Social Media,Customer Care, Team lead sales
Resume:
ASHADE RITAMARY OLUWABUNMI, B.ED.
*, ***** ******** ******, ********,Lagos. Telephone: 080******** Email: **************@*****.***
Sex: Female Marital Status: Married Date of Birth: 21st May, 1986.
SUMMARY: To build a career that will celebrate excellence through innovativeness, hard work, acquired cutting-edge skills and total devotion to the objectives of my employer.I would also like to be part of an organization which lays emphasis on high standards, best practices, research and personal creativity.
ACCOMPLISHMENTS / WORK EXPERIENCE / SKILLS
High ethical/moral standards and native Intelligence
Well-developed communication and team working skills
Skills in Microsoft excel, word and power point.
Interpersonal and good communication skills.
Multi tasking and self motivated.
Good critical thinking and work ethics.
Organization and prioritizing.
Open minded and integrity.
EDUCATION: 2004 – 2008
University Of Ibadan/TASCE B.ED English Language.
1998 -2003
African Church Grammar School, Abeokuta Senior School Certificate
CERTIFICATES HELD
Airtel Platinum Training Certificate July, 2012.
NYSC Discharge Certificate November,2010.
RELEVANT WORK EXPERIENCE
CENTURION AVIATION SECURITY AND SAFETY CONSULT
TEAM LEAD SALES
2020 – TILL DATE
RESPONSIBILITIES:
Create an inspiring team environment with an open communication culture
Set clear team goals and make sure the company's goals are also met.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Capital Express Assurance Ltd Financial planner 2014 – 2019
RESPONSIBILITIES:
Advise clients on how to improve their finances and giving them plans that meet their needs.
Develop sound plans and budgets for clients
Encourage clients to get protected (life assurance), as they accumulate wealth.
Selling insurance policies.
Provides financial advice to clients on retirement planning
Ensure consistent high quality service.
Present and sell suitable financial products and services
Build strong relationships to retain existing clients
Investing, and protecting against risks.
Complete a financial needs analysis with clients,
Airtel Nigeria 4-6 Abebe Close, Iganmu, Lagos. Customer Care Representative.
December, 2010- December, 2013.
RESPONSIBILITIES
Created voice prompts for Yoruba customers, to make them enjoy seamless service on the network.
Receives and solves customer's queries and escalate the ones that needs to escalated.
Log customer's issues for documentary purposes.
Serves as middleman between the company and its customers., by taking feedback from customers..
Provide adequate product information and educate them accordingly..
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Cancel or upgrade accounts.
Advise on company information.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
NATIONAL YOUTH SERVICE CORP
NOV 2009–OCT 2010
Equal Right Secondary School
Ampang West, Mangu, Plateau State.
DESIGNATION: Teacher
RESPONSIBILITIES
Taught students the rudiments of English Language
Prepared students for Senior School Certificate Exam (W.A.E.C and NECO).
Introduced extra curricular activities in the school.
Mapinsco Ltd
Ojere, Abeokuta, Ogun State.
Accounts Clerk.
Nov. 2008-Sept.2009.
RESPONSIBILITIES:
Prepared Income and Expenditure account.
Disbursing wages to staff.
Prepared account for Auditors.
Procured materials for the site.
Serves as a middleman between the company and its workers
INTEREST: Reading, Singing and Meeting people.
LANGUAGES: English, French and Yoruba.
REFERENCESMrsOyebolaAbisola (ACA)
Audit Senior 1
Horwarth Dafinone,
16 Ceddi Towers Wharf Road Apapa Lagos.
*.*******@****************.***
Dr. Soyinka, Olufemi O.
HOD, Marine Science,
University Of LAGOS Akoka Lagos.
********@******.***.**
*******.*******@*****.***
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