Adama Alphusa Conteh

** ******** ** ******** *** Barrier Weija Greater Accra

+233*********/+232******** - adk8ld@r.postjobfree.com

Professional Summary

Capable Accountant attracts potential customers by managing multiple projects and consistently meeting deadlines under pressure; answering product and service questions; suggesting information about other products and services.

Skills

Interpersonal Skills Knowledge of I.T Software

Ability to Communicate Formal Accounting Qualification

Financial Reporting Consumer Service Mind-set

Analytical Ability Capacity for Innovation

Problem-Solving Skills Management Experience

Work History

01/2017 to Current

Full Time Assistant Manager Hotel Conteh U – Makeni, Northern Province

Recruiting, training and supervising staff.

Track hotel revenue and managing budgets.

Maintaining statistical and financial records.

Organize activities and assign responsibilities to employees to ensure productivity by planning maintenance work, events and room bookings.

Resolve issues regarding hotel services, amenities, and policies by handling customer complaints and queries.

Promoting and marketing the business.

Followed up with customers to collect information, verify details and responded to customer requests via telephone and email.

Oversee personnel including receptionist, kitchen staff, and office employees.

Monitor employee performance and conduct regular evaluations to help improve customer service.

09/2016 to 12/2016

Internship at National Social Security and Insurance Trust (NASSIT) –

Makeni, Northern Province

Welcoming customers, answering their questions, helping them allocate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Maintaining a positive empathetic and professional attitude towards customers at all times.

Responding promptly to customers’ inquiries by acknowledging and resolving customer complaints.

Communicating with customers through various channels.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Processing orders, forms, applications, and requests.

Keeping records of customers’ interactions, transactions, comments and complaints.

01/2016 to 08/2016

Front Desk Receptionist Intern Hotel Conteh U – Makeni, Northern Province

Greet clients as soon as they arrive and connect them with the appropriate party.

Answer the phone in a timely manner and directs calls to the correct offices.

Create and manage both digital and hardcopy filling systems for all partners.

Deal with bookings by phone, e-mail, letter or face-to-face.

Answer questions about what the hotel offers and the surrounding area.

Deals with complaints or problems.

Copy, file and maintain paper or electronic documents and records.

Enter customer data and send correspondence.

Check visitors in and direct or escort them to specific destinations.

Education

2021 Chartered financial analysis (CFA) - Candidate

2017 Certificate in Procurement, Logistics and Supply Chain Management

University of Makeni, Sierra Leone. - Makeni, Northern Province

2017 Bachelor Degree in Science: Accounting and Finance

University of Makeni, Sierra Leone. - Makeni, Northern Province

REFERENCE

Reference Name: Sahid Alpha Conteh

Position: Director

Organization: Hotel Conteh U, Makeni

Telephone Number: +232********/+232********

Email Address: adk8ld@r.postjobfree.com

Reference Name: Peter Abdulia Koroma

Position: Assistant Manager

Organization: National Social Security and Insurance Trust (NASSIT)

Telephone Number: +232********/+232********

Email Address: adk8ld@r.postjobfree.com

Reference Name: Paul Tommy

Position: Lecturer

Organization: University of Makeni

Telephone Number: +232********

Email Address: adk8ld@r.postjobfree.com

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