Food Service Worker
Resume:
Liana Ruys
Appleton, WI *****
adk9ou@r.postjobfree.com
Adaptable Food Service Worker offering 2 1/2 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, up-selling additional products and taking accurate drink and food orders. Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Ability to quickly resolve food order issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in the Food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible with years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Authorized to work in the US for any employer
Work Experience
Food Service Worker
Butch's Pizza
September 2018 to Present
• Packaged and stored food products appropriately to ensure proper handling and preservation.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross- contamination of raw and prepared food products.
• Re-stocked, organized and arranged service and food stations.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Completed closing duties by emptying trash
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Answered customer questions and addressed concerns Education
High school diploma
Kimberly High School - Kimberly, WI
September 2018 to Present
Skills
• Food Service
• Busser
• Food Preparation
• Kitchen Experience
• Food Safety
• Cooking
• Host/Hostess
• Cleaning Experience
• Kitchen Management Experience
• Serving Experience
• Problem-solving abilities
• Courteous demeanor
• Service prioritization
• High-energy attitude
• Multitasking
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