Front Desk Customer Service
Resume:
Elizabeth Johnson
Housekeeping/Front Desk
Rogers, AR 72758
*********@*****.***
I'm very outgoing and friendly I'm willing to learn and grow Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Head Housekeeper/Front Desk
MICROTEL/8TH STREET MOTEL - Rogers, AR
July 2017 to May 2019
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
• Move and arrange furniture and turn mattresses
• Performing General Physical Activities
• Experience with: Carpet shampooers, Cleaning brushes, Cleaning scrapers, Dust mops, Dusters, Housekeeping carts. In addition to housekeeping duties I also worked front desk as needed. This included answering phones check in check out accepting payments etc
.
Cafe Server
LUCYS DINER - Rogers, AR
November 2016 to May 2018
• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
• Balance receipts and payments in cash registers
• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
• Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill
beverage cups and glasses
• Brew coffee and tea, and fill containers with requested beverages
• Performing for or Working Directly with the Public
• Experience with: Carbonated beverage dispensers, Cash registers, Credit card machines Education
High School Diploma
JA FAIR HIGH SCHOOL - Little Rock, AR
Skills
• Guest Service (2 years)
• Customer Service (10+ years)
• Front Desk (3 years)
• Hostess
• Hotel Experience (3 years)
• Housekeeping Management
• Cleaning Experience
• Laundry
• Cashiering
• Serving Experience
• Cash Handling
• Residential Cleaning
• Home Care
• Coffee Experience
• Time Management
• Food Service
• Night Audit
• Google Docs Google sheets (2 years)
• Office Management
• Cleaning
• Microsoft Word
Links
http://m.me/bthwlknsn%2075
Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Service — Familiar
September 2019
Identifying and resolving common customer issues.
Full results: Familiar
Personality: Customer Service Fit — Familiar
September 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Personality: Hard-Working — Expert
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Front Desk Agent (Hotel) — Familiar
July 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Familiar
Personality: Customer Service Fit — Highly Proficient June 2019
Assesses personality traits that result in high-quality customer service. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Familiar
June 2020
Responding to customer situations with sensitivity. Full results: Familiar
Work Style: Reliability — Completed
January 2020
Tendency to be dependable and come to work.
Full results: Completed
Call Center Customer Service — Completed
October 2020
Applying customer service skills in a call center setting. Full results: Completed
Work Motivation — Familiar
June 2020
Level of motivation and discipline applied toward work Full results: Familiar
Attention to Detail — Completed
June 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am very knowledgeable in word and Windows and also am comfortable using opera on a daily basis
Contact this candidate