Technical Writer Office

Technical Write

SUMMARY

More than * years of technical writing experience, with 5 years supporting federal government clients

Exceptional technical writing skills

Highly motivated professional capable of managing a demanding workload while prioritizing and managing competing priorities

Analytical mindset

Self-starter that can recognize needs and act with little to no guidance

Excellent communication skills

EXPERIENCE

Avantus Federal Dec 2020-Present

Coordinated, facilitated and managed the development of operational directives & doctrine

Researched and gathered technical and background information for inclusion in project

Ensured operational policy and doctrine align and comply with strategic direction

Assisted with proposal development

Clarus Group Dec 2019-March 2020

Provided technical writing guidance and feedback on format and content

Assisted with improvement of electronic healthcare records and healthcare records management

Coordinated with the office/program manager and appointed analyst/specialist to understand what records are created and being maintained in a particular office to ensure any needed record keeping changes are implemented

CGI Federal Aug-Dec 2019

Translated complex technical requirements and business specifications into usable procedural guides

Scribed and distributed meeting minutes including action item requests for technical support groups

Provided day-to-day support in strategic communications

Coordinate review and submission of command input for doctrine publications

Coordinated and developed policy and strategic guidance and aligned with higher authority

Human Solutions Feb-June 2019

Technical Writer

Responsible for content in compliance with the Plain Language Act and feedback from subject matter experts.

Composed clear and concise correspondence involving complex matters in deliverable form for client

Create content for webpages

ASRC July 2017–Feb 2019

Senior Technical Writer

Write and maintain Administrator Guides, User Manuals, Mission Needs Statements (MNS), Concept of Operations (conops), Standard Operating Procedures (SOPs), Strategic Plans, Talking Points, Memos, Owner Manuals, Division Guides, Policy Analytics, and Online Help Guides for multiple, highly technical products

Created visuals and diagrams

Prepared and made presentations to client

Conductied research to supplement available technical content for proposals, white papers, or deliverables

Created and maintained the entirety of the information and documentation architecture

Compiled and disseminated a monthly activity report including task lists, priorities, risk analysis, and milestones

NTT Data Corp

Technical Writer Nov 2016–Feb 2017

Managed service desk knowledge base

Created and developed multi-faceted documentation used by business development, software development, testing, and engineering for fast-paced, in-flight projects that require constant updates

Gathered requirements for documentation by conferring with Subject Matter Experts (SMEs) within a fast-paced environment

Gather edmanuals and documentation updates from project teams, including high-level federal agents, project managers, program managers, and technical consultants

Amdex Corp July-Sep 2016

Technical Writer

Edited Census Bureau operating documents for proper English grammar and style

Assisted in improving and documenting departmental processes and created style guide

Developed macros/automation that saved 30% of editing time

Tradeline Dec 2015–June 2016

Technical Journalism

Wrote/produced articles, and other publications related to science topics

Interviewed SMEs for article background

Oversaw preparation of illustrative materials, selecting drawings, sketches, diagrams and charts

Vocational Concepts July 2013–May 2016

Technical Writer

Wrote reports used to determine Vocational Rehabilitation and Social Security benefits

Summarized various types of records in plain language for efficient review

Interviewed subject matter experts and benefits applicants, occasionally providing advice and counsel to applicants

Responsible for editing reports by other team members

EDUCATION

University of Maryland, College Park

Master’s Degree, Philosophy

Oberlin College, Oberlin, Ohio

Bachelor’s Degree (with Honors), Philosophy and Politics

SKILLS

Highly proficient in MS Office Suite(Word, PowerPoint, Visio, Outlook, Excel, Access), experienced in desktop publishing (Adobe Acrobat, InDesign), enterprise document management (SharePoint), web design (HTML/CSS ), collaboration tools (JIRA/Confluence/MSTeams), help authoring tools (MadCap Flare), and database software/methods (SQL/Python)

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