Resume

Sign in

Manager Engineer

Location:
Pune, Maharashtra, India
Posted:
March 28, 2021

Contact this candidate

Resume:

NEHA BAJPAI

ITIL CHANGE MANAGER

*.* YEAR EXP

Kukreja Heritage, Dhanori

Pune – 411015, Maharashtra, India

CERTIFICATIONS

Project management Professional (PMP)

ITIL V3 Foundation

ITIL V4 Foundation

AWS Certified Cloud Practitioner

IBM what is Data Science

IBM Tools for Data Science

IBM Data Science Methodology

Fundamental of visualization with Tableau

French language Delf A1

C/C++ course from NIIT

CONTACT

PHONE:

+91-995*******

EMAIL:

adk8gy@r.postjobfree.com

TECH SKILLS

Project management

MS-Excel

Powerpoint

Remedy 7.6

Service Now

Tableau

Boxi

Microsoft Teams

Data Science

INUSTRIAL TRAINING

BPL Display & Devices – July 2006

Assembling of television from its different parts

BSNL – July 2006

Assembling of television from its different parts

EDUCATION

Krishna Engineering College

Uttar Pradesh Technical University

2004 - 2008

B. Tech – 70% (Electronics & Communication)

Fatima Convent

Class XII –73% (Major subjects -Physics, Chemistry, Maths)

Class X – 69% (Science)

WORK EXPERIENCE

UBS PUNE – Authorized Officer

Change Manager

JUL 2019 – Present

- Develop and manage a comprehensive OCM strategy and plan, utilizing proven OCM methodologies and related tools

Provided risk analysis on major implementations and "pushed back" when risk levels were exceeded

- Work closely with key business leaders to understand change management implications across multiple business units

- Create monthly scorecard, weekly CAB agenda & minutes, monthly KPI report for breakfixes, offcycles, change related incidents, change approval override

- Collaborate with support and development teams to create and author "Production Readiness" process and documentation like implementation, rollback instructions and post checks

- Ongoing change management including user adoption - in collaboration with Communications and Practice Management (Training)

-Serving as a single POC for organizational change management activities

-Preparing monthly change management ppt slide and presenting to senior management

- Using Microsoft Teams for teamwork, group chats, meetings, video calls, reports.

- Received 'SPOT AWARD' for outstanding performance in 2020

CSC (DXC) Noida – Service Delivery Coordinator

Change Manager

Project – DHL & GREEN CARGO

Apr’ 14 –Sep’ 17

- Reviewing operational changes and patches monthly

-Monitoring complete change life cycle from RFC, testing, approvals, implementation, validation & post checks, closure

-Identifying changes, their impacts, associated risk & desired outcome

-Ensuring that changes are incorporated into appropriate project documents

- Recording decision on proposed changes

- updated weekly dashboard and prepared weekly CAB minutes and monthly reports

- Used Microsoft Teams for business communication & reporting tool.

HCL Noida - Specialist

Change Manager

Project - DOWJONES

Mar’10 – May’ 13

- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

- Support and engage senior leaders for risk mitigation & planning the change

- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

- Monitoring, reviewing the changes in terms of documentation, schedule, resource management

- Consult and coach the Dev teams

-assessing the complete change management process & preparing the reports

- Participating in go-live preparations and post go-live re-inforcement

INFOSYS TECHNOLOGIES – Software Engineer

Mar’09 – Sep’09

- worked as a software engineer and got training about the Mainframes subsystems like MVS, DB2, RACF, Scheduling concepts. Associated with State Street Corporation (US based Bank)

- Setting up calendar in scheduler for jobs. Job Scheduling and monitoring using CA-7

- Handling L-1 level job abends. Working and escalating issues timely to appropriate teams, keeping SLA targets in mind

- Informing the Tape Operations situated at Client site for any error or discrepancy

SKILLS

- Understanding change dynamics

- communication & coordination

- Trouble shooting and Issue Resolution

- Managing multiple tasks



Contact this candidate