Operator Medical
Resume:
Serena Clunie
Las Vegas, NV *****
************@*****.***
I am seeking full or part time employment within your company. I am a reliable and dedicated employee. I can type about 40-50 wpm. I have experience working in a customer service environment. I am ready to start working as soon as possible.
Work Experience
Telephone Operator
Continental Message Solutions, Inc - Las Vegas Valley, NV November 2019 to July 2020
I worked as a telephone operator. We answered for over 2,000 companies. The main focus of the job was to answer incoming calls for various companies, anything from air conditioning to medical. Each company had strict instructions on what to do with each call while providing excellent customer service.
Customer Service Associate
Anthem Blue Cross - Las Vegas, NV
May 2018 to October 2019
I worked in the small group enrollment and billing department. I processed enrollments for new hires, open enrollments and CAL and Federal COBRA. I also answered billing questions for the group's invoices from group administrators, brokers and agents. I also processed payments for groups and CAL COBRA members. This role was very demanding and fast paced. client services representative
Plansource
April 2016 to February 2018
I enrolled employees from different employers that we answered for into their benefits. These benefits included medical, dental, vision and different voluntary benefits. I also received calls from employees wanting information about their benefits, for example: Who is my medical carrier? What is my group and or medical ID number? I also handled COBRA calls from members who wanted to know if we received their payments, explained how to enroll in COBRA. I also handled supervisor calls. These calls were from callers who were upset that their issues had not been handled in a certain amount of time, callers who were not active with the carriers. I also worked closely with account coordinators in getting these issues resolved. I also handled Dependent Audit calls. I also helped and trained new Plansource employees by having them sit with me and answering all their questions on certain calls. I also helped callers with medical claim issues by contacting carriers. Data Entry Specialist
Natural Health - Las Vegas, NV
August 2013 to January 2016
I worked for a sales office that sold stamps, vacations, Google placement and natural health care products. This was a work from home position. Every deal that was made in all different departments were scanned to me and I entered all the information into a data base. I also worked as the liaison between our company and the manufacturer of the health products. I sent all of the customer's information to them and the products were shipped accordingly. I also handled all of the invoices. Another job I had was to enter different companies' information into directories on the internet to move them into the top seven spots on Google.
telephone operator
Answer 1 - Las Vegas, NV
January 2012 to July 2013
I worked the Graveyard Shift and worked alone. I answered for about 150 different companies. My duties included: taking messages, paging doctors or technicians, completed all of the cleaning duties for the office, also faxing different companies our prices and rates to inquire new customers. telephone operator
Answer Plus
March 2010 to December 2011
We answered for over 600 different companies. I took messages for our clients, paged doctors for hospitals. I handled on call changes from all different companies. I also input on call calendars on a monthly basis.
Technical Support Representative
Sitel - Las Vegas, NV
November 2009 to February 2010
I worked for Sony Playstation 3 as a technical support operator. People who were having technical issues with their Playstation 3 would call in for help. I would help solve any problems in a courteous and professional manner.
Customer Service Representative
Order Inn - Las Vegas, NV
June 2008 to September 2008
I received incoming calls from guests staying in various hotels across the county. This company provides room service to these guests. My duties were to gather the guests information, including name and which hotel they were staying at. Then the calls were transfered to the local kitchen providing the food deliveries to the guests. Every call was handled in a courteous and professional manner.
Child Support Specialist
Texas Department of Family and Protective Services - San Antonio, TX December 2004 to February 2008
We received cases and provided the families with the necessary services to reduce the risk of abuse or neglect in the home. The main goal was to keep children safe. I completed home and school visits, attended court hearings and unfortunately at times had to remove children and place them in foster care.
August 2001-December 2001 Answer 1
I received incoming calls for our clients. Each client had instructions of what to do with each call. These instructions consisted of taking messages, paging the client or cross connecting the caller. Each call was handled in a courteous and professional manner. Education
Bachelor's Degree in Criminal Justice in Criminal Justice University of Texas at San Antonio - San Antonio, TX September 2001 to August 2003
Associates Degree in Criminal Justice in Criminal Justice San Antonio City College
August 1999 to August 2003
Skills
• Technical Support
• Typing
• Phone Etiquette
• Computer Operation
• Data Entry
• Computer Skills
• Help Desk
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