D.PARIMALAM

***, *** ****,

R.G.STREET

COIMBATORE - 641 001

TAMILNADU, INDIA

MOBILE : 887*******

Sub : RESUME / CURRICULAM VITAE

I wish to apply for the suitable post based on my working experience,at any location. Totally 32 years experience, in Commercial functions such as Administration, Personnel, Marketing, Sales, Accounts, SCM & Purchase, Warehouse, worked in various departments as described below.

Qualification : 1) Diploma In Commerce (Banking & Finance) 2) Bachelor's Degree in Commerce (Income Tax Law & Practice) 3) Post Graduate Diploma in Computer Applications

Date of Birth : 29-04-1969

Work Experience : May 1988 - 2020 Aug - 32 Years

Employer : Globally Leading Manufacturer (Textile Machinaries & CNC Machines) ISO Certified PSU - LAKSHMI MACHINE WORKS LIMITED, COIMBATORE

Mentored junior customer service employees in responding to non-routine customer inquiries and issues.

Establishment of customer calls received thro’ ERP (Oracle 12) via Service Engineers nation wide

Monitoring the closing rate of customer complaints thro’ ERP and supporting supply of accessories / providing technical assistance in consult with suitable assembly

Conducting Training on new products and upgradation of existing products to customer service employees

Enabling customer to reach over phone and mail reply to get assistance / reply mail within an hour

Getting customers’ feedback for improvement

Identifying new service and sales opportunities

Followed up on inactive customer lists and bring back to business

Resolved all customer complaints in a courteous and timely manner.

Upheld company customer service standards in every customer interaction.

Handled consistently high volume of incoming customer service calls.

Informed customers of new service options and opportunities.

Dash Board on customer calls in ERP zone wise.

Closing calls within 24 hours to meet MTTR & MTBF.

Developing new strategies to ensure on time deliveries such as direct delivery in person for local customers, mobile van for delivery within 3 hours for customers within 20 km

Immediate confirmation to customers as soon as the parcel gets booked through courier.

Ensuring on hand stock according to booked orders and projections.

Making single contact point for enquiries, quotation, proforma invoice, payment and execution, in systematic manner with auto reply.

Customer Delight

Co-ordination for good team work with internal departments to extract result

Setting SOP & DWM thro’ Oracle & being driving force for sub-ordinates, to achieve the target.

Consciousness in Quality, Cost & focus towards Profit with high volume of business

Taxation, Budget & Expense control process

Implement 5S, Kaizen, TQM, ISO, standards in organized manner

Reconciliation of customer accounts, for quick payments by customer

Credit check hold to keep Retention payment in control

Handling E-Tender to Govt Sectors & documents pertaining to Order / Payment / Bank Guarantee for customers Tier-I, II, III.

Interaction - Planning, SCM, Stores for materials to ensure on-time delivery Computer Knowledge : Proficiency in Microsoft Excel

(Pivot Tables, V-Look Ups, Macros, etc.)

Functional Operations in Oracle / ERP - NET WORK

CRM Module software

Personality Proactive and self-motivated;

Strong attention to detail

Report Analysis

Polished and professional demeanor

Ability to multitask

Strong interpersonal skills

Excellent communication skills

Problem solving & Cost Conscious

Punctuality & Honouring Commitment

Enthusiasm in learning, updation & adapting new process Languages : Proficiency in English & Tamil - Speaking & Writing Proficiency in Speaking Telugu

Present Salary : INR 10 L / PA.

Language known : Tamil, English, Telugu, Hindi

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