JERILYN MENSAH

m: 301-***-**** e: adk8bh@r.postjobfree.com

CORE COMPETENCIES

Client Support • Interpersonal Communications • Time Management • Front-End Development Hardware Configurations • Operating System Installation • Technical Troubleshooting TCP/IP Communications • Windows and Linux Filesystems Navigation • Directory Services Infrastructure Server Management • User Training & Support • Preventative Maintenance Documentation & Reporting • Microsoft Office 365 • Deployment and Administration Adobe Creative Cloud • UI/UX, Typography

Languages: HTML5/CSS3 • JavaScript • Java • Twitter Bootstrap 3 • React.js • Node.js Software: Amazon AWS • Spring MVC • GitHub • API Maven • SpringBoot • REST PROFESSIONAL EXPERIENCE

Customer Service Representative, Planet Fitness, Rockville, MD Aug 2018 – Present

● Enroll new members remotely or in person and assist members by providing tours of the location, and membership information about benefits and cost

● Prepare membership contracts; successfully signing up an average of 3 new members per shift

● Respond to customer complaints with understanding and patience and promptly resolve issues resulting in maintenance of customer satisfaction in alignment with company expectations

● Achieve sales quota of $20 per shift through advertisement of products and upselling during transactions

● Count and balance registers at the open and close of each shift ensuring accuracy for budget, allowing incoming shift to complete transitions quickly

● Monitor product inventory levels and report low stock or missing items to management Events Specialist, Advantage Solutions, Gaithersburg, MD Jul 2018 – Sept 2018

● Set up product demonstrations to educate consumers through accurate explanation and provision of sample products

● Presented discounts and sales for products to consumers and increased in-store sales of products

● Connected with customers one-on-one to ask questions in order to receive feedback on products, communicated results and implemented improvements in future demonstrations Digital Marketing Coordinator, Etnika Foundation, Gaithersburg, MD Dec 2015 – Jul 2016

● Conducted research for cultural events from international countries (artwork, events, gastronomy, dance, celebrations of holidays) and summarized each category to inform readers of select countries

● Created and provided content for Etnika Magazine in print and web using Search Engine Optimization

(SEO) to increase online visibility with keywords; added content on multiple social media platforms and targeted specific followers and subscribers for Etnika

● Implemented the use of Google Tools and Hootsuite to increase user visits, clicks, followers and boost membership accounts

Voter Operations Judge, Montgomery County Board of Elections, Gaithersburg, MD Nov 2010 – Jun 2018

● Surveyed and logged inventory of all supplies and equipment for Montgomery County Board of Elections to successfully start and end voting event

● Checked in voters by name, address, date of birth and political party with the use of electronic poll book

● Analyzed and constructed voter report within a 4-hour interval from the start of voting at 7am until the end of voting at 8pm

EDUCATION/CERTIFICATION

Associate of Arts, Business Management • Expected Completion 2021 Foundry College

Google IT Support Professional Certificate • 2019

● Skill development experience includes:

o Technical support: installing & configuring computer hardware, software, and networks o Computer networking: Standard Protocols for TCP/IP and network services (e.g., DNS) o Systems administration: server management and user & information management o IT security: evaluating potential risks and utilizing encryption algorithms and techniques o Office 365 Administration: deployment, troubleshooting, security and compliance Codecademy, Virtual Online Training, Intensive Pro • 2018

● 10-week intensive course teaching Front-End Web Development and how to build web applications

● Skill development experience includes:

o HTML, CSS and JavaScript to provide a solution to real world problems o Used API to create clones of Yelp and Spotify

Montgomery College Information Technology Institute • 2017

● Attended America’s Promise Grant Program for 1 week mini-bootcamp (August 2017) and attended 8-week bootcamp (October 2017) program to create web applications

● Skill development experience includes:

o Appling Core Java programming language to utilize in finding solutions to real world problems o Utilized IntelliJ IDE software program to develop 50 full functioning web applications to simulate real world interaction to customers

o Created applications with SQL databases to save client entries, included login security to store and protect client entries in accounts

o Applied Web Design features to applications in respect to user interface, user experience, hierarchy and typography, according to W3Schools standards

Associate of Applied Sciences, Graphic Design • 2015

● Montgomery College

Contact this candidate