Erica Hirstius

Medical Receptionist, Our Lady of Lourdes Physician Group

Lafayette, LA 70507

adk9qq@r.postjobfree.com

337-***-****

Reliable and enthusiastic individual proficient at performing various duties needed to promote a successful and efficient work environment. Skilled in customer engagement, organizational skills and leadership. Known for remaining poised and calm in busy environments. Possesses a high degree of integrity, an outstanding work ethic and seeking to apply talents to drive company growth.

#readytowork

Work Experience

Medical Receptionist, Our Lady of Lourdes Physician Group Dr. Cathryn Strother

June 2014 to July 2015

Managed a multi-line phone system and greeted all patients. Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Delivered high-quality administrative and customer service to sustain patient and work flows. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Straightened up the waiting room so that it remained neat and organized. Observed strict HIPAA guidelines at all times according to company policy. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Took messages from patients and relayed to the appropriate staff. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Processed patient payments and scanned identification and insurance cards. Maximized office efficiency by answering more than [50+] incoming calls per day to provide office information and transfer calls to desired personal. Updated group medical records and technical library to support smooth office operations. Informed patients of financial responsibilities prior to rendering services. Interviewed patients to collect medical information and insurance details. Medical Receptionist

Express Med Walk-Clinic

August 2013 to June 2014

Delivered high-quality administrative and customer service to sustain patient and work flows. Straightened up the waiting room so that it remained neat and organized. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.

Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Informed patients of financial responsibilities prior to rendering services. Interviewed patients to collect medical information and insurance details. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Processed patient payments and scanned identification and insurance cards. Handled all office supply ordering including ink cartridges, toner and paper Medical Receptionist

Dr. Luke Elliott

April 2013 to August 2013

Informed patients of financial responsibilities prior to rendering services. Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Interviewed patients to collect medical information and insurance details. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Processed patient payments and scanned identification and insurance cards. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Delivered high-quality administrative and customer service to sustain patient and work flows. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Straightened up the waiting room so that it remained neat and organized. Took messages from patients and relayed to the appropriate staff. Observed strict HIPAA guidelines at all times according to company policy. Updated group medical records and technical library to support smooth office operations. Education

Associates Degree in Medical Information Technology Remington College - Lafayette, LA

2001

Skills

• Conflict management (Less than 1 year)

• Database (Less than 1 year)

• Inventory (Less than 1 year)

• Microsoft Office (Less than 1 year)

• MS OFFICE (Less than 1 year)

• Front Desk

• Epic

• Insurance Verification

• Medical Receptionist

• Medical Scheduling

• EMR Systems

• Medical Office Experience

• Medical Billing

• HIPAA

• Medical Terminology

• Medical Records

• HIPAA

• ICD-10

• Medical Billing

• Medical Records

• Medical Terminology

• Office Administration

Assessments

Verbal Communication — Proficient

May 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Listening skills Time management

Conflict management Database organization

Hospitality services Inventory systems

Microsoft Office Appointment scheduling

Organization and efficiency Self-starter

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