Airline/Airport Management

CURRICULUM VIATE

JISSA ANNA JOHNSON

Email: ***********@*****.***

Mobile No: 056*******, 056*******

Spouse No: 056*******

Career Objective

To pursue a highly rewarding career, seeking for a job in challenging and healthy Work environment where I can utilize my skills and knowledge efficiently for organizational growth. Educational Qualification

Bachelor of Science in Airline/Airport management from Vaughn College of Aeronautics and Technology, Flushing, New York. (4 years degree)

12th pass out from Our Own English High School, Al Ain, UAE. Career Scan: Internship and Work Experience

Etihad Airways (Dec 2015 to November 2020)

The core hub operations include check-in, boarding for different capacity aircrafts to different destinations that Etihad operates.

At peak seasons handling the misconnected passengers at the transfer desk.

Handling guests and guiding them at the service desk.

Rebooking and issuing Electronic Miscellaneous Document (EMD) for misconnected passengers and denied boarding guests.

Being the lead agent at the boarding gates for Etihad as well as other airlines flight operations.

Other airlines (2016 till 2020)

Handling other airline operations such as British Airways, Oman Air, KLM, Air Baltic Egypt Air, Srilankan Airlines and Pakistan Airlines at the Abu Dhabi Airport.

Managing the passengers for the delayed or cancelled flights by these airlines and making sure they are treated according to the Etihad Standard for guests.

Rebooking and guiding them at the disruption area.

Being a lead agent at their gates to support and guide my colleagues and well as the passengers with their requests.

Assigned for document verification at the gate for the British Airways flights.

Air India SATS {May 2015 to October 2015)

Worked for Air India- Singapore Airport Terminal Services (AI-SATS) which is a ground handling agent in India, at Hyderabad International Airport

Handled the ground handling for a domestic carrier called Vistara and did the ground handling for Air India domestic and International flights.

Has handled check in counters and boarding gates daily.

GMR Hyderabad International Airport Limited (Internship)

Worked along with the TOPS (Terminal operations) department.

Was involved in doing a project as Group Leader on the topic “Terminal de- congestion” along with a group of interns.

Assisted the staffs at the help desk and at guiding the passengers.

Assisted and involved with the staffs for Supervision of baggage handling both at the baggage breakup area and as well as the baggage makeup area.

Has attended the “Aviation Security Awareness Training” organized at GHIAL AVSEC Training Centre, Hyderabad.

Worked with the Airside operations department at GMR Hyderabad International Airport Limited for my internship.

Duration of the internship was from 2nd May 2013 – 31st July 2013.

Title of the project was “Runway capacity enhancement. Achievements

Trained by Etihad for Emergency Response Planning.

Have received Document Verification Training by Etihad and British Airways.

Trained by flight engineers and passed in the exercise of aircraft door opening.

Handled pandemic situations with passengers.

Won many prizes for solo singing and group activities.

Was in the girl’s cricket team in school.

Has participated in elocutions, recitations and Olympiads. Has taken French classes at college.

Extra-Curricular Activities

Worked in marketing sponsors foe events.

Worked as volunteer for Udaan (fest).

Worked as team leader for school activities.

Worked as the key organizer for management events at college. Skills Acquired

Adept to deliver speeches at seminar classes.

Skills to observe and collect data.

Understand the current working pressures and work accordingly.

Good Team spirit.

Active in listening and reflecting (acquired through classes/seminars).

Have basic computer skills in MS Word, PowerPoint, Excel and Outlook. Strengths

Adaptable

Quick Learner

Patient

Makes friends easily

Ability to communicate well

Personal Profile

Name : JISSA ANNA JOHNSON

Spouse name : Robin Lalachan M.Y

Date of birth : 20th June 1993

Nationality : Indian

Gender : Female

E-mail id : ***********@*****.***

Contact no : 056******* or 056*******

Languages known: English, Malayalam, Telugu and Arabic. Branch of study : Airline and Airport Management.

Mobility : willing to work in any department of good airlines. DECLARATION: I hereby solemnly declare that details given above are true to the best of my knowledge and belief.

Place: Abu Dhabi

Signature,

(Jissa)

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