Manager Sales
Resume:
Susan Hill-Murillo
Veterinarian Practice Manager www.linkedin.com/in/susanhillmurillo
Redwood City, CA 94061
****************@*****.***
I'm looking to work for a company that gives back to the community. I want to be part of a team that can use my talents and dedication, and also give me the opportunity to learn new skills and grow as a professional.
www.linkedin.com/in/susanhillmurillo
Authorized to work in the US for any employer
Work Experience
Practice Manager
The City Pet Hospital - Daly City, CA
June 2019 to Present
• Support vet techs and Dr on the floor when needed
• Completes and oversees appointment scheduling including filling open time slots, preparing patient files and completing the scanning/fax/emails duties.
• Collecting payments from patients
• Responsible for daily Check Deposits and credit card deposits and management of patient refunds.
• Serves as the escalation point for all patient complaints.
• Responsible for on-boarding new Team Members including training on practice management software and daily responsibilities.
• Responsible for the management of the frame inventory
• Responsible for managing the Team Member schedule, including review and approval of Team Member time off requests.
• Serves as the single point of contact to the Support Center staff – helps facilitate resolutions for the practice.
• Lead consistent morning huddles and weekly team meetings.
• Coaching and conducting 1:1 for patient care coordinators and technicians
• Drives Team Members to improve patient journey resulting in increased revenue, increasing productivity and reducing practice expenses.
• Lead, teach and coach on continued growth and employee development
• Partnership with Managing doctor to lead best patient experience, team member experience and achieving financial expectations.
Customer Service Specialist/Meal Clerk
Publix - Ormond Beach, FL
December 2016 to May 2019
• Provides premier customer service, including greeting customers and answering their questions.
• Performs all cooking and product presentations according to information from the RBU.
• Gathers meal ingredients and supplies from designated storage areas.
• Maintains product and displays at meals center.
• Opens and closes the Meals Center.
• Reviews sales results for each event with the Meals Specialist and/or Store Manager.
• Follows sanitation and safety guidelines provided by Publix.
• Reviews all event information published by the Meals Retail Business Unit (RBU).
• Assists with other duties as assigned.
• frequent interaction with customers, management, and fellow associates I was always a roll model employee (see evaluations) Administrator
RusseL Painting Inc - Grand Rapids, MI
January 2015 to November 2016
Some of my routine tasks included bookkeeping of the monthly accounts - accounts receivable, accounts payable - payroll and payee reporting, cash flow reporting, and profit/loss inventory. Also, I interacted with the customers, product suppliers and the CPA. Medical Technician
Danielle Miller - Byron Center, MI
January 2013 to July 2014
49315
Professional excellence in providing comprehensive nursing assistance in ambulation, applying anti- embolic
stockings, bedpan use and output measurements, oral care, dressings, feeding, hair care, bed making, nail
care, bed bath, positioning, and range-of-motion exercises. Dental Hygienist
Tandheelkundig - Beuningen
October 2009 to July 2010
• Ensure patients feel as comfortable as possible before their examination
• Sterilize dental instruments properly
• Conduct initial mouth screenings and check oral health history
• Identify conditions like gingivitis, caries or periodontitis
• Clean and help protect patients’ teeth (e.g. remove plaque or apply fluoride)
• Educate patients of all ages on proper teeth care (by demonstrating, for example, good brushing techniques)
• Give instructions to patients after operations or other dental procedures
• Take X-rays or dental impressions
• Assist dentists with selecting appropriate treatments for various diseases (including oral cancer)
• Maintain documentation and charts on each patient
• Monitor supplies
• knowing medical terminology and coding.
Mortgage lead generator
National City Mortgage - Wyoming, MI
September 2004 to May 2007
49519
The Lead Generating Unit (LGU) was responsible for generating leads to loan officers, as well as the origination of all loans in the EZ saver program, producing more than $1 billion annually in total sales. The LGU also performed customer service and mortgage operation activity when necessary. I am experienced and proficient in call center activity, including outbound and inbound sales, utilizing predictive dialers. Unit Manager/Nursing Aide
Crystal Manor - Grand Rapids, MI
August 2002 to May 2004
1. 415-***-****
I provided professional excellence in comprehensive nursing assistance in ambulation, application of anti- embolic stockings, bedpan use, output measurements, oral care, and dressing. Also in feeding, hair care, bed making, nail care, bed bathing, positioning, range-of-motion exercises, and administration of medication.
Furthermore, I followed orders from head nurses and physicians. Activity Director
Senior Living Systems, Suzette Lindemuth - Los Lunas, NM July 2001 to June 2002
• I was in charge of the planning and implementation of activities. I arranged interesting and diverse programs, outings, and experiences.
• I was responsible for providing elderly residents with things to do such as crafts, puzzles, exercise, and games.
• Some activities took place on the premises, while others required traveling to local venues. For these I arranged volunteers to help with the transportation and activity.
• I made sure that the activities I planned would not exclude any residents based on any mental or physical limitations they might have had.
• My residents needs were diverse, and they required physical as well as psychological encouragement to participate in these activities.
• I also strived to incorporate appropriate physical exercise into the programs.
• I was required to maintain books and records.
• In addition to writing resident assessments, I would review each resident's goals and note the changes that I felt would be beneficial to each person.
• Documentation of all services provided - community outings, leisure activities, volunteer activities, and community programs - compiled a monthly and a yearly statistical data report. Education
Associate in Arts (AA) in General Studies
Grand Rapids Community College
Bachelor of Science in Dental Hygiene
Grand Rapids Community College
Associate in Radiology
Grand Rapids Community College - Michigan Center, MI Skills
• Receptionist (5 years)
• Scheduling (2 years)
• Filing (3 years)
• Customer Service Skills (5 years)
• Microsoft Word (8 years)
• Inventory (3 years)
• Microsoft Office (8 years)
• Organizational Skills (5 years)
• Clerical (8 years)
• Animal Restraint (2 years)
• Medication Administration (4 years)
• Phone Etiquette (4 years)
• Inside Sales (3 years)
• Telemarketing (3 years)
• Veterinary Assistant (2 years)
• Veterinary Technician Experience (2 years)
• Medical Imaging
• Accounts Payable
• Pet Care (2 years)
• Caregiving (5 years)
• Administrative experience (8 years)
• Animal Handling (2 years)
• Computer Skills (8 years)
• Cold Calling (3 years)
• Accounts Receivable (5 years)
• ADP (2 years)
• Human resources (5 years)
• Upselling (3 years)
• Leadership (2 years)
• Management (2 years)
• Dental office experience (1 year)
• Customer service (5 years)
• Multilingual (10+ years)
• Computer literacy (10+ years)
• Veterinary experience (2 years)
• Front desk (5 years)
• Medical terminology (3 years)
• Hospital Experience (2 years)
• Multi-line phone systems (3 years)
• Practice Management (2 years)
• Mac OS (5 years)
• Google Suite (5 years)
• Time management (3 years)
• Interviewing (5 years)
• Windows (10+ years)
• Payroll (3 years)
• Management
• Management (2 years)
• Office experience
Languages
• Dutch - Expert
Links
http://www.linkedin.com/in/susanhillmurillo
Certifications and Licenses
215 Insurance
January 2014 to January 2020
Supplement and life insurance.
CPR/AED
January 2013 to January 2015
Radiology Certification
Assessments
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work motivation — Highly Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Veterinary technician — Proficient
March 2020
Providing medical care to animals in a veterinary setting Full results: Proficient
Front desk agent (hotel) — Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Office manager — Familiar
December 2020
Scheduling and budgeting
Full results: Familiar
Data entry: Accuracy — Highly Proficient
December 2020
Entering data quickly and accurately
Full results: Highly Proficient
Medical receptionist skills — Expert
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Work style: Conscientiousness — Highly Proficient
January 2021
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Management fit — Highly Proficient
February 2021
Measures the traits that are important for success in management positions Full results: Highly Proficient
Working with MS Word documents — Proficient
December 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Veterinary technician — Proficient
January 2021
Providing medical care to animals in a veterinary setting Full results: Proficient
Verbal communication — Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Outside sales — Proficient
February 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Instructor in First Aid, CPR, and AED (American Red Cross)
- Caregiver's criminal history screening fingerprinting policies Skills and Abilities
I have set up a women shelter in New Mexico with my mother, so I'm able to deal with any emergency that may arise at the shelter. I'm capable of being flexible in their duties, shelter responsibilities and hours. I'm sensitive to women in a crisis situation and I know how to work with support staff. Personal Skills
- Knowledge of Microsoft office
- Great communication skills, multi-tasking, phone etiquette
- I have great management skills, and customer service skills, I'm patient and I am able to remain calm in a fast-paced environment
- I have a flexible personality, strong work ethics, and I am goal oriented
- I have a positive energy about me, great social skills, I am a hard worker, and I have the ability to maintain a positive attitude when under pressure
Contact this candidate