Ronette Jennings

** **** **** ******

Antioch, CA 94509

925-***-**** - Cell

Email: adk8x2@r.postjobfree.com

OBJECTIVE

To obtain a position with a progressive company that encourages professional development and teamwork SUMMARY whereby OF I can QUALIFICATIONS fully utilize and further enhance my customer service skills.

• Over 20 years customer service experience in a fast paced, team-based environment.

• Exceptional organizational, oral/written communication, interpersonal, and problem resolution skills.

• Knowledgeable in the use of various computer programs including Word, Excel, Access and Outlook.

• Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.

• Dedicated, innovative, and self-motivated team player/builder. WORK • HISTORY Driven to exceed sales goals and build long-term relationships with customers. Leasing Consultant • Renoir Staffing • August 2018 – Present

• Showed apartments and answered prospective residents’ questions about amenities, specials and pricing.

• Followed up with prospective residents within 24 hours, leading to more successful leases and stronger relationships with tenants.

• Processed applications quickly and efficiently, leading to more successful rentals.

• Initiated market research to maintain a competitive edge in the same apartment rental space.

• Maintained a closing ratio of 50+% and occupancy rate of over 97%.

• Coordinated move-ins and move-outs; wrote and submitted work orders for maintenance requests.

• Addressed, investigated, and resolved tenant complaints and documented action taken. Property Management Evaluator • EPMS (Self Employed) • June 2012 – Present

• Complete cold-calls then on-site mystery shopping to verify non-discriminatory practices were in place.

• Anonymously collect data to assess how well employees are delivering the brand vision and promise.

• Submit detailed reports, in timely manner, showcasing property and employee strengths and weaknesses.

• Successfully complete apartment agent evaluations with attention to accuracy and detail.

• Complete second level inspection and reporting as follow up on lower leveled agent reports. Sales Representative • ACN (Self Employed) • November 2009 – June 2012

• Made telephone calls to address customer questions, problems and new product information.

• Full demonstration of products and services that are offered.

• Investigated and resolved customer complaints/issues in a timely and empathetic manner.

• Built long-term customer relationships and made suggestions to customers on purchases.

• Conducted follow up calls to customers to verify customer satisfaction.

• Attended numerous training and educations conventions to stay current with product and services. Life Agent • American Income Life • June 2009 – November 2009

• Describe products to customers and accurately explain details and care of services offered.

• Provide elevated customer experience to generate a loyal clientele.

• Answer customer questions with up-to-date knowledge of services offered.

• Responsible for submitting applications including additional paperwork needed by underwriting department.

• Experienced in explaining insurance documents to customer and answering policy questions. EDUCATION AND TRAINING

High School Diploma • Antioch High School for Adults • Antioch, CA CERTIFICATIONS Business Administration • Los Medanos College • Pittsburg, CA State of California Department of Insurance License

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