Test Center Administrater

Location:

Posted:

March 29, 2021

BETCY JACOB

EDUCATION

Adelphi University, College of Nursing and Public Health Garden City, NY

Master of Science, Healthcare Informatics, August 2020 GPA: 4.0

York College of City University of New York, Jamaica, NY

Bachelor of Arts, Biology, December 2017

PROFESSIONAL EXPERIENCE

Prometric Testing Center Westbury, NY

Test Center Administrator October 2018 – present

Manage 300+ professional licensing examinations (US medical licensing, CPA, GRE) per week, focusing on technical accuracy

Ensure the server is running and run demo tests daily to confirm all 39 workstations are in working condition

Enter pertinent data and capture images of the candidates, following client practices

Provide candidates with appropriate information related to tests and regulations, and ensure coworkers are following the requirements set by clients

Proctor examinations to ensure there are no security breaches

Resolve software issues such as audio issues, proxy caching issues, and collaborate with IT Helpdesk to resolve system errors

Serve as a resource for other staff and provide assistance in training new staff upon Supervisor's request

Ensure that workflow is conducted as per schedule and create Close of Business forecast in Excel

Adelphi University Garden City, NY

Internship/Practicum: Health Informatics March – May 2020

Worked with open-source electronic health records such as OpenEMR and MySQL for 150 hours.

Created patient charts and troubleshooting guide for the EHR systems. Used SQL to build queries and obtain quick solutions

Prepared comparative paper and presentation on the EHR products

RESEARCH EXPERIENCE

Adelphi University Garden City, NY

Master's Thesis "User-Centered Methodology in Healthcare" Summer 2020

Conducted research on how user-centered approach is used in developing and implementing information systems in healthcare

Collected secondary and tertiary information on how to utilize user-centered design in healthcare

Utilized the project management life cycle and system development life cycle in order to develop a project plan

VOLUNTEER EXPERIENCE

Parker Jewish Institute Health Care and Rehabilitation Queens, NY

Volunteer February – May 2018

Transferred patients to the physical therapy gym and back to their rooms

Assisted the physical therapist in helping the patient’s exercise and learned different exercises and strength training techniques

Hillside Internal Medicine and Geriatrics New Hyde Park, NY

Volunteer June – August 2012

Performed data entry, customer support, clerical/administrative duties, and scheduled patient appointments

SKILLS

SQL Server, PHP, IBM SPSS, Microsoft Office (Excel, Word, PowerPoint, Access), Google Suite, Windows, Linux

Familiar with HL7, Knowledge of SDLC