Sales Manager
Resume:
Avi Sasson
Cedarhurst NY *****
***********@*****.***
OBJECTIVE:
Looking to obtain a position in which I will utilize my professional work experience and acquired skills in order to provide career growth opportunities based on merit. Employment:
Macy’s Assistant Store Manager •January 2020
Responsibilities •
Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities Lead the push toward selling through coaching, follow-up and recognition Ensure Executive team adheres to report processes; support action plans focusing on deficient areas. Support communicating merchandise needs to District Merchant and Planning team Ensure merchandise presentation, sales and event set-up, sizing, pricing and signing standards through direction of Executive team
Ensure consistent attendance among staff and compliance during weekend hours Coach Executive team to motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts
Take a leadership role in delivery of all Company initiatives; clearly communicate objectives and priorities to team Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
Assume total store leadership in absence of Store Manager and partner in the strategic planning of short and long term goals
Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement Coach Sales Managers to actively coach their Associates utilizing the weekly Associate Scorecard metrics and engaging with Associates through formal & informal observations by focusing on selling behaviors .Celebrate and recognize selling successes and coach Associates and Executives to improve selling performance. Ensure executive presence and appropriate coverage throughout the store.Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment. Ensure all required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires Build a recognition culture .Actively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areas.Ensure Sales Managers are conducting weekly meetings with Sales Associates
Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction Utilize review process as a tool for Executive talent development, promotion and advancement Monitor and address performance issues on a timely basis Forever 21 General Manager • February-2018 -January 2020 Supports the company through ownership and accountability for overall sales, Profitability, leadership development, effective operations & customer service. Implementing company policy and procedures through proper and effective operational coaching of store managers. Exhibits ownership and provides consistent direction for a high volume location to execute business plan, drives top line sales and ensure financial goals and objectives are met. Identify and develop successful strategies targeting sales goal in partnership with regional directors to impact the business. Identifies and manages the execution of store business plan that drives key performance indicator results and that maximize business opportunities. Effectively utilizing reports to analyze business plans. Collaboration with district manager and regional manager to improve overall Talent quality. Develop a strong on boarding plan in order to retain management talent. Supports and promotes HQ visual directives to ensure district teams execute a Compelling visual presentation.
JCPENNEY-
General Merchandise manager• January 2016 February-2018 Teaches, coaches, and recognizes behaviors to managers and employees enabling a high-performing team ready to deliver for the customer Analyzes results, identifies opportunities and makes decisions in collaboration with the management team to drive sales and successful initiatives for the store Manages store budget for daily operations and initiatives to achieve business objectives tied to the P&L; Drives the employee lifecycle of Managers, Specialists and Sales Associates which includes, hiring, on boarding, performance feedback and ongoing development Holds team accountable for overall performance and takes action to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Leads the implementation and execution of Standard Operating Procedures and initiatives to maximize customer satisfaction and business efficiencies Seeks knowledge of new skills, local competitor practices, and retail trends applying learnings to the store experience Supports change and shows agility as needed to lead a successful store Performs Leader on Duty responsibilities; providing overall leadership presence for the location
KEY EXPERIENCES
Talent Builder strength in hiring and developing a high performing team aligned with Company goals; building careers and fueling a strong talent pipeline
Strategic Orientation has created and sustained effective strategies through planning and execution to achieve/exceed objectives set for the store.
Customer Impact has an understanding of the customer base and local marketplace to ensure actions taken are in support of maximizing customer loyalty and profits. Accountability experience in monitoring performance to ensure results are delivered Merchandising acumen that inspires customers and instills loyalty resulting in increased market share and positive store experience Effectively present store to the customer every day showing decision quality through leveraging business metrics in driving performance.
G.H BASS & Company
Area Sales Manager • December 2014- January-2016
Oversee 4 of the overall operation of retail stores within an assigned territory. Manage all store operations to ensure that sales transactions, customer payments, and collection activities are properly performed in accordance with the company's operations procedures and all applicable laws. Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses. Oversee coach, lead and develop all team members for the store to maximize their performance potential. Direct, prioritize, delegate and supervise the work of all store employees. Interview and hire qualified candidates for position openings as well as train and retain current staff on company policies and operational procedures. Prepare and analyze daily, monthly and company report to communicate information necessary to various levels of management. Develop and maintain floor sets in order to maximize sales and visual impact through an optimal arrangement of tables, fixtures, walls, and mannequins while upholding company's visual guidelines. Dedicated customer service manager with professional experience in the retail industry. A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Reduced staff turnover. Successfully introduced innovative strategies to improve the quality of customer service, productivity, and profitability. Gap Inc.Assistant general Manager • November -2012- December- 2014 172 Broadway New York, NY
Managing and motivating a team to increase sales and ensure efficiency; managing stock levels and making key decisions about stock control Analyzing sales figures and forecasting future sales ; analyzing and interpreting trends to facilitate planning; using information technology to record sales figures, for data analysis and forward planning; dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development; Ensuring standards for quality, customer service and safety are met; organizing special promotions, displays and events; attending and chairing meetings; updating colleagues on business performance, new initiatives and other pertinent issues; touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; initiating changes to improve the business, Helped revising opening hours to ensure the store can compete effectively in the local market; promoting the organization locally by liaising with local schools, and the community. EDUCATION:
Queens Borough College
A.A.S. in Business Management
SPECIAL SKILLS: Fluent in Hebrew • Knowledge of Computers
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