Customer Service Sales

Maria N. Tecche

• Answered multi line switchboard in a professional and timely manner

• Meet and greet all customers, applicants and vendors

• Spanish Translation for incoming customers or applicants

• Distribution of all incoming faxes and emails for various departments

• Data Entry

• Managed the Front Desk

**********@*****.***

1730 S. State Rd #7 Apt # 204

Pompano, Fl 33068

Cell # 754-***-****

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Receptionist / Customer Service

* Experienced in a wide range of support duties including busy Switchboard, Customer Service for over 15 years.

* Hard working and committed to quality service.

* Adept in problem solving and efficient under challenging conditions.

* Quick to accept and adapt to new responsibilities.

* Effective interacting with people of diverse backgrounds at all levels.

* Bilingual in Spanish/English.

* Excellent communication skills to maintain a high level of professionalism and diction.

* Experienced in Microsoft Office, Excel, JenArk Typing 60 WPM.

* Ability to prioritize and focus with strict attention to detail.

* Able to work proficiently and independently,

Experience:

5/2019 to 3/2020 Y & C Truck Capital

P/T Receptionist/Customer Service Responsibilities This job ended due to the COVID Pandemic

Answered all incoming calls in a professional and timely manner

• Meet and greet all customers, applicants and vendors

• Spanish Translation for incoming customers or applicants when needed

• Making colloction calls when needed

" Assisted Ofice Mgr. with applications for new loans

• Data Entry

• Managed the Front Desk

9/4/2009 to 4/15/2019 Benchmark Property Management

Receptionist/Customer Service Responsibilities:

• Answered multi line switchboard in a professional and timely manner

• Meet and greet all customers, applicants and vendors

• Spanish Translation for incoming customers or applicants

• Distribution of all incoming faxes and emails for various departments

• Data Entry

• Managed the Front Desk

Applications Specialist Responsibilities:

• Reviewed each application for accuracy requirements for each associations

• Assisted all Spanish speaking applicants via email or in person to facilitate their application process in the U.S.

• Responsible for maintaining all board members up to date on all their rentals, sales and illegal Occupants

• Handled all emails regarding requests for applications, questions on status of applications, assistance with applications

• Worked closely with all new associations in order to make their transition as easy as possible

• Entered all new applications into our Computer System

• Answered all incoming calls for the Applications Department

9/2002 to 4/2007 Lotspeich Co. of Florida, Inc

Receptionist/Secretarial Responsibilities:

• Answer all incoming calls on a 9-line/52 Extension Switchboard

• Meet and greet all customer, applicants and vendors

• Spanish Translation for Memos and other company literature

• Distribution of all incoming mail, submittals and plans

• Entered inventory and printed reports for inventory purposes

• Ordered and maintained all office supplies

• Prepared submittal packages for General contractors

Maria N. Tecche

1730 S. State Rd # 7 APT # 204

Pompano, Fl. 33068

Cell # 754-***-****

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8/1998 to 5/2002 Preferred Healthcare Staffing

Coordinator Liaison Responsibilities:

• Acted as Account Liaison between Nurse Recruiters and Account Mgrs.

• Generated bookings through Sister Companies

• Creatively utilized time management principles to achieve high booking

to time ratio

• Screened all nurse files in preparation for submittal to

hospitals

• Worked with recruiters to obtain contracts at various hospitals

• Made contact with hospitals on a daily basis in order to keep job openings current

• Responsible for Coordinator Desk during the absence of the Hospital Coordinator

• Assisted Coordinators with extension contracts and bonuses for working Nurses

• Coverage for the Receptionist when necessary

• Data Entry

1/1986 – 9/1992 Solair, Inc

(Company no longer in business)

Receptionist/Secretarial Responsibilities:

• Handling AOG (aircraft on ground) emergency calls

• Obtained parts for grounded aircraft

• Assisted Sales Staff in maintaining quotes and keeping bids up to date

• Calculated all Bids for Salvaged Aircrafts

• Liaison for Latin American/United Kingdom Sales Desk

• Kept control of sales figures for Sales Department

• Data Entry for all salvaged inventory

• Coverage for Receptionist when necessary

• Data Entry of all new parts for inventory

• Prepared information packets for all Sales Meetings and Conferences

Education:

John Bowne High School Flushing, New York – Graduated 1973

Speedwriting Institute New York, New York – Graduated 1975

Receptionist/Customer Service

Multi-dimensional hands-on business professional with over 15 years experience in Receptionist/Customer Service in customer service delivery and management environments. Qualifications include excellent management abilities, strong communication skills and administrative experience. Able to work well in self-managed and team based environments. Extremely proactive and organized with ability to manage multiple tasks.

References available upon request

Contact this candidate