Courtney Flowers

Jacksonville, FL *****

adk9g5@r.postjobfree.com

904-***-****

* Interact easily with people of diverse backgrounds, cultures, and professions

* Demonstrated ability to learn new skills and concepts quickly

* Gained reputation for honesty and placed in positions of trust

* Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines

* Extremely reliable under pressure

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

BOXFLINT - Jacksonville, FL

January 2021 to Present

• Move inventory and materials across facilities.

• Process inventory for delivery.

• Sort, organize and store inventory in the proper location.

• Package items and label correctly.

• Scan delivered items and ensure quality.

• Report damaged or missing inventory to supervisors. Receptionist / medical records

Wekiva Springs Center - Jacksonville, FL

October 2018 to February 2021

Medical Records Clerk Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. As a Receptionist I welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Correspondence Specialist

GOTTLIEB - Jacksonville, FL

November 2019 to May 2020

I was responsible for submitting medical claims to insurance companies and payers such as Medicare and Medicaid and more

Server

LongHorn SteakHouse - Jacksonville, FL

April 2011 to October 2018

* Taking food and beverage orders

* Entering orders at a fast past while maintaining the proper sequence

* Serving ordered food in assign section and other sections when necessary

* Coordinating with kitchen to ensure food is served to customer in a timely manner and of company quality and standards

Customer Service Representative

Converges Call Center - Valdosta, GA

October 2012 to April 2014

* Listened attentively to the customer needs and concern, while displaying empathy and understanding

* Greeted customers courteously, friendly, and professional manner with agreed procedure

* Maintained basic knowledge of customers product and /or services

* Offered additional products/services to customer

* Properly notated customer account when required

* Tracked, documented and received information in call tracking database Education

None

American Professional Institute - Macon, GA

May 2009

Diploma

Jefferson County High School - Louisville, GA

May 2008

Skills

• Customer Service (10+ years)

• Excel (10+ years)

• Excellent Customer Service Skills (10+ years)

• RECEPTIONIST (2 years)

• RETAIL SALES (10+ years)

• CSR (6 years)

• Call Center (4 years)

• Customer Care

• Customer Support

• Filing (2 years)

• Customer Service Skills

• Billing

• Microsoft Office

• Microsoft Word

• Microsoft

• Organizational Skills

• Outlook

• Data Entry

• Medical Billing

• Medical Records

• HIPAA (4 years)

• Microsoft Publisher

• Microsoft Windows

• Medical Office Experience

• Medical Terminology (2 years)

• Medical Receptionist (2 years)

• Computer Skills

• Medical Scheduling

• Hospital Experience

• Warehouse experience

• Warehouse experience

• Patient Care

Assessments

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Customer service — Expert

January 2021

Identifying and resolving common customer issues

Full results: Expert

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Scheduling — Proficient

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

KEY SKILLS

* Dependable * Excellent Customer Service Skills * Effective Problem Solving Skills COMPUTER SKILLS - XP Professional/Windows 7, Microsoft Office (Microsoft Word, PowerPoint, Excel, Publisher) Microsoft Outlook; Internet Explorer, Google

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