997 - Office Clerk
Pagatpatan Law Office
Davao City
Assists the lawyer in performing legal analysis, researching and preparing legal files or documents.
Provide assistance in all kinds of legal and administrative matters to the team of legal services.
Delivering subpoenas to the parties and witnesses to the action.
Filing petitions, pleading and other legal documents pertinent to court procedures.
June 1992 – April 1997 - STAP Clerk
Library / College of Law
(Student Training Assistant Program)
University of Mindanao, Davao City
Compiling records of office activities
Typing documents
Monitor the IN and OUT of the students
Assisting the Librarians
Answering and directing phone calls
Reviewing files and records to answer requests for information
Photocopying, scanning and faxing
EDUCATION
Tertiary : Bachelor of Secondary Education
Major in Library Science
University Of Mindanao
Bolton St. Davao City
1996-1997
( with Masters Degree units)
Secondary : Tagum City National High School
Tagum City
1991-1992
Elementary : Magugpo Pilot Central Elementary School
Tagum City
1985-1986
REFERENCES
Ms. Amor Bandala +63-946*******
School Cashier
STI Education Services Group, Inc.
cor. J.P. Laurel Ave., Davao City
Ms. Chinie Ann M. Maat +63-908*******
Operation Assistant
STI Education Services Group, Inc.
cor., J. P. Laurel Ave., Davao City
Ms. Leslie Joy Lumbaning Escalera (+63 ) 90 9476 6689
School Accountant
STI Education Services Group, Inc.
cor., J. P. Laurel Ave., Davao City
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