Customer Care Industrial Training
Resume:
OHALE ANTHONY
**, ***** ********** ****** ******** Road, Egbeda, Lagos
**********@*****.***
PERSONAL STATEMENT
I want to excel with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organisational and personal growth. A highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of an innovative new filing and indexing system.
KEY SKILLS
80 words per minute typing
Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint Excellent communication skills, both written and verbal Teamwork and Administrative skills
Website Design
Computer Engineering
Computer Networking
Application Developer
EMPLOYMENT HISTORY
COLLECTION OFFICER
Co-matrix Collection Service Limited
(OCT 2020 – PRESENT)
Achievements and responsibilities:
• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments. CUSTOMER CARE REPRESENTATIVE
Jacko Networking Services
(May 2017- September 2020)
Achievements and responsibilities:
Listen and respond to customers’ needs and concerns Provide information about products and services
Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts
Handle returns or complaints
Record details of customer contacts and actions taken Research answers or solutions as needed
Refer customers to supervisors, managers, or others who can help CLASS TEACHER
Right Breed Academy Imo state Owerri
(June 2016 - March 2017)
Achievements and responsibilities:
Planning, preparing and delivering lessons to all students. Assessing, recording and reporting on the development, progress, attainment and behavior of students.
Adopting and working towards the implementation of the school development plan. Promoting the general progress and well-being of individual students, groups of students or class.
Teaching according to the educational needs, abilities and achievement of individual students and groups of students.
Contributing to the professional development of new teachers and student teachers according to arrangements agreed with the Head of School.
SUPPORT STAFF
Sam Mbakwe International Cargo Airport Owerri
FEBUARY 2013 - APRIL 2016
Achievements and responsibilities:
Issuing Airlines Landing and Parking Fees Invoice for each Aircraft Issuing Invoice and checking different source of revenue In and within the Airport Organising stationery orders and liaising with suppliers to meet business requests Microsoft Excel specialist for Commercial Department INDUSTRIAL TRAINING
Federal Airport Authority Nigeria, Lagos
(January 2012 - May 2012)
Achievements and responsibilities:
Maintaining and organising the company filing system Answering incoming calls
Typing all necessary documents and correspondence as required Printing any supplementary notes as required
Running professional errands
Training of Commercial Staff on IATA system uploading and readings. Data Unit of Commercial Department Microsoft Excel and SPSS Specialist. Interpreting IATA Template.
COMPUTER INSTRUCTOR
Falasoft Consulting Services Lagos
(January 2007 - May 2008)
Achievements and responsibilities:
Design, facilitate, and teach the computer instruction component. Prepare execute lesson plans, assigning tasks, and evaluating student work and progress. Develop course syllabus, assess and supervise
Teach students Computer Networking and Engineering. Professional Training of Microsoft Office.
Other job-related duties as assigned.
EDUCATION
Federal Polytechnic Nekede Owerri Imo State
(September 2012 - December 2014)
HIGHER NATIONAL DIPLOMA IN STATISTICS
Federal Polytechnic Nekede Owerri Imo State
(December 2009 - December 2011)
NATIONAL DIPLOMA IN MATHS/STATISTICS
Falasoft Computer Training Institute Lagos
(January 2007 - January 2008)
DIPLOMA IN COMPUTER ENGINEERING AND NETWORKING
Millenium High School Port Harcourt Rivers State
(June 2008)
SENIOR SCHOOL CERTIFICATE EXAMINATION
CERTIFICATE FOR NATIONAL SERVICE
(OCTOBER 2015 - OCTOBER 2016)
NATIONAL YOUTH SERVICE CORPS
HOBBIES & INTERESTS
I am involved in a local amateur dramatic society, where I volunteer as a lighting and sound technician. I have been involved with this society for three years and very much enjoys being part of the team. More recently, I assumed the role of Stage Manager for a two weeks production and relished the chance to take control of performances and react to a high-pressure environment.
REFERENCES & CREDENTIALS
Are available upon request
Contact this candidate