Manager Support
Resume:
Jeremy Bohr
Phoenix, AZ
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
College HUNKS Hauling Junk & Moving - Eden Prairie, MN July 2019 to March 2021
• Oversaw a team of 25+ employees ensuring consistency across policies and operating standards in assigned territory.
• Ensure Management and employees' full understanding of business needs, auditing compliance, tracking progress toward goals, and measuring analytics on P&L and ROI.
• Implemented procedures to help reduce labor percentage from 44% to 21% for on-site teams.
• Co-operated with Franchise Owner to achieve 45% company growth year-over-year.
• Developed and streamlined a SOP system for all on-site Operations.
• Oversaw 2% claims pay out per year.
• Developed and maintained hiring, training, and development processes for all positions.
• Collaborated with donations, recycling, and disposal vendors to reduce overall disposal costs by 7% year-over-year.
• Established a culture of continuous improvement.
• Assisted with the development of annual budgets, operational standards, and strategic business goals.
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performance and management trainees.
• Lead on-site sales estimates to ensure accuracy of potential jobs and upsell additional services. Support & Technical Expert
Uber - Phoenix, AZ
July 2015 to July 2019
July 2015 - July 2019)
• Reviewed and investigated potential claims of account and financial fraud.
• Constructed the backend search functionality to locate charges and organize data.
• Assisted in building the support process to train new agents on support flow.
• Partnered with premium support clients to build unique models suited for their business.
• Incubated lines of business and build support processes to transition them to overseas teams.
• Pursued accounts abusing the system platform; in addition to updating support knowledge base for future resolution.
• Networked with local and overseas teams to bring company guidelines into a seamless process and to achieve a global brand.
Operations Manager
Hilton Hotels & Resorts - Phoenix, AZ
February 2006 to July 2015
• Partnered with Human Resources to analyze yearly hiring needs based on current staffing levels and annual turnover.
• Collaborated with multiple departments to update and create new training processes, standard operating procedures and training schedules.
• Sustained frontline presence when resolving both guest and team challenges; as well as examine areas to eliminate any controllable issues that may arise.
• Reviewed monthly profit/loss reports to initiate any opportunities to enhance monthly revenue.
• Observed potential candidates for career growth opportunities and created career plans for team members with passion for additional responsibility.
• Responsible for the day-to-day operation of various operations (restaurant, waterpark, ballroom) Education
High School Diploma
Sunnyslope High School - Phoenix, AZ
Skills
• Business Development
• Customer Service
• Time Management
• Relationship Building
• Problem Solving
• Employee Training, Development & Leadership
• Project Tracking
• Analytics
• Budgeting
• Human Resources
• Strategic Planning
• Process Improvement
• Logistics
• Upselling
• CRM Software
Contact this candidate