Customer Care Manager

CURRICULUM VITAE

PERSONAL DETAILS

Name : David Njoroge Nyambura

Date of Birth : 1990

Nationality : Kenyan

Marital Status : Single

Gender : Male

Religion : Christian

Languages : English, Kiswahili

OBJECTIVE

My objective is to work within a challenging environment that calls for total Dedication, creativity, self-motivated and participating in decision making to Ensure smooth operation.

Skills and Abilities

Honesty, accountability and integrity.

Analytical thinking.

Self-motivated, adaptable and creative.

Ability to blend well in a group and communicate well both at group and personal level.

Good research, Organization skills thrive well in new challenges and my innovative approach to system and improvement along with my desires to learn more plays major role in my ability to quickly adapt to new environment and deliver as required. EDUCATION BACKGROUND

2004-2008: LARI SECONDARY SCHOOL (KENYA CERTIFICATE OF SECONDARY EDUCATION)

1996-2004: KIRENGA PRIMARY SCHOOL (KENYA CERTIFICATE OF PRIMARY EDUCATION.

OTHER CERTIFICATION

Computer Applications.

Class BCE Driving License.

WORK EXPERIENCE

2020- Current: YEMEK DOHA CATERING SERVICES.

Position: General cleaning/ Assistant cleaning supervisor. DUTIES AND RESPONSIBILITIES

Oversee entire cleaning crew, ensuring all cleaning tasks are completed before the end of the night.

Guarantee all tasks are completed effectively and thoroughly with nothing neglected.

Delegate jobs, give instructions and explanations, and answer inquiries about cleaning process.

Create a report for the day manager, including requests and an overview of the night’s cleaning.

Perform closing and locking tasks to ensure the building is secure each night.

Maintain a cleaning success rate of more than 98 percent. 2019 – 2020: SABIKA CONTRACTING AND SERVICES (QATAR) Position: Cleaning supervisor

DUTIES AND RESPONSIBILITIES

Supervised cleaning crew team.

Communicated with corporate clients and crew.

Tracked inventory and submitted orders and maintained company equipment.

Checked on cleaning staff at various sites to ensure compliance with company standards.

Lead all cleaning crews and ensured policies and procedures were followed at all times. 2016-2018: LAKE NAKURU LODGE

Position: Receptionist and Customer care admin.

DUTIES AND RESPONSIBILITIES

Greeting and welcoming guests and providing them with a positive first impression of the organization and directing guests and answering their questions.

Maintaining security and telecommunications systems

Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.

Complying with procedures, rules, and regulations on keeping a safe and clean reception area.

Documenting and communicating various actions, irregularities, and continuing needs

Contributing to the team by accomplishing tasks as needed.

Answering the telephone; taking and relaying messages; providing information to callers

Providing administrative and clerical support as well as Preparing letters and documents.

Receiving and sorting mail and packages.

Scheduling appointments and maintaining appointment calendar.

Coordinating meetings and organizing catering and room bookings. 2014-2016: Hotel Embassy Nairobi

Position: Waiter.

DUTIES AND RESPONSIBILITIES

Escort customers to their tables and ensures they are settled comfortably; offers coffee and other drinks.

Present the menu to customers, answers queries about it, and makes suggestions if necessary.

Inform patrons the restaurant’s daily specials.

Explain the preparation and cooking methods as well as ingredients of various menu items.

Take orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen.

Serve food and beverages promptly

Ensure that customers are enjoying their meals or that they do not have any problem with their food.

Collect the customers’ payments and prepares bills with itemized costs and appropriate taxes.

Prepare and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments, and napkins in every table or counter.

Perform other tasks assigned by supervisor or manager from time to time. Hobbies:

Reading and researching.

Watching games.

Participating in beneficial communal work.

Listening to music.

Creativity works

REFEREES:

To provide upon request.

My contact detail are as follows:

Phone: 77302204

Whatsapp: +254*********

Contact this candidate