Ronald Rey G. Lanete

Address: #* **** **. **** *, Signal Village Taguig City Metro Manila

Phone: +639*********

E-mail: adk8wi@r.postjobfree.com

Profile

Total experience: 12+ Years

Current Job Title: Project Manager III

Summary

Years of successful experience in technical product support, helpdesk service, infrastructure support, incident coordination and project management with over 5 years of technical experience in troubleshooting steps, customer and enterprise service and issue analysis and coordination. Has an extensive practical hands-on experience as managing group of people, motivation and enthusiastic in developing god relation with the support group and clients. Great command in English language. Ability to plan, organize, prioritize and schedule work assignments and projects under minimum supervision and to preserve confidential information. Successful experience to drive the team/employee’s motivation to meet a common goal. Program/Project Management

• Support positive business transformation through collaboration with customers to identify and scope opportunities and facilitate an approved Statement of Work.

• Inspirational and professional builder and leader of performance, results-focused teams: and processes thought leader who motivates others through collaboration.

• Effective planning and stakeholder management skills engages across the organization to develop demand planning strategies that align with short, medium and longer-term business projects.

• Waterfall and Agile methodologies

• Program/Project Governance, resource management, risk and issue management via agreed treatment methods, project status reports, budget management, portfolio/program/project reporting

• Solutioning and amendments to contracts

• Prepare, baseline and maintain integrated project schedules that align with internal and vendor resource and business acceptance and availability

• Strongly committed to a learnt lessons approach to project management Service Management

• Worked closely with Capability Managers, Service Delivery Leads and Client Partner to formulate appropriate solutions for customers and write business justifications as required

• Worked across a wide variety of business processes, and their respective IT requirements

• Provide the link between technical and non-technical stakeholders Key Roles Performed

• Technical Support Supervisor – 3+ years

• Incident Management – 2+ years

• Technical Project Coordinator III – 3+ years

• Project Portfolio Management – 3+ years

• Project Manager II – 2+ years

Certifications (Professional Activities, Certifications, and Training Attended)

Teleperformance Inc. – Supervisors Leadership Training

ITIL – Information Technology Infrastructure Library

Problem Management, Incident Management and Helpdesk Support

Project Management Lite – Wells Fargo

PMUWS Training

Microsoft Excel – Advance and Intermediate – Wells Fargo Personal Development

Qualification

Customer Service Training

Team Dynamics

Effective Presentation Skills

Professional Work Experience

DXC Philippines (Feb 2019 – Present)

Global enterprises are making the shift to digital technology to produce better business outcomes. Only DXC Technology has the ability to lead digital transformations for customers by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale for a successful digital future.

Project Manager III

Managing ANZ Architecture, Site Mobilization, Application and Server.

Responsible in checking deliverables are on track and coordination with project engineers

Responsible in reporting and managing project risk and issues.

Responsible in client meetings, project change request and financials.

Planning and Scheduling project implementation in accordance to client requirements. Project Managed

Managed over 30+ projects for Australia Mining Group and New Zealand IT. Mining Group - Project Manager

1. Assisted in setting up network and sim internet connection in mining site. 2. Sourcing suppliers for parts required in implementation, device testing, set up and decommissioning. 3. Coordination with network and onsite engineer for implementation, site testing and user communication 4. Worked with Wintel Engineer for back up implementation and server decommission and back up 5. Manage financial billing, change request and client update reporting 6. Service Management across multiple vendor

7. Service Desk, Major Incident Management, Change Management, Problem Management. 8. Monthly reporting and governance for project status. 9. Weekly governance meeting for Service Desk, Problem and Project Updates Website Maintenance Service and Application

1. Assisted in defining environment and risk factor in relation to the design as per client request. 2. Virtual Machine build for application and testing host. 3. Coordinated account creation, access to users, testing and application install implementation. 4. Developed maintenance plan to maintain site maintenance service. 5. Coordinated cleanup implementation, testing and scheduling maintenance activity. 6. Coordinated VPN access requirements site to site and firewall set up for users. 7. Managed the project across multiple accounts, identifying the risk 8. Project weekly governance with customer executive management Server build, Configuration and Onboarding

1. Delivered virtual machine requirements for Hanes local store servers. 2. Coordination of build and specification requirement, tools and application installation. 3. Delivered server onboarding requirements, backup and movement to production. 4. Assisted in server migration from 2008 to 2016 for new build project requirements 5. Assisted in server onboarding, BAU requirements and back up. Workstation and Server Antivirus Upgrade, Server Cutover and IP Subnet Cleanups. 1. Analyzing proposed architecture for proposed server requirement change. 2. Calculating impacts in production and users.

3. Migration of servers to the new antivirus console, testing and implementation 4. Coordinated build and new server devices, file transfer migration and testing. 5. Coordinated IP assignment on local stores, clean up and decommissioning. 6. Application migration, discovery and assessment 7. Define migration strategy

8. Wave migration to reduce dependencies

9. DC preparedness for Network and commutations

10. Decommission and secure disposal of IT infrastructure no longer needed Wells Fargo Philippines (Feb 2015 – Feb 2019)

Wells Fargo & Company is an international banking and financial services holding company. Technical Project Coordinator III/Portfolio Management

Managing over 100 Projects under one project portfolio

Responsible in checking deliverables and requirements of the projects

Responsible in a health check of the project to make sure project will end accordingly

Responsible in analyzing the issue and possible risk on a project

Planning and Scheduling project release and making sure that no conflicts on infrastructure perspective

Activity planning for requirements before the closing of the project

Time estimating and target setting for the completion of the project

Documentation of the project test results

Risk Analysis and Project Heath maintenance

Program/Project Manager

• Managed the project portfolio across multiple accounts

• Managed on-shore and off-shore PMO and technical resources

• Define project/program scope and requirements

• Project weekly governance with customer and project management.

• Managed project repository (PMUWS) to align document requirements for release management requirements.

• Managed project health risk for implementation requirements and results. ACS Xerox Johnson & Johnson IT Partner (May 2013 – Feb 2015) Incident Management/Incident and Helpdesk Coordinator II

To perform the Incident Management following ITIL process

To manage the Help Desk incident service level agreement

To follow up to IT technician Support group and resolver group towards resolution of incident and request Teleperformance Philippines Inc. (February 2011 – April 2013) We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. Technical Support Representative

Respond to customer inquiries on technical issues.

Provide qualitative services to customers on their technical problems. Promoted as Senior Technician

Point of escalation for advance technical issues.

Communicates with the clients for technical issues and product software update Promoted as Technical Support Supervisor

Handles group of people and drive to a common goal and set goals, analysis for people and business improvement.

To productively utilized and help people and company achieve the goal.

Analysis of performance result and Reports to client with the account and performance review. Education

College

Bachelor of Science in Electronics Communication and Engineering (2009-2014) Technological University of the Philippines – Taguig Campus Computer Engineering technology (2006-2009)

Technological University of the Philippines – Taguig Campus Address: Km. 14 East Service Road, South Superhighway, Taguig, Metro Manila Personal Information

Age: 31

Date of Birth: January 24, 1990

Place of Birth : Boac, Marinduque Philippines

Sex: Male

Height:5’ 7"

Religion: Catholic

Citizenship: Filipino

Civil Status: Single

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