Data Manager
Resume:
Sapna Shukla
Email id:***************@*****.***
CARRIER OBJECTIVE
To work for a professionally managed company with good organizational objective & friendly environment, in a capacity that offers responsibility, challenge, job satisfaction and scope for organizational and personal, development and growth.
Work Experience.
From Feb 2018-14 Dec 2019- NISA Industries-Head of MIS (ATM Service Dept)
Key Result Area.
Making the report as per the management required.
Handling PAN India team work plan.
Data Maintaining.- “Master data”.to be maintain after every additional / deletion of the each customers.
Making muster of the staff/PAN India team.
Data sharing with the internal and external customers – billing/ escalation matrixMaintaining Staff data ( State/ Corporate/ Back hand)
Maintaining Bank data for salary of ground team.
Maintaining Work force data ( entire details of HSK and Supervisors against each sites)
Maintaining sites data (No. of sites- Like/ Close/ new sites takeover/ etc.
Checking of Daily manually reports to be check- send by whom and what time.
Payment follows up with the MSP.
Preparation of Invoices and sending to MSP after approval.
Respond on mail- communication and correspondences with the customers.
Replying (for any concern/ or any issues) to the customers.
Formalities for new and existing employee at the time of recruitment and F&F
Training for reporting to new and existing Employees if require.
Replying on mail regarding the daily to day issues/escalation.
From June 2017-Jan 2018-Back office cum coordinator-Trackon Courier-Part Time
Key Result Area.
Making DRS entry in software.
Making the route plan of the field staff
Solving the customer query.
Preparation of Invoices.
Payment Follow up with the Client
Preparation of manifest.
Making the report of dispatch of parcel/document at the RO.
Keeping the record of misroute courier received at branch.
From April 21, 2012 to May 2017 –CA Firm as Operation Manager for ATM compliance
Key Result Area.
Handling Role & Career Management reports as per the management needs.
Responsible for Preparation & maintenance of the MIS Reports on Daily, Weekly, & Monthly metrics.
Day to day follow up and coordination with different teams to ensure timely flow of MIS.
Good hands on with Excel tools like V-Look up Pivot charts.
Providing various Monthly status reports other database requests for the senior management, Weekly & Monthly Quality analysis of the process.
Making Dashboard and Share MIS- Dashboard to the Client.
Doing quality check of the ATM and Vault reports audited by auditors.
Following up with respective networking partners of all the states for the audits conducted.
Once the allotment is received from the MSP, sending an email to the respective state holder and gets the schedule on weekly basis and shares the same with the MSP.
Sending critical analysis of the audit to the respective client, to avoid further discrepancy, and take necessary actions.
Sending reminders to the clients via email for the ATMS pending to be audited, in order to enhance smooth functioning.
Checking of expense sheet sent by the field team and marinating the data of remittance transferred to them.
Daily coordination with the CRA and field auditors for the issue in audit related activity.
Oct 2009 – March 2012-Global Sky firm as Branch Manager
Key Result Area.
Maintaining the data of no.of orders collected by the executive staff from the call center(PAN India)
Handling multiple reports, working with formula, pivot tables & pivot charts, and various other Excel sheet components for accurate data.
Handling Customers query regarding the product and resolving it at priority basis.
Guiding the field teams, product teams, sales team and vendors to resolve customer queries.
To maintain customer relationship, ensure customer responsiveness; improve the customer satisfaction index for the CS function.
Analyzing repeat complaints & coordinating with team leaders to provide the permanent solution for service stability.
Coordinating with the respective team stakeholders to fill up the gaps in the process.
Handling escalated calls and providing on-floor assistance to the agents/customers.
Leading & monitoring the performance of team members to ensure efficiency in customer service, meeting of individual & group targets.
Client Management: Daily review of performance and timely deliveries of SLA’s and also interacting on various aspects and maintaining a good relationship on the basis of trust and confidence in order to have smooth functioning of the process function.
May 2008-August 2009-Just4u-Account assistant
Making the daily entry of sales and purchase invoices of Nokia Mobile
Making proper entry the cash received and payment made to the Vendor for the no.of transaction done
Doing the bank Recon with the guidance of senior Accountant
Handling the walk-in customer at the shop.
Maintaining the salary record of the staff.
Doing the administrative related activity
Education
M.Com-Management from Mumbai University 2011
PERSONAL DESCRIPTION
Strengths:
Perseverance And Strong Commitment Towards Achievement Of Goals
Energetic & Proven Team Member.
Enthusiastic Team Member & Motivator.
Languages known: English, Hindi, Marathi.(read,write and speak)
Last Drawn CTC:-31000 Rs.
Personal Detail
Date of Birth
01 June 1988
Gender
Female.
Marital Status
Married.
Nationality
Indian.
Interests (Hobbies)
Listening to Music, Reading.
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