Desktop Support Specialist

** ******* ****** *** ********, NY ***** 917-***-**** 914-***-**** ********@*****.***

PROFESSIONAL SUMMARY

SKILLS AND EXPERIENCE

Can implement, maintain and support a corporate data center, has knowledge in administering and maintaining an organized database structure, can create a reliable back-up and recovery plan for a production environment. Able to trouble shoot hardware and software applications, including repair, installation of software’s and maintenance of Desktop and Servers. Can implement, administer and maintain Virtual machines like VMware, OVM & MSVm running multiple guest OS ranging from Windows OS and different flavors of Linux, also completed several desktop migration environments from Win98 to XP, XP to Vista/Win7 and on servers mostly on windows 2K to 2K3/2K8. Can install and administer enterprise hardware and software like Windows Active Directory, Exchange servers, patch management server, file server and proxy server. Has a solid background in AutoCAD Design and Solid Modeling for five years in a Telecommunications Company. Organized and administered a drawing file system for a speedy transition of work. Can analyze software for minimum systems and hardware requirement. Can install and maintain a Local Area Network.

TECHNICAL EXPERIENCE

Server :HP Proliant, IBM Blade servers and X series, Dell Power Edge & blade rack servers.

Virtual Server :VMWare (workstation, server & ESXi), MS Virtual Server, Oracle Virtual Machine.

Network Storage :IBM DS3400, DS6800 and XIV.

Operating systems :Windows 7/Vista/XP/NT/2K/2K3/2K8 Workstation and Server, Mac OS, Linux (RHEL, OEL, Suse & Ubuntu), Sun Solaris Server.

Database Software :Oracle 8i and 9i Database Server, Oracle Database Management Pack for 8i, SQL Server.

Graphics Software :AutoCADD ( R12 / R14 / 2000 / Map2000 ), 3D Studio Max, CorelDraw and Visio 2000.

GIS application Software :Arc View, Arc Info, SDE Server and AutoDesk GIS Design Server ).

MS Office 97/2000/XP/2K3 :Word, PowerPoint, Excel and Access, Microsoft Publisher and Microsoft Project.

Mail Server :Linux Cobalt OpenWeb mail, Lotus Notes, MS Exchange 2000 & 2003.

PROFESSIONAL EXPERIENCE

Levy

Regional Field Systems Engineer

980 North Michigan Ave.

Chicago, IL 60611-4501

March 2019 – March 2020

Nature of work:

Oversee the performance of all information technology-based applications and systems within the stadium/arena environment.

Provide event-based support and assistance at said stadium/arena.

Serve as primary contact for systems support and information technology related inquiries within their region.

Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested.

Consistently follow Information Technology service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office.

Coordinate on-site support for location events as requested/needed.

Act as the escalation point for the support of all IT related systems.

Maintain inventory counts of all field based systems by location and service offering within their respective region.

Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected.

Ensure systems and servers are properly functioning, on a consistent version of software, and running in a stable environment.

Assist in the planning, coordination and execution of system installations and upgrades.

Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians).

Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project.

Action Computers Systems

Point of Sale Technician

2001Palmer Avenue

Larchmont, NY 10538

April 2013 – March 2019

Nature of work:

Create install and configure POS application server as well as POS stations.

Client menu programming.

Hardware deployment and end user training.

Customer support via remote connection or on-site.

Native Staffing

Migration Technician

Hampstead Maryland

United States

Jan.2013 – April 2013

Nature of work:

Part time work migrating Win XP to Win 7 on JPMC.

Philippine Savings Bank

Systems Administrator - AM

777 Paseo de Roxas corner Sedeno St., Makati City

Philippines

May 2010 – Jan. 2012

Nature of work:

Install, monitor and maintain servers and storage devices.

Implement and test system securities and provides security lockdown policies on all banking servers deployed.

Maintains daily operation of banking applications and systems for 1,800 users in head office including remote branch sites.

Manages user account in establishing server access.

Performs upgrade to hardware, operating systems and applications with minimal downtime.

Administer all local and remote server backup with Symantec Backup Exec.

Evaluate and make recommendations for software and hardware improvements.

Manages UPS (APC Infra Structure), In-Row and PACU cooling unit for Data Center Facilities.

Pentana Solutions

Customer Support & Help Desk Officer

5th Floor Rufino Building 6784 Ayala Ave.

1283 Makati Central Philippines

April 2009 – May 2010

Nature of work:

Manage and oversees resolution of incidents and monitoring of those handled by Melbourne support center.

Prepare Help Desk matrix report for internal and customer use.

Assist in training and orientation of new users for ERA and DealerPro applications.

Install and configure client server for ERP applications.

Philippine Dealing System Holdings & Subsidiaries

Assistant Manager, IT Network and Desktop Support Administrator

37th Floor Tower 1 The Enterprise Center

6766 Ayala Ave. cor. Paseo de Roxas Makati City

Philippines

Dec. 2007 – Nov. 2008

Nature of work:

Manage / supervise connectivity support operations (telecom lines, LAN, WAN, network equipment) and responsible for the overall administration of connectivity, network security and desktop systems.

Provides 2nd level support for desktop, laptop (Win/Mac), network, telecommunication and security administration for both internal PDS and external users (PDS customers).

Perform routine network administration and operation.

Nexus Technologies, Inc.

Systems Engineer – TSG

G/f Don Pablo Bldg, 114 Amorsolo Street

Legaspi Village, Makati 1229

Philippines

May 2005 – Dec. 2007

Nature of work:

Implements and Deploy Network hardware and software products.

Implements and Deploy Security hardware and software products.

Conducts demo for network and security products.

BAYAN TELECOMMUNICATIONS INC.

Systems Administrator - IT Division / NCS Group

# 234 Roosevelt Ave., San Francisco Del Monte, Quezon City

June 2004 – Feb. 2005

Nature of work:

Active Directory and Domain Implementation.

Management of user account and mailbox (creation, deletion and modification).

Proxy server management.

Mail server resource monitoring and management of storage groups, mailbox store policies, and public folders.

Migration of Lotus Notes Mail System and all users to MS Exchange 2003.

Maintain a system backup of all mail server data of Lotus Notes and MS Exchange 2003 and performed system file restoration using Backup Exec/mirrored backup software’s.

Maintained server security levels, addressed server security issues and applied appropriate security patches and upgrades.

Provides end user hardware, software and operating system (Windows, Mac OS and Linux) support.

Allocate system storage and plan future storage requirements on all servers.

Ensure compliance with the MS Exchange 2003 license agreement.

Control and monitor user access to all files and database.

Monitor and optimize performance of all mail and database servers.

Implement a high level of security on all mail and database servers and provides support and services on all mails and database server and clients’ requirements.

Plan for an efficient back-up and recovery of all mail and database server.

End user support (by ITJR, e-mail, or walk-in).

EDUCATION

B. S. Electrical Engineer, Batch 1994

Adamson University

San Marcelino, Metro Manila

Trainings and Seminars

F5 Load Traffic Manager

ActivCard AAA Server

Hummingbird Secure Term

Hummingbird Exceed

Linux Samba Network File Sharing

Symantec Gateway Security

Symantec AntiVirus Corporate Edition

McAfee Foundstone appliance

McAfee AntiVirus

McAfee Desktop Firewall

Implementing and Managing Microsoft Exchange 2003.

Exchange 2000/2003 Disaster Recovery Workshop (MS Premier Support).

Windows Server 2003 Directory Services Troubleshooting Workshop (MS Premier Support).

SQL Foundation 8i Training.

Oracle 8i Database Administration Training.

Oracle 8i Back-up and Recovery Training.

Oracle 9i Database Performance Tuning Training.

ESRI Arc View GIS Training.

Autodesk Map Guide.

Autodesk GIS Design Server (basic administration)

Autocadd Design, Solid Modeling.

AutoCadd 2000

AutoCadd Map 2000.

Basic OSP (Outside Plant) Engineering & Planning.

Service Quality Excellence

Lighting design.

JOB REFERENCES

Available upon request

Contact this candidate