Medical Billing
Resume:
Courtney Flowers
Jacksonville, FL *****
******************@*****.***
* Interact easily with people of diverse backgrounds, cultures, and professions
* Demonstrated ability to learn new skills and concepts quickly
* Gained reputation for honesty and placed in positions of trust
* Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines
* Extremely reliable under pressure
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
BOXFLINT - Jacksonville, FL
January 2021 to Present
• Move inventory and materials across facilities.
• Process inventory for delivery.
• Sort, organize and store inventory in the proper location.
• Package items and label correctly.
• Scan delivered items and ensure quality.
• Report damaged or missing inventory to supervisors. Receptionist / medical records
Wekiva Springs Center - Jacksonville, FL
October 2018 to February 2021
Medical Records Clerk Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. As a Receptionist I welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Correspondence Specialist
GOTTLIEB - Jacksonville, FL
November 2019 to May 2020
I was responsible for submitting medical claims to insurance companies and payers such as Medicare and Medicaid and more
Server
LongHorn SteakHouse - Jacksonville, FL
April 2011 to October 2018
* Taking food and beverage orders
* Entering orders at a fast past while maintaining the proper sequence
* Serving ordered food in assign section and other sections when necessary
* Coordinating with kitchen to ensure food is served to customer in a timely manner and of company quality and standards
Customer Service Representative
Converges Call Center - Valdosta, GA
October 2012 to April 2014
* Listened attentively to the customer needs and concern, while displaying empathy and understanding
* Greeted customers courteously, friendly, and professional manner with agreed procedure
* Maintained basic knowledge of customers product and /or services
* Offered additional products/services to customer
* Properly notated customer account when required
* Tracked, documented and received information in call tracking database Education
None
American Professional Institute - Macon, GA
May 2009
Diploma
Jefferson County High School - Louisville, GA
May 2008
Skills
• Customer Service (10+ years)
• Excel (10+ years)
• Excellent Customer Service Skills (10+ years)
• RECEPTIONIST (2 years)
• RETAIL SALES (10+ years)
• CSR (6 years)
• Call Center (4 years)
• Customer Care
• Customer Support
• Filing (2 years)
• Customer Service Skills
• Billing
• Microsoft Office
• Microsoft Word
• Microsoft
• Organizational Skills
• Outlook
• Data Entry
• Medical Billing
• Medical Records
• HIPAA (4 years)
• Microsoft Publisher
• Microsoft Windows
• Medical Office Experience
• Medical Terminology (2 years)
• Medical Receptionist (2 years)
• Computer Skills
• Medical Scheduling
• Hospital Experience
• Warehouse experience
• Warehouse experience
• Patient Care
Assessments
Receptionist — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer service — Expert
January 2021
Identifying and resolving common customer issues
Full results: Expert
Administrative assistant/receptionist — Highly Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Scheduling — Proficient
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY SKILLS
* Dependable * Excellent Customer Service Skills * Effective Problem Solving Skills COMPUTER SKILLS - XP Professional/Windows 7, Microsoft Office (Microsoft Word, PowerPoint, Excel, Publisher) Microsoft Outlook; Internet Explorer, Google
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