Healthcare Administrator
Resume:
Khazema Rauf
Cell: 970-***-**** ***********@*****.***
EDUCATION
Georgia Southern University, Savannah, GA August 2018-May 2020
Master of Health Administration
Seton Hall University, South Orange, NJ June 2009-December 2012
B.A. Degree in Social and Behavioral Sciences, Minor in Psychology
CAREER SUMMARY
Highly professional and organized Healthcare Administrator with over 10 years of compelling healthcare experience in managing and overseeing daily administrative functions, ensuring compliance, and promoting efficiency. Possess strong leadership and team working skills along with the effective communication abilities, computer proficiency, clinical skills, and knowledge of medical terminology.
SKILLS SUMMARY
More than 5 years experience in healthcare administration as well as strong knowledge of medical terminology, billing, and medical insurance plans
Proficiency in MS Office Suite as well as database applications and EHR system
Strong management and leadership skills to oversee daily duties of healthcare staff as well as to ensure organization's growth
Creative and strong problem-solving skills to handle issues related to staff and administrative duties
Effective communication and interpersonal skills to build and maintain strong relationships with healthcare personnel as well as with patients, families, and visitors
Developed advocacy campaigns for healthcare organizations along with being familiar with social media and community outreach
Strong organization and prioritization skills as well as ability to handle multiple tasks simultaneously and within tight deadlines
Strong data entry skills as well as ability to maintain high level of confidentiality of sensitive information
Ability to maintain a positive working environment as well as provide excellent customer services
WORK EXPERIENCE
Xenon Health Jersey City, NJ
Senior Healthcare Analyst May 2020-Current
Maintain relationship with clearinghouse, including appropriate follow-up with support issues.
Coordinate the process of patient eligibility through various third-party sources.
Maintain up-to-date credentials for each licensed provider, including verification through primary and secondary sources, records, and relay credentialing information to relevant personal as needed.
Created software for company’s personal billing site
Managed multiple accounts to ensure accuracy of ICD-10 coding, regulations necessities, accounts payable and receivable.
Georgia Southern University- TRIO SSS Program Savannah, GA Graduate Assistant August 2018-May 2020
Develop assessment tools for individual components of the SSS program
Collect appropriate feedback, qualitative and quantitative, from faculty, staff, and students participating in the program
Make reports in staff meetings and in an annual report to the program coordinator
Assist with the summer programs
Abide by the policies and procedures of the Student Support Services and Department of Education
Assist with other duties as assigned
Memorial Health University Medical Center- HCA Savannah, GA
Project Manager under the ACNO May 2019-October 2019
Lead project individually on Reducing CLABSI rates by drawing blood peripherally and reduce utilization of Central Lines
Streamline workflow by automating and reprograming processes
Collect quantitative and qualitative data from pilot project
Attend variety of strategic planning meetings to discuss future operations in units with Nurse shortages
Write and adapt new hospital policies for blood draws and central line usage
Compile report and final findings to help create a new policy on blood draws throughout the hospital
Assist ACNO with duties assigned and verify information needed by the Department of Nursing
Psychiatric Care and Associates Englewood, NJ
Assistant Office Manager November 2017-June 2018
Listen to the recorded dictation of a doctor or other healthcare professional
Transcribe and interpret the dictation into diagnostic test results, operative reports, and referral letters
Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style
Identify inconsistencies, errors, and missing information within a report that compromises patient care
8 Transportation Boonton, NJ
Special Education Driver Aide November 2016-August 2017
Assist the bus driver in maintaining student conduct on the bus
Assist young or disabled students and help collect personal items left on the bus and turn them over to the school secretary
Display the highest ethical and professional behavior in working with students, parents, school personnel, and outside agencies associated with the school.
RWJ/Clara Maass Medical Center Newark, NJ
Mental Health Associate October 2015-July 2018
The Mental Health Associate is a caregiver who assists patients with activities of daily living and provides nursing care to non-acutely ill patients under the supervision of the registered professional nurse.
Provides direct care to patients under the supervision of the RN in safe, therapeutic manner that preserves patient rights, respect and dignity.
Assists the RN with admission, discharge, and transfer responsibilities as assigned.
Trinitas Regional Medical Center- Psychiatric Emergency Room Elizabeth, NJ
Mental Health Worker November 2013-July 2014
Provide patient support and direct patient supervision
Register patients and collect hazardous materials to prevent harm done to themselves and others
Record patient vitals and provide accurate, timely, and thorough documentation of patient behavior and response to treatment interventions
Hackensack University Medical Center Hackensack, NJ
Emergency Room Medical Scribe March 2012-April 2012
Facilitating patient flow through the ED and ensuring a precise and complete medical record for patients
Assisting the medical provider by accompanying them during the medical history-taking and exam, recording details of both into the medical record, and managing departmental resources regarding tests, orders, radiology and results.
Tracking the orders for each patient, records results and notifies provider of results as they arrive.
Grand Concourse Pharmacy Bronx, NY
Executive Administrative Assistant October 2010- November 2017
Create and organize customer files for more efficient workflow
Communicate frequently with third party to resolve billing issues
Counsel patients on proper usage of OTC medications
Seton Hall University Pre-Medical/Pre-Dental Plus Program South Orange, NJ
Program Admissions/ General Office Worker September 2010-December 2012
Receive, send forth, and communicate telephone messages and fax messages
Direct the general public to the appropriate staff member
Assist secretary, Student Development Specialist, or Director with any preparations of meetings, conferences, or other responsibilities
Seton Hall University Pre-Medical/Pre-Dental Plus Program South Orange, NJ
Summer Program Peer Counselor/ Mentor June 2010/2011/2012-August 2010/2011/2012
Stay on campus and supervise incoming Pre-Medical/Pre-Dental freshman
Aide the students with both adjusting to the social and academic aspects of college
Accompany students to class and back to their dorms
Counseling students on future classes and approaching crossroads in their career paths
Walsh Library South Orange, NJ
Interlibrary Loan September 2009-June 2010
Know how to use computer system for bibliographic searching and requesting
Scan and send direct copies of the requested books or articles
Place all articles and books in correct places on shelves in library
Private Nanny Newark, NJ
Childcare Provider May 2008-July 2014
Plan and encourage children to engage in healthy physical activities
Prepare artistic and educational activities for children to participate in
Make sure children are well taken care of during absence of parent
EXTRACURRICULAR ACTIVITIES
Gamma Gamma Chi Sorority, Inc., Newark, NJ Secretary, 2012-current
Minority Association of Pre-Health Students, South Orange, NJ President, September 2011-2013
Pre-Medical/Pre-Dental Program Student Activity Board, South Orange, NJ President, Sept 2010–Dec 2010
Seton Hall University, South Orange, NJ Arabic Tutor, September 2007-Present
CERTIFICATIONS
Lean Six Sigma- Green Belt Certification February 2020
CPR/AED Certified August 2019
OSHA Certification March 2019
BEST Training Certified April 2019
Phlebotomy Certification (CPT) September 2018
Skills: Microsoft Office Suite, Microsoft Project, Google Drive Suite, Social Media, Adobe Photoshop, and WordPress, ICD-10 coding
Languages known: Arabic, English, Hindi, Punjabi, Urdu
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