Director of nursing

Serene Yap Yen Yen Singaporean, Married, Date of Birth: 4th July 1969

Block 352 Yishun Ring Rd #02-1730 Singapore 760352

WORK EXPERIENCE

Sept 2019 – Current – Director Of Nursing, The Prestige Hospital (Cambodia)

Responsible for procurement, recruitment of local and foreign candidates for the hospital.

Creating SOP for the new hospital.

Responsible for planning, coordinating, directing and evaluating operational activities and resource utilization for the hospital and collaboration with Clinician for better organization outcome.

Apr 15 – August 19 – Tan Tock Seng Hospital - Endocrinology / Nephrology clinic B2B

Clinic Manger /Nurse Manager

Provide leadership for the clinic to meet organizational goals.

Responsible for planning, coordinating, directing and evaluating operational activities and resource utilization in the clinic to provide efficient cost effective and quality of service to the patient, collaboration with Clinician for better clinical outcome.

Clinic Scope

2015 - Setting up HBa1C screening test in clinic

2016 – Blood taking standardization workflow in SOC

2017 - Project work - CPIP project on Cortisol waiting time

2018 - Diabetic eye screening SOC set up, CPIP – Distress level for Diabetic patient

Hospital Wide

2015 to 2017 - Member of ONE workgroup – Establish Nursing Upgrading framework

2017 – Participate in JCI, member of medication audit team, succeeded in accreditation.

2016 to current – went for HMDP to US – member Complex care workgroup – monitoring of patient, plan care and access to community service

2018 to current - Member of Self Payment Kiosk – Roll out the service in the SOC setting

Achieve – MOH Patient Satisfaction Exemplary Award for the year 2015 & 2017

Oct 08- Mar 2015 – Advance Renal Therapy (Novena Medical Centre),

Immanuel Dialysis Centers & Renal Life Dialysis Centers (11 centers) across

Singapore

Operations Nurse Manager

Oversees all 11 centers including managing daily operation of centre including manpower, financial resources to ensure that business operations are efficient in terms that little resource are needed, and effective in terms of meeting customer requirements.

Clinical Nursing Management.

Participate in the development of the clinical areas' strategic and operational plans

Actively support and promote a professional practice that encourages staff participation in the development of clinical standards that is collaborative and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.

Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.

Ensure compliance with clinical patient care standards and established policies and procedures.

Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.

Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established policies, procedures, objectives, quality control, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.

Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.

Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.

Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.

Perform other related duties incidental to the work described herein.

March 05 – October 08: Ku Kidney & Medical Centre (Mt Elizabeth)

Clinic Manager

Assist doctor in providing treatment care to the patient in the hospital and in the clinic.

Provide general nursing, organizing investigations and treatment of both in and out-patients especially in the management of End-Stage Renal Disease by dialysis, renal transplantation and Urinary Stones by Extra-Corporeal Shock Wave Lithotripsy.

Provide Diabetic counseling as well as hypertension knowledge to patients and their family members to understand their medical problems and treatment procedures, allay their fear and anxiety, and provide them with comfort during times of physical pain and discomfort, and mental stress.

Other managerial duties include daily operation of clinic e.g. keeping patients’ accounts, ensure stock adequacy and availability and laboratory quality control updated.

Nov 04 – March 05: Raffles Hospital

Clinic Co-coordinator

Responsibilities include the smooth running of the Raffles Surgery Center which house the General Surgeons, Orthopedic Surgeons, Plastic Surgeons and Urologist and Transplant Surgeons. Planning daily roster, attend to the daily functioning of the center operation.

March 04 – Oct 04: National Cancer Center

Nurse Clinician

Responsibilities include discharge planning, teaching and coordinating community support for patients. Collate and maintain database. Participate in Nurses’ training and support the Medical Officer in the teaching of Palliative Care courses to the regional countries.

March 03 – March 04: National Healthcare Group

Nursing Officer

Responsibilities include ensure smooth running of the Peritoneal Dialysis programme in the both cluster. Collate and submit management reports to programme director and higher management.

Assist and co-ordinate training for Nurses and Medical Trainees. Educate healthcare personnel, public, patients and their relatives about peritoneal dialysis.

Was involved in the SARS outbreak exercises in Tan Tock Seng Hospital.

Awarded -The Courage Star award.

Jun96 – March 03: Asia Renalcare

Staff Nurse / Nursing Officer

Was responsible for co-coordinating and managing most activities surrounding the dialysis center.

Duties such as ensure proper smooth running of the dialysis center. Planning manpower roster for on-call and daily ward duty. Ensure equipment storage and stock adequacy. Prepare and report annual monthly reports and budget.

Conduct Training and carried out duties to do Intensive Care dialysis such as HDF and liver dialysis.

The role requires being organized and thorough so as to ensure treatment could be carried out smoothly.

Jan 95 – Jun 96: CWT

Customer Service Representative

Took care of all the engineers’ request on computers’ spare parts.

Duties/Services extended included secretarial services, liaison with warehouse etc.

Jan 93 – Dec 95: Gynecology Associate Mt Elizabeth Hospital

Staff Nurse

It was a front-line position involved the ability to identify problems and work effectively and independently in a team environment. Responsibilities included performing duties as surgery assistants to the doctors, Abortion counselor and Outpatient Oncology treatments. This role demanded strong interpersonal; skills to deal effectively with patients, active listening and the ability to work in a proactive team environment.

Jan 89 - Apr92: MOH

Staff Nurse

Took up Staff Nurse training bond with Ministry of Health.

Graduated in Neurosurgical Unit. Duties included doing hospital floor duties. I was fortunate to gain experience through various mass casualties exercise. Was also given the responsibility of taking stock of medication and general administration.

Membership

Society of Nephrology Nursing

Singapore Nurse’s Association

INTERESTS

Handicraft, cooking, & reading

Current salary: 7500 USD

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