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Assistant Customer Service

Birmingham, West Midlands, United Kingdom
March 28, 2021

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Tahirah Brou-Martin

** ******* *****,

Perry Barr, B42 2TU


Personal statement:

I am a motivated and cooperative young individual who is able to work well alone as well as in group situations. Because of my previous experiences, I have learnt that I love the satisfaction that comes from dedicating my time and energy to working hard and actually earning my salary. I am eager to learn a variety of skills in a practical setting, so I will always try my best in every situation, making me a good person to consider for your team.

*I am available to work immediately.*

The Covid-19 pandemic has left me in isolation for most of the year and due to this, I have been out of work, and have hardly had many social interactions for months, so it’s been really hard to get that chance to “un-pause” my life. But with the change in restrictions, I am definitely ready to get back into work whilst I can, so I can reassure that I’ll work to the best of my ability to do a great job regardless of my experience with the job role, from day one.

Key Skills:

Communication skills

Dedicated learner

The ability to take initiative


Optimistic approach

Helpful (I’ll happily lend a hand with duties outside my own once I’ve finished)

A likeable character to both customers and colleagues.

Work Experience:

June – December 2015 Nursery Assistant- Shadowing a key member of staff

-Busy Bees Nursery (volunteer/work experience)

Duties & skills acquired included:

Shadowing a key member of staff, observing their day-to-day work.

Serving food and drinks to both staff and pupils

Assisted with cleaning

Assisted in care

Learning to improve time management and organisation (due to the demanding environment)

Gaining knowledge of health and safety measures within the industry

Improved social skills and the ability to work well with colleagues.

April 2016 - September 2017 Assistant

-Assistant for a fitness instructor at Broutalimpact.

Duties included:

Assisted with customers/clients

Keeping the fitness rooms clean; pack away items, clearing away spillages

Sorting files and paperwork

Taking charge when needed.

June 2018 – March 2020 Waitressing

-Regency Banqueting Suite Hotel

Duties included:

Greet and escort customers to their tables

Prepare tables by setting up linens, silverware and glasses

Take accurate food and drinks orders, using order slips or by memorization

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Carry dirty plates, glasses and silverware to kitchen or bar for cleaning

Follow all relevant health department regulations

Provide excellent customer service to guests to ensure satisfaction


2014 – 2018 Secondary Education - George Dixon Academy:

11 GCSEs, grade 4-7, including Maths (5), English (5) and Triple Science (6)


References are available on request.

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