Customer Service
Resume:
D.PARIMALAM
R.G.STREET
COIMBATORE - 641 001
TAMILNADU, INDIA
MOBILE : 887*******
Sub : RESUME / CURRICULAM VITAE
I wish to apply for the suitable post based on my working experience,at any location. Totally 32 years experience, in Commercial functions such as Administration, Personnel, Marketing, Sales, Accounts, SCM & Purchase, Warehouse, worked in various departments as described below.
Qualification : 1) Diploma In Commerce (Banking & Finance) 2) Bachelor's Degree in Commerce (Income Tax Law & Practice) 3) Post Graduate Diploma in Computer Applications
Date of Birth : 29-04-1969
Work Experience : May 1988 - 2020 Aug - 32 Years
Employer : Globally Leading Manufacturer (Textile Machinaries & CNC Machines) ISO Certified PSU - LAKSHMI MACHINE WORKS LIMITED, COIMBATORE
Mentored junior customer service employees in responding to non-routine customer inquiries and issues.
Establishment of customer calls received thro’ ERP (Oracle 12) via Service Engineers nation wide
Monitoring the closing rate of customer complaints thro’ ERP and supporting supply of accessories / providing technical assistance in consult with suitable assembly
Conducting Training on new products and upgradation of existing products to customer service employees
Enabling customer to reach over phone and mail reply to get assistance / reply mail within an hour
Getting customers’ feedback for improvement
Identifying new service and sales opportunities
Followed up on inactive customer lists and bring back to business
Resolved all customer complaints in a courteous and timely manner.
Upheld company customer service standards in every customer interaction.
Handled consistently high volume of incoming customer service calls.
Informed customers of new service options and opportunities.
Dash Board on customer calls in ERP zone wise.
Closing calls within 24 hours to meet MTTR & MTBF.
Developing new strategies to ensure on time deliveries such as direct delivery in person for local customers, mobile van for delivery within 3 hours for customers within 20 km
Immediate confirmation to customers as soon as the parcel gets booked through courier.
Ensuring on hand stock according to booked orders and projections.
Making single contact point for enquiries, quotation, proforma invoice, payment and execution, in systematic manner with auto reply.
Customer Delight
Co-ordination for good team work with internal departments to extract result
Setting SOP & DWM thro’ Oracle & being driving force for sub-ordinates, to achieve the target.
Consciousness in Quality, Cost & focus towards Profit with high volume of business
Taxation, Budget & Expense control process
Implement 5S, Kaizen, TQM, ISO, standards in organized manner
Reconciliation of customer accounts, for quick payments by customer
Credit check hold to keep Retention payment in control
Handling E-Tender to Govt Sectors & documents pertaining to Order / Payment / Bank Guarantee for customers Tier-I, II, III.
Interaction - Planning, SCM, Stores for materials to ensure on-time delivery Computer Knowledge : Proficiency in Microsoft Excel
(Pivot Tables, V-Look Ups, Macros, etc.)
Functional Operations in Oracle / ERP - NET WORK
CRM Module software
Personality Proactive and self-motivated;
Strong attention to detail
Report Analysis
Polished and professional demeanor
Ability to multitask
Strong interpersonal skills
Excellent communication skills
Problem solving & Cost Conscious
Punctuality & Honouring Commitment
Enthusiasm in learning, updation & adapting new process Languages : Proficiency in English & Tamil - Speaking & Writing Proficiency in Speaking Telugu
Present Salary : INR 10 L / PA.
Language known : Tamil, English, Telugu, Hindi
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