Customer Service
Resume:
Walter Jabulane Ngozo
***B Matheta street Emndeni E-mail: *****.******@*****.***
South Soweto Phone: 063-***-****
Pretoria
Date of Birth: 1995/05/04
Identity number: 950**********
Nationality: South African
Marital Status: Single
Languages: IsiZulu, Tshwana & English (Read & Write) Tshwaranang Support Group Aug 2018 — Nov 2019
TB FACILITATOR
TB screening and the evaluation of contacts who may been expose to a person with TB.
To identify affected patients and get them initiated to the health facility. Tracing default patients to the health facility and initiate them to treatment. Door to Door campaigns.
Screening and collecting sputum's to reach target set for the day Tshwaranang Support Group Nov 2019 — Mar 2020
ADHERENCE FACILITATOR
Adherence clubs- Running chronic adherence clubs in the communities and the Health Facilities.
Schedule appointments for clients.
Record client information in club registers.
Follow-up patients who missed club sessions
Give support to both infected and affected clients. Provide health education on health-related issues on HIV and AIDS, TB and NCD's. Tracing and tracking patients on lost to follow up and working closely with the WOBT's in following up patients.
Tshwaranang Support Group Jan 2020 — Mar 2020
COMMUNITY MOBILIZER
Conduct demand creation for HIV testing services and HIV self screening. Distribute IEC materials to targeted population groups. Engage with formal and informal employers to generate demand for services among their employees.
Participation in staff meetings and appropriate training workshops. Data collection and compiling of monthly reports.
CONTACT
PERSONAL
INFORMATION
WORK
EXPERIENCE
Callforce Outsourcing July 2020 — Aug 2020 Specialists CALL AGENT/ADVISOR
The vacancy was for the lockdown period assisting with the Covid-19 ters campaign. Answering inbound calls.
Management and resolve customer queries.
Identify and escalate issues to the supervisor.
Document all calls and information according to standard procedures. Complete all call logs.
Callforce Outsourcing Nov 2020 — Still employed Specialists CALL AGENT/ADVISOR
Answering call/inbound calls.
Management and resolve customer queries.
Identify and escalate issues to the supervisor.
Document all calls and information according to standard procedures. Complete all call logs.
EDUCATION Commerce Studies Matriculated — 2014
Pace Community College
Highest Level Passed: Grade12/Matric
INTERESTS I am an ambitious, hardworking, self-driven individual. I am eager to take on additional responsibilities in order to gain experience and knowledge. I have good interpersonal skills and can work independently or with a team.
REFERENCES Company name: Tshwaranang Support Group Contact person: Mrs. Letlhogonolo Mohohlwane
Position: Project Coordinator
Contact number:082-***-****/081-***-****
Company name: Tshwaranang Support Group
Contact person: Mr. Simon Nakene
Position: Coordinator for Adherence
Contact number:071 49 4749/081-***-****
Company name: Callforce Outsourcing Specialists
Contact person: Mr. Bongani Mbatha
Position: Team Leader/Supervisor
Contact number:061-***-****
Company name: Callforce Outsourcing Specialists
Contact person: Miss Tsholofelo Mataboge
Position: Team Leader/Supervisor
Contact number: 067-***-**** 2
Contact this candidate