Priyanka Manghnani

Toronto, ON

+1-647-***-**** linkedin.com/in/priyanka-manghnani adk8tt@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Work experience in Human Resources with a solid understanding in HRIS

Post-Graduate Certificate in Human Resources with a GPA of more than 3.5

Over 2 years of experience in Sales, Human Resources (Recruitment & Organizational Development), office/administrative support & customer service.

Exceptional time management skills with ability to multi-task in fast-paced environment.

Strong organizational skills, attention to detail and experience working in a team or individually.

Excellent communication skills written and verbal.

Highly proficient in MS Office tools.

WORK EXPERIENCE

Subject Matter Expert (SME), Nordia-Bell Canada-Toronto, ON Dec 2020-Present

Providing assistance to agents in completing their sales.

Tracking and developing corrective action plans with daily reporting to the Team Manager.

Monitoring and coaching agents working for the Business team.

Telecommunications Sales Specialist, Nordia-Bell Canada - Toronto, ON July 2020 - Present

Handling business & personal accounts of the client to grow sales relationships with them.

Assess client’s needs, recommend and assist in the selection of products & negotiate prices.

Prepare sales contracts and maintain client’s records.

Project Coordinator Intern, Kerry’s Place – Toronto, ON Aug 2019 – Dec 2019

Prepared Project Charter, Project Schedules and MS Plan to monitor and track the project.

Submitted weekly and final analytical status report to the client indicating over expenditures.

Recommended changes to be made on the telecommunication services on 18 sites of the client.

Customer Service Representative, Sbarro – Toronto, ON Feb 2019 – Mar 2020

Delivered quality customer service by smiling, greeting and welcoming customers.

Maximized sales by assisting at least 100+ customers every day by upselling pizza and combos.

Trained at least 5 new employees each month to perform the daily work.

Human Resource Intern, Sick Kids Hospital – Toronto, ON Jan 2019 – Apr 2019

Assisted in preparing and sending employee training communications.

Performed administration duties and attendance tracking for training sessions.

Managed the initial round of interview including screening resumes and phone interview.

Prepared service award packages for at least 200 employees for recognition program.

Produced graphs and summaries related to training programs & recommended changes.

Updated the HR database with employee information.

Accounting Coordinator, Plaza Electronics – India May 2017 – Jul 2017

Handled payments, receipts, prepared invoices and purchase orders.

Scheduled appointments, meetings and ordered supplies and stationery.

Marketing Coordinator, 4 Minute Mile – India Dec 2015 – Feb 2016

Input information of clients in the system and contacted through cold calls and follow up emails.

Accomplished the target of obtaining 60 offers and answered telephone calls and enquiries.

EDUCATION

Post-Graduate Diploma, Project Management – George Brown College Dec 2019

Recognized on Dean’s Honors List - GPA more than 3.5

Post-Graduate Diploma, Human Resource Management – George Brown College Apr 2019

Recognized on Dean’s Honors List - GPA more than 3.5

Bachelor of Commerce – HR College of Commerce & Economics Apr 2017

VOLUNTEER EXPERIENCE

International Student Ambassador - George Brown College, Toronto Aug 2018 – Jan 2019

Provided services to help new international students with the initial formalities.

Supported the team to organize orientation programs for international students.

Volunteer Tutor, Muskurahat Foundation – India Aug 2017 – Feb 2018

Volunteered as a tutor for low income communities for 15 hours per week.

Participated and acted as a point of contact in different social media campaigns.

REFERENCES AVAILABLE UPON REQUEST

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