Assistant restaurant manager

SUMIT CHUG

H.N ***, Lane Number **, Sai boys hostel graphic era

road clement town Dehradun (Uttrakhand)

Mobile: 956*******

E-mail: *********@*****.**.**

A very hands-on, dynamic and well-seasoned Hotel Management graduate with over 11 years of experience and extensive knowledge in Food & Beverage operations in 5 star Hotels. A certified trainer: can implement, plan trainings effectively for better customer satisfaction and restaurant revenue as well as standards and colleagues overall development. I am well versed in managing restaurant operations by maintaining friendly yet professional relation with guests and colleagues, effective scheduling of staffing and administrative job.

Seeking for a new challenge where I can utilize my knowledge, skills and expertise to enhance guest experience and revenue index, as well as explore and improve myself further in my career.

ORGANIZATIONAL EXPERIENCE:

Worked in Westin Hotel Gurgaon, Assistant restaurant manager (All day dining) since March 2017- September 2020.

EXPERTISE & RESPONSIBILITIES:

Working as Shift In-charge of the restaurant (All day dining) and was leading team during absence of Restaurant manager.

Interact with guests to know more about them and get first hand feedback for their dining experience.

Directly handles and resolves guests concerns so as to have a repeat clientele data base.

Conducted probationary and yearly appraisals of team members.

Prepare end of the day reports and email it to management and accounting department.

Trained as Manager In-Charge to get direct experience of kitchen, receiving and administration so as to manage day to day operation and have in depth knowledge.

Prepare maintenance reports and follow up on them directly to ensure all equipment are well maintained and ensure safety and smooth restaurant operation.

Worked in Westin Hotel Gurgaon, Food and beverage executive (All day dining) since March 2014 - September 2017.

EXPERTISE & RESPONSIBILITIES:

Work closely with Restaurant Manager to have an overall upkeep and smooth operation, front and back of the house.

Departmental Trainer of the outlet: Plan and conduct trainings.

Maintain checklists; ensure that outlet monitoring records, cleanliness and arrangement are met as per Marriott Hygiene standards.

Conduct daily outlet briefings as per the shift.

Update daily, weekly and monthly reports.

Interact with the guests and make professional relations to get feedback from them.

Cashiering on daily basis as per shift.

Got a good upper hand on P&L Report, Justifications and Menu Engineering.

Co-ordinate with other supporting departments. Report and follow up on the work orders, for improvement and smooth functioning of the outlet.

Outlet Admin jobs as in lieu hour’s updating, cross charges, menu printing etc.

Worked in Westin Hotel Gurgaon, Food and beverage Associate (All day dining) since March 2013 - September 2014.

EXPERTISE & RESPONSIBILITIES:

Come up with innovative ideas in meetings with outlet manager for the better and effective functioning of the outlet.

Attend the VIPs and take special care of their table.

Do 5 Why to find root cause of guest complaint and implement trainings and measures with manager to avoid repetition.

Shift wise cashiering and cash handovers.

Update the outlet notice board with new information so as to keep associates updated.

Check daily inventory and breakage reports.

Updating reports, promotion trackers and daily sales log. Restaurant menu engineering on monthly basis.

Worked in Westin Sohna resort and spa, Food and beverage Associate (All day dining) since March 2009 - September 2013.

EXPERTISE & RESPONSIBILITIES:

Ensure the highest standards of courtesy and customer care are set and maintained.

Responsible for providing efficient service to ensure customer delight

Be aware of the financial constraints placed upon the food & beverage departments

Ensure that stock control procedures are adhered to and checked at all times

Inspect and ensure functioning of all the facilities in the operational area

Responsible for Training of the employees with the training plan.

Ensuring that the restaurant is ready at all times to welcome the guest.

ACHIEVEMENTS:

Most Outstanding colleague of Food & Beverage for 1st quarter 2014.

Nominated for Best Grooming award from Food & Beverage consecutively for 2nd and 3rd quarters 2017.

Nominated for “Front of the House colleague” for 3rd quarter 2013 & 1st quarter 2018

Got appreciated time to time for receiving good reviews on Trip Advisor and achieving a good score from IFH mystery shopper assessments.

Star performer for the 1st quarter 2012.

Received appreciation letter from General Manager of the hotel during stay of Singapore Airlines Guest.

Team Leader of 24*7 AET.

Ambassador for Club ITC, Food and Beverage team.

INDUSTRIAL TRAINING: 6 Months of Industrial Exposure training at Radisson plaza resort and spa kumarakom Kerala

EDUCATION QUALIFICATION: Bachelor of hotel management & Catering Technology from Ram Institute of hotel management and catering technology Dehradun Uttarakhand.

COMPUTER: Well versed with Microsoft office, Micros, Infrasys, FBM (Store management system), Opera

LANGUAGES KNOWN: English, Hindi

ACHIVEMENTS: Successfully Completed the Starwood Service Culture Training Program at The Westin Gurgaon New Delhi

PERSONAL VITAE:

Date of Birth 02 Nov 1987

Marital Status Married

Nationality Indian

Languages English & Hindi.

Interests Singing and Soccer

PERSONAL TRAITS:-

Loyalty and quick learning are my assets and I believe in hard work and want to learn new things in my life.

Date…

Place… (Sumit Chug)

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