Mental Health Service
Resume:
Taylor Coles
Office Administration/ Coordinator
Spring Lake, NJ 07762
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Advocate
Rx Cost Control - Shrewsbury, NJ
January 2021 to Present
I am a patient advocate for a prescription assistance advocacy service. We connect individuals challenged to afford their medications to the appropriate programs. This is accomplished by determining what program(s) the individual is eligible for and offering program enrollment assistance. Perform eligibility determination and intake questionnaire (using screener). When necessary, passively sell clients on our services. Provide information about our services. Answer inquiries from potential customers. Act as liaison for Rx Cost Control between us and patient, doctor, and assistance program(s). Processing client paperwork and supporting documentation. Accurately prepare/submit member applications to physicians and qualifying programs. Provide feedback to members and physicians as required to fix any errors. Manage refill requests and annual re-enrollments. Keep the client informed as to where in process things are (email/phone). We do billing and administrative tasks as well. Inspection Coordinator
Total Fire Safety/ G&C Electronics - Easton, PA
May 2020 to September 2020
Schedule technicians to complete inspections that are due for our customer base. Inspections include annual, semi-annual and quarterly time frames. Inspections were completed for fire alarm, wet sprinkler, dry sprinkler, fire extinguishers, kitchen hoods, fire pump, back flows and gate maintenance. Make sure technicians are documenting and completing the inspections properly. Make sure that deficiencies are listed in the report and that the customer receives a copy of the inspection report. Created service calls from those deficiencies for our service technicians. Used the software Service Trade, Form Link and Alarm 7 to schedule, invoice, document reports and observe/input contracts. Had to make phone calls to schedule with customers and make follow up phone calls to make sure the customer received all the proper documentation. Reviewed technicians time clocking in service trade to make sure it matched up with their time sheets. Reviewed job numbers and reports to make sure they were correct before invoicing the customer. Had to have great communication skills, multitask in high stress situation, time management, computer literacy and be familiar with fire/sprinkler business. Owner
Coles Cleaning Service - Spring Lake, NJ
March 2019 to April 2020
I own my own small cleaning business. I clean homes, offices and places of business. I bring all of my own supplies such as cleaning products, vacuum, mop, rug cleaner, etc. I typically work in the evening and on the weekends for $40 an hour. All do all types of deep cleaning in kitchens, living rooms, dining rooms, bedrooms, offices, play rooms, bathrooms, porches and garages. I also offer the service of washing, folding and ironing linens. I have years experience with doing house cleaning and house keeping work. I am very efficient and take pride in my work to make sure the customer is more than satisfied. Office Administrator/ New Construction Assistant
United Fire Protection - Coral Springs, FL
February 2019 to March 2020
I answer the phones and do secretarial work. I submit the backflow reports to the city. I do billing of invoices for our inspections and service calls. I am responsible for the shipping and receiving of fire extinguishers. I file our service tickets in our office and arrange classes for our technicians to be certified/ licensed. I do all of the paperwork for our new hires and I am a notary in the state of Florida. I make sure contracts are completed and put into our profit zoom system. I review OCIP paperwork for job sites to make sure everything is all set to begin the new construction project. I make sure all invoices are coded to the correct PO. I order supplies for the office and track the vouchers. I make sure that we are up to date on all permits, fill out permit applications, make sure they are notarized and that we are registered with the city. I make sure that our COI's and Local Business tax receipts are up to date. I do all the New Construction AIA billing and create the job folders. I input the budgets and contract lines. Full background knowledge has been gained on fire inspections, service, construction and safety while working at this business.
Admissions Coordinator
Destination Hope - Fort Lauderdale, FL
September 2017 to January 2019
I am responsible for taking care of referrals and setting up clients files in order to admit to a behavioral health facility. I work closely with KIPU systems and HIPAA law. We are required to verify health insurance and provide clients with the benefits. We provide information on the treatment center and what services we offer. We set up detox and flight transportation for our clients. We work closely with clients that struggle with mental health issues and substance abuse addiction. It is required to have full computer skills and be familiar with software. Must be able to speak with clients and families about the importance of treatment for mental health and substance abuse. Complete prescreens and medical eval for incoming clients. Must be familiar with addiction and complete certifications in order to work in such a facility. Behavioral Health Technician
Gracious Care Recovery Solutions - Deerfield Beach, FL May 2017 to September 2017
Work with patients in drug and alcohol treatment. Train fellow employees on how to work in a treatment setting. Train computer programs and working with patients. Observe medications, take clients to meetings and appointments. Work in high stress situations and HIPAA Compliance. Clinical Support Specialist
Lake Haven Recovery - Pompano Beach, FL
December 2015 to May 2017
Work with clinical staff and nursing to assist clients that are in drug/alcohol treatment. Familiar with KIPU and Zen software and updating staff emails through Microsoft office. Transport clients to appointments, meetings, grocery shopping and off property activities. Working knowledge of the recovery program and working with addicts, ability to do intake and discharge process of clients, ability to work in high stress situations with patience, CPR certified and HIPAA compliant, communicates well with other staff, responsible for clients and their well-being, organized and can offer leadership skills. Has worked as a Supervisor and organized staff to get tasks done quickly. Works well under pressure and in a crisis. Well educated in the BHT field.
Sales Associate/Customer Service
Call Center Solutions - Boca Raton, FL
July 2014 to December 2015
Worked with clients to set them up with a diabetic supplier that worked their insurance policy. Needed a full understanding of how health insurance policies worked and what the clients would qualify for. Customer service, sales tactics, computer savvy and patience was a necessity. Supervisor/ Customer Service
Nature's Corner Natural Market - Spring Lake Heights, NJ September 2009 to October 2014
Supervised and worked with the employees of the juice bar and deli. Had to meal prep organic, vegan food for salad bar, deli case, juice bar and produce case. Make sure the cases were stocked and customer needs were met in a timely fashion. Worked with clinical nutritionists and sales marketers. Trained and observed employees in the store to make sure tasks ran properly. Customer service, organization and multitasking was key.
Server
Rod's Irish Tavern - Manasquan, NJ
November 2013 to May 2014
Server at a tavern restaurant. Serving experience was necessary. Taking orders from customers and getting their food out in a timely fashion. Knowledge of tavern's menu and Drinks. Customer friendly and have basic knowledge of math skills to deal with payment. Cleanliness and time management. Server
The Blue Peach - Manasquan, NJ
August 2013 to November 2013
I was a server for the cafe. Took orders and waited on tables. Made my own drinks and desserts. Customer service and time management was necessary. Had to work under pressure and keep customers happy. Dealt with handling cash, credit and debit cards for payment. House Keeper
Sea Bed and Breakfast - Belmar, NJ
April 2013 to August 2013
My job duties included vacuuming, dusting, mopping, surface cleaning and kitchen and bathroom details, making sure all assigned areas of the home are clean, neat and tidy. tended to the outside garden and painted the deck. Organized rooms in the bed and breakfast. Wash linens and fold laundry. Iron the linens and put them away. Make sure the bedrooms were pristine for the customers. Customer service and work balance is a necessity. Responsible for the house and grounds. Education
Associate in Biology
Brookdale Community College
2010 to 2012
High school or equivalent
Manasquan High School
2006 to 2010
Skills
• CUSTOMER SERVICE (10+ years)
• BILLING (3 years)
• CLERICAL
• ORGANIZATIONAL SKILLS
• RECEPTIONIST
• FILING
• KNOWLEDGE MANAGEMENT
• RELATIONSHIP MANAGEMENT
• PATIENT CARE
• LEADERSHIP SKILLS
• SCHEDULING
• EXCEL
• WORD
• TRAINING
• DOCUMENTATION
• TEAM BUILDING
• Office Administrator (3 years)
• Bookkeeping
• Front Desk
• Office 365
• Organizational Skills
• Phone Etiquette (9 years)
• Medication Administration (4 years)
• Medical Terminology (5 years)
• Budgeting (2 years)
• Construction Experience (2 years)
• Contracts (2 years)
• Discharge Planning (3 years)
• Data Entry (4 years)
• Dispatch (1 year)
• Stocking (5 years)
• Patient Assessment (4 years)
• Safety (5 years)
• Basic Math (10+ years)
• Profit Zoom (2 years)
• Kipu (5 years)
• Zen Charts (2 years)
• Fire Alarm (2 years)
• Permitting (1 year)
• Tutoring (4 years)
• Troubleshooting (10+ years)
• Microsoft Outlook (6 years)
• Microsoft Powerpoint (10+ years)
• Computer Operation (10+ years)
• Community Outreach (4 years)
• Communication skills (10+ years)
• Human Resources (2 years)
• Accounting (1 year)
• Urinalysis (5 years)
• Editing (3 years)
• Insurance Verification (2 years)
• Availity (2 years)
• Behavioral Health
• Crisis Intervention
• Personal Assistant Experience
• Computer Literacy
• Medical Records
• Group Therapy
• Mental Health Counseling
• Addiction Counseling
• Inspection (2 years)
• Fire Safety (2 years)
• Social Work
• Medical Receptionist
• Case Management
• Behavioral Therapy
• Serving
• Administrative Experience
• Microsoft Office
• Quality Assurance
• Food service
• Barista experience
• Guest services
Certifications and Licenses
Notary Public
April 2019 to March 2023
Driver's License
April 2009 to April 2024
CPR Certification
First Aid Certification
Assessments
Medical Receptionist Skills — Highly Proficient
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Receptionist — Highly Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
English Communication Skills: Typing — Proficient
February 2020
Transcribing text using a standard keyboard
Full results: Proficient
Administrative Assistant — Highly Proficient
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Front desk agent (hotel) — Expert
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Administrative assistant/receptionist — Highly Proficient February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Cleaner fit — Highly Proficient
November 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Call center customer service — Highly Proficient
January 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Scheduling — Highly Proficient
January 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
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