Quality Analyst

Aarsh M. Livid

323-***-**** *****.*@************.*** https://www.linkedin.com/in/aarlivid/

Bringing 4 plus years of professional experience through various industrial and academic projects as a business manager with strong organizational, analytical & communications skills, managing complex projects, process improvements and project documentation. EDUCATION

Northeastern University - Boston, MA

Master of Science (MS) in Project Management with a concentration in Agile and Lean Product Development Dec 2020 Related Coursework: Technical Project Management ■Project Business Analysis ■ Risk & Scope Management ■ Global Operations ■ Information Security System ■ Supply Chain Management ■ Project Schedule and Cost Management ■ Project Quality Management ■ Agile Project Management Bachelor of Science in Mechanical Engineering Dec 2014 CORE COMPETENCIES & TECHNICAL SKILLS

Lean Development Data Analysis Scheduling Data Collection Sprint Planning Resource Allocation Risk Management QA MS Project, SharePoint, Power BI, Slack, Microsoft Office Suite; Advance Excel, PowerPoint, Wrike, R, SQL, Jira, Smartsheets, Minitab, Salesforce, Visio PROFESSIONAL EXPERIENCE

Project COVID19, Northeastern University Boston, MA Project & Operation Analyst G.A. 07/2020 – 12/2020 Chosen for a mission-critical $50M project to build a facility for large-scale, systematic COVID19 testing to promote the safety of Students, Staff, and surrounding community quickly, regularly, and reliably and help University reopen.

• Worked on Salesforce and Excel to manage digital equipment purchase, billing, orders and overall IT inventory of the University.

• Created custom visualizations of process data, and managed reports from management and client business units to improve customer services.

• Managed Orchard application for recording patient data, providing ongoing summaries of status and transmission of samples to Broad Institute of MIT and Harvard for processing, and created dashboards to describe ongoing process.

• Helped in operation flow by using CRM tools and project analysis that increased work productivity by 30%. Clean Harbors: Environmental, Energy & Industrial Services Norwell, MA Program Management (MIS) Co-op 12/2019 – 6/2020

Brought on board to oversee processes for gathering and analyzing project data, including WIP, reports, and forecasts to keep costs and schedules on track for

~$200M program portfolio.

• Constructed best practice project control model by combining 8 separate budgets into a unified cost worksheet and performing analysis using MS Project and MS Excel and created dashboards for team presentations using Excel and Tableau and created QA and procedural documentation.

• Provided daily administrative support to Program Manager, including scheduling and meeting management and stakeholder communication.

• Assessed project risks to analyze trends to improve key performance metrics for operational excellence by using root cause analysis (RCA), SWOT analysis, and brainstorming, and performed test on SQL queries from the developers for DBA alongside with project work.

• Managed Service Level Agreement (SLA) documents with internal and external customers, and mentoring, SAFe and Agile Sprint Ceremonies. Hope for NH Recovery Manchester, NH

Product Quality & Salesforce Admin Internship 05/2019 - 08/2019 Led project team tasked with guiding social media structure created to help increase donations, funding, and awareness.

• Translated research and hypotheses into product requirements and detailed user stories by using Jira, excel, and monitored the SDLC project plan.

• Performed data integrity and manipulated tasks such as merging duplicate records and establishing proper ownership of existing accounts.

• Created and managed users, profiles, roles, and permission sets in Salesforce, and managed production deployment using Change sets and ANT. Fire Solution Engineers DL, IN

Quality Assurance Assistant Manager 07/2017 – 07/2018 Hired to develop a product vision and strategy for growing revenue and increasing profits.

• Translated policies & key decisions to executive memos & prepared documentation to support a number of functions including customer service, finance & marketing, and prioritized and handled multiple assignments at to keep the project on track.

• Ensured that the organization’s Quality Management System conforms to customer, internal, ISO 9001, and regulatory/legal requirements.

• Structured and executed operational and strategic projects by developing work plans, gathering relevant data, leading analytical efforts, and developing final recommendations, and measured & reported on A/B test performance across digital assets, assessing statistical significance outcome. Break Parts Inc DL, IN

Quality Analyst, Product Development 03/2015 – 05/2017 Recruited to drive product quality and delivery for premier manufacturer and supplier of brake parts and a global leader in the aftermarket automotive industry.

• Developed custom reports and dashboard to assist in identifying trends and improvement opportunities in various KPIs associated with Customer Experience using Advance Excel, Power BI, Tableau that helped to achieve process quality by 45%, and maintained CAPA reports.

• Reviewed & released materials against Standard Operating Procedure (SOPs) for accuracy and assured compliance to procedures based on regulatory requirements and internal guidelines and worked to identify features/benefits for new products to assist with updates to customer-facing material.

• Supported product development on packaging and components timelines to ensure timeline execution and high-quality standards.

• Supported testing of cross platform and 3rd party applications with Microsoft and Oracle, and design, document, and execute testing plans, processes for CRM releases and Microsoft upgrade, and followed the lean six sigma process and documented the potential array to improve the lean process. ACADEMIC PROJECTS

Hands-On Learning Project: Massachusetts Bay Transportation Authority (MBTA) (Tools Used: Wrike, MS Office 365, Jira, Slack) Challenged to identify tools and techniques for reducing scheduling delays.

• Gleaned insights from 10,000 records and crafted preliminary reports through rapid data exploration using visual analysis tools.

• Applied random forest algorithm for improving scheduling and predicting length of delays. Hands-On Learning Project: Quantum Bank (Tools Used: R studio, Tableau, MS Excel) Tasked with enhancing the mobile application for personal banking to increase usage.

• Managed the execution of project lifecycle, including risk assessments, writing reports, and managing stakeholders

• Served as bridge between user and technical developers, communication with stakeholders, sponsors, resources, and target customers. CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT & AFFILIATIONS MS Project Certification Harvard Project Management Certificate Program Member, Project Management Institute OSHA BioRaft Salesforce

Contact this candidate