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Manager Assistant

Laurel, MD
March 29, 2021

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Scrum Master Certified. I am seeking to advance my passion as a Scrum Master and provide my expertise to an organization. Throughout my career I have been using Agile principal accomplishing the following tasks and objectives – tasks and objectives that I can transfer and perform successfully with any organization:

Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Enforce the values and principles of Agile by focusing on continuous learning and feedback loops

Facilitate daily scrum (stand-up), release and sprint planning sessions, sprint review and retrospective.

Manage more than one sprint team with overlapping timelines and pro-actively manage dependencies within and across teams

Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management. Proven ability to work in creative and analytically in a problem-solving environment

Provide support to teams using servant leadership style whenever possible, and led by example

Develop relationships with a client by being proactive, displays a thorough understanding of their business, and provides business solutions

Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly to realize each for the stakeholder.

Skill Highlights

Project management

Scrum Master


Team management


Jira software

Executive meeting management

Executive briefing & reporting

Information gathering

Communication & coordination

Microsoft office suite

Professional Experience & Achievements

JIFFY LUBE 01/2008 to Present


Gaithersburg, MD

The Assistant Manager is responsible for assisting the Shop in planning, organizing, and controlling the sales of the products. The Assistant Manager also measures the performance of the employees in the department and provides assistance to them.

Forecast goals and objectives for the department and strive to meet them.

Strive for harmony and teamwork with all other depts.

Attend managers’ meetings.

Assist the Dealer in forecasting controllable expense elements for the new and used vehicle depts.

Hire, train, motivate, counsel, and monitor the performance of new and used sales employees.

Directs Team to enhance the image and customer satisfaction ratings of the dealership.

Communicate with and mentor to ensure that jiffy Lube policies and procedures are understood and followed.

Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines. Demonstrates proficiency in Budget management.

Set sales and gross objectives for Team.

Guide all Team members in setting their objectives on a short and long-range basis.

Review all Team members performance.

Develop programs of improvement for those sales people who are failing to reach their objectives.

Will supervise the team to ensure that they follow their owners on a planned contact basis.

Will evaluate each quarter gross performance of the salespeople.

Will conduct a Daily Scrum meeting

keep accurate sales records, both daily and monthly.

Comply with manufacturer’s training for self and Team members.

Help salespeople close deals when necessary.

Maintain standards for the delivery of vehicles to customers.

Assist Dealer in the development of advertising campaigns and other promotion

Coaches the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization. Ensures the teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Asks difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary. Identifies and manages issues and jeopardies with a clear grasp of the challenges/options until resolved.

ALLIED UNIVERSAL, MCLEAN, VA 09/2019 to 01/2020


McLean, VA

Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.

Supervise a team of 20 Security Guard Force McLean and advised staff on administrative and security matters, planned work assignments, set priorities for staff based on workload, and individual abilities.

Supervise, monitor, and evaluate performance measurements of staff. Increased new employee training by 85% which facilitated continuous improvement and higher performance standards Supervise the day to day security operations of an assigned client site. Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.

Assure the client site is provided with high quality security services to protect people and property. Build, improve and maintain effective relationships with both client and employees. Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service. Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

Conduct research, prepared, facilitated executive level briefings, provided senior officials and external stakeholders talking points, video scripts, communications products, white papers, factsheets, and reports that advised them on protocols, threats, vulnerabilities, and critical infrastructure security improvements

Coordinate with regional managers and lines of business (LOB) and facilitated information sharing with Federal, State, Local, and private sector security partners

Conduct weekly meeting with Security Operation center (SOC) to ensure security protocols are in good standard.

Assure all required reporting and contract compliance requirements are met. Assure regular communication of issues or program with Client. Handle any escalated security issues or emergency situations appropriately. Handled management responsibilities as determined by Client or District Manager.

Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates. Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition).

Review sensitive information from internal and external sources to identify, analyze, and resolve relevant issues or behavior patterns that pose a threat to maintaining the integrity of sensitive U.S

Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.





Washington, DC

Working closely with Principal to establish a positive, structured, achievement-oriented, and creative school culture.

Supporting teachers to hold all students to high and consistent behavioral expectations.

Acting as a resource to teachers in their instructional practice, especially as it relates to issues of discipline, relationships with students, classroom management, and school culture.

Assisting teachers, students, and parents in the effective creation and implementation of individual behavior plans.

Leading staff efforts to ensure all students have excellent attendance and arrive at school on time and working aggressively with students and parents to ensure excellent attendance.

Helping to reinforce the effective use of a school-wide behavior plan, including managing the school’s demerit and rubric systems.

Ensuring that the physical environment of the school reinforces school culture and facilitates student achievement

Implement up to date and relevant drills to enhance football skills.

Ensure that players-maintained performance both academically and behaviorally and adhere to team rules.

Recruit student-athletes of the highest caliber to elevate team performance.

Develop guidelines for injury prevention.

Assists the Head Coach with film breakdown strategizing game plan and teaching techniques and fundamentals of the position.

Promotes and markets team and generates funds to supplement budget for the athletic program.

Coordinated guest speakers to share their journey and advocate a healthy lifestyle

Sought healthy food vendors to sponsor program.

Collaborate with teachers, counselor and probation officers to make sure students are always maintaining program expectations.

Supervise Staff with daily task.

Uphold a departmental culture that centers parent/child relationships, families as lifelong educators, families as learners, family connection to peers and community, family well-being and families as advocates and leaders

Involve parents and families in children’s activities; provide information and referral services as needed.

Promote a program that is inclusive of limited English proficient children, children with disabilities and children that are classified as homeless


Business Management – Montgomery collage

Professional Development

Certified SAFe 5 Advanced Scrum Master, Scaled Agile Framework

Awards & Special Accomplishments

Best Assistant Manager in the Region



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