OBJECTIVE

Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.

HIGHLIGHTS

Customer service – oriented

Work well independently

Administration skills

Flexible

Quality assurance

Result oriented

Extremely organized

Client relationship

Energetic and proactive

Microsoft Office

EXPERIENCE

SERVICE ADVISOR

Scotiabank (Oct 2019 – Feb 2020)

Provide splendid customer services to customers in a friendly and courteous manner

Provide information to customers on their account status and account balances

Helping customer to process transaction like Mortgage payment, Mortgage payouts, Bill payments.

Assisting customer with cheque deposit, cash deposit and withdrawal.

Open and close accounts as required for members Assist customers with replacing lost or stolen credit or debit cards

Check on the status of customer accounts and track checks and payments

Maintaining and balancing cash drawers and reconciling discrepancies

Handling currency, transactions, and confidential information in a responsible manner.

Preparing specialized types of funds, such as money orders, savings bonds, and checks

Ordering checks and bank cards for customers

Counting cash in drawer at the start of each shift

Packaging cash and rolling coins to be stored in drawers or the bank vault.

Counting all cash, coins and balance at the end of day..

Technology Sales Representative

Staples (Aug – 2018 – July 2019)

Maximizes sales opportunities with every customer by using current selling techniques and company programs.

Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays & Communicating regularly with the Manager to maximize sales.

Processing the staples credit card for clients collaborated with Desjardin.

Follow all company policies and procedures related to this position, as outlined in the training checklist.

Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.

Answers telephones and qualifies and directs customers as required.

Assists in the resolution of customer complaints, returns and exchanges

Properly secures company funds and physical inventory at all cash stations also maintain stocks at front-end racks/shelves and merchandise areas as assigned.

Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.

CSR/ FRONT END SPECIALIST

Save-On-Foods (July 2017 to Sept-2018)

Ensuring each Customer receives a friendly, accurate and professional service.

Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen.

Assisting Customers with the bagging and loading of their merchandise

Informing all customers about the Save-on-Foods Rewards MasterCard and processing applications. Moving to the outside/front of the register, when possible, to greet the next Customer. Accepting all forms of Customer payment according to company guidelines.

Making change, cashing, cheques and issuing receipts to Customers.

Scanning merchandise quickly and accurately.

Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.

Maintains general cleanliness of all workstations.

Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer order.

SENIOR ADMINISTRATIVE OFFICER

Vodafone Service Private Ltd. (Apr -2013 to May-2017)

Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices

Managing and providing regional administration support functions for the local sales office by assisting with regional planned activities, accounts payable, office administration, outside supplier contact, and by scheduling and coordinating sales and service activities.

Assist the sales department to plan meetings, training programs, customer visits, seminars, travel arrangements, employee related events and activities, and support award and recognition programs

Create documents to support communication to the sales team and customers.

Raise, Manage and Record all the contract/PO with vendors.

General Administrative duties include but are not limited to: photocopying, scanning, typing various communication & documentation correspondence, mass mailing.

Managing Account Payable and Account Receivable.

Answering calls, taking messages and handling correspondence.

Scheduling and coordinating meetings, interviews, events and other similar activities

Operating a range of office machines such as photocopiers and computers

ADMINISTRATIVE ASSISTANT / RECEPTIONIST

E- Procurement Technologies Ltd. (Feb- 2011 to Mar- 2013)

Coordinating with manufacturer for timely manufacture company products.

Handling office documentation like Prepare Purchase Order, Export Invoice, Export Packing List, Shipping Documents and other documents.

Handling vendors like printer, transporter, Shipment Agents etc.

Prepare cost sheet of final shipment, preparing & maintaining Shipment tracker invoices.

Supervising product quality and time punctuality to deliver shipment in finalized time limit to client.

Follow up for documents from manufacturer & shipment agents after final consignment.

Maintain knowledge and interpret all policies and procedures of bank and ensure compliance with all ethics and conducts.

Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.

Preparing meeting minutes, meeting notes and internal support materials.

Handling and managing stationery stock.

Maintaining office administration duties, like local office responsibilities, monthly bills etc

CERTIFICATION

Achieved best customer review certificate

Exceeding Weekly sales target with best Customer service in Staples

EDUCATION

BACHELORE OF BUSINESS ADMINISTRATION Mar 2010

L J Institute of Business Administration

HIGHER SECONDARY SCHOOL CERTIFCATE MAR 2007

N. R. Higher Secondary School

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