PMP and ITIL certified

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Michael Villarreal Round Rock, Texas

*********@*****.*** § 512-***-****

www.linkedin.com/in/imichaelv/

Technology Operations Leader

Extensive knowledge and success navigating complex IT operations/projects and building talented teams Dynamic, highly technical, hands-on Technology Operations Leader with a wealth of experience guiding technology projects, strengthening IT operations, solving the toughest problems, and assembling/leading teams of IT professionals. Encourage cross-functional collaboration across departments to drive productivity, slash costs, and maximize profitability. Directly align the organization’s goals and objectives with project deliverables and timelines. Support the growth of the team through interactive training and mentorship opportunities. Highlights of Expertise

• Strategic IT Operations Planning

• Technical Project Management

• Hardware & Software Installation/Upgrade

• Enterprise Application Platforms

• Budget Forecasting & Administration

• Network & Resource Management

• Continuous Process Improvement

• Advanced Problem-Solving

• Client Relationship Management

• Team Leadership, Mentorship, & Training

Career Experience

Accelore Solutions (DHL Service Partner) – Austin, Texas Process and Compliance Manager (2020 to present)

With a keen eye towards efficiencies and scalability, I am reviewing the current processes and practices to identify deficiencies and improve overall performance and outcomes. Servicing a single customer, DHL Express in Austin, as they prepare for peak season in November and December. Currently processing 13,000 stops per week and looking for greater efficiencies and compliance. Compliance Manager

• Develop and implement company policies and regulations.

• Oversee all business operations relating to compliance, including policies, investments, and procedures.

• Design, and monitor control systems to deal with violations of legal rules and internal policies.

• Regularly assess the efficiency of control systems and recommend practical improvements.

• Review and evaluate company procedures and reports to identify hidden risks or joint issues.

• Coordinate with different department managers to review all departmental compliance policies.

• Perform periodic audits on company procedures and processes.

• Lead employee training sessions on legal and compliance issues.

• Supervise compliance officers and team.

Process Manager

• Identify business process challenges by analyzing process data and metrics.

• Facilitate teams to critically review current processes for effectiveness, quality, and simplification.

• Develop and implement process solutions to improve operational efficiency.

• Develop process workflow and design in compliance with regulatory requirements.

• Provide training programs on new processes as needed. Michael Villarreal Page 2

• Monitor and measure post-process implementation benefits to ensure product quality, efficiency, and improvement.

• Identify risks and issues in business processes and systems.

• Identify, and analyze business processes to be improved.

• Lead a team that will be responsible for process assessments, and process design and redesign.

• Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.

• Prepare business process reports for management and customers.

• Maintain and update all the process related statements for reference purposes.

• Develop in-depth knowledge of the organization's business lines and products.

• Assist in promoting the implementation of best practices.

• Recommend innovative business and technical solutions to improve operational effectiveness. ClearDATA Networks – Austin, Texas

SENIOR MANAGER – IT & PROCUREMENT (2018 to 2020)

Serve in a hybrid leadership role to focus on internal stakeholders in procurement and IT. Orchestrate the installation, maintenance, troubleshooting, and support of a robust/compliant cloud service for healthcare.

• Designed and launched proactive strategic operational plans that outlined project/daily operations plans and budgetary needs. Eliminated unnecessary budgetary spending through financial controls.

• Assertively negotiated vendor/IT Consultant contracts for services provided to the organization. Obtained top quality products/services at the lowest price from high-performing vendors.

• Sustained an efficient and stable technology infrastructure for the company. Advocated for preventive maintenance, which improved connectivity, uptime, and reduced costs significantly. Blue Apron – Austin, Texas

IS MANAGER (2017)

Strategically led all aspects of information systems in the newly formed customer experience and support facility. Founding member and key IT leader that supported all aspects of IT infrastructure/development.

• Orchestrated the installation, troubleshooting, maintenance, and updating for Blue Apron’s growing fleet of hardware/software. Customized applications to meet and exceed business needs.

• Constantly re-evaluated the size, stability, and connectivity points of the network. Quickly adapted to growth and changes within the business structure.

Business Ink (now CSG) – Austin, Texas

IT MANAGER (2016 to 2017)

Organized and executed all IT functions and operations for the organization. Directly oversaw and led a talented team of helpdesk professionals and Network Engineers.

• Routinely analyzed and uncovered the business needs of the user community and clients. Recommended technical solutions that improved overall productivity, efficiency, and output.

• Maintained and safeguarded the company’s data, network access, and backup systems. Drastically improved connectivity, speed, and efficiency.

Spredfast (now Kronos) – Austin, Texas

IT MANAGER (2014 to 2015)

Served as the company’s first-ever IT Manager that supported the forward progress and growth of startup operations to a mid-size company with 500+ employees in less than two years. Michael Villarreal Page 3

• Efficiently consolidated IT services during merger and acquisition proceedings. Grew IT infrastructure and operations into offices in New York, San Francisco, London, and Sydney.

• Established IT services as vital internal business partner and achieved measurable improvement in customer service and performance.

Management Applications Inc. – Austin, Texas

OPERATIONS MANAGER/PROJECT MANAGER (1998 to 2014)

Collaboratively led teams of technical professionals through several projects. Aimed to optimize schedules, reduce controlled expenses, and diversify product offerings based on industry trends and customer feedback.

• Wyoming Equality Network (WEN): enhanced network functionality, device monitoring/management, and application monitoring/management within the organization’s helpdesk system.

• 3M Wireless Guest Access: executed all network management and monitoring functions for equipment and infrastructure. Reduced the response time and improved overall solution quality.

• Wyoming Network for Telehealth (WyNETTE): installed, troubleshot, and upgraded devices under WyNETTE’s WAN infrastructure. Boosted network connectivity and overall speed.

• Commission on State Emergency Communications (CSEC) 911 ALI Network: oversaw the implementation of a 700-node Frame Relay Network for CSEC for optimized productivity.

• Texas Workers’ Compensation Committee (TWCC) Infrastructure Upgrade: successfully refreshed and improved the speed of the state’s LAN, WAN, NMS, helpdesk, and desktop systems. Additional Professional Experience

National Bancshares Corp. of Texas LAN/WAN Administrator (1997 - 1998) City of Austin – Police Department Network/Systems Administrator C (1997) BryanLGH Medical Center Network Specialist (1994 – 1997) HealthCare Communications (now MacPractice) Data/Network Specialist (1993 - 1994) Healthcare Financial Resources Programmer/Network Administrator (1991 - 1993) Chaminot, Inc. Computer Network Administrator (1986 - 1991) Education & Credentials

The University of Texas – Austin, Texas

MECHANICAL ENGINEERING

Austin Community College – Austin, Texas

COMPUTER SCIENCE

Professional Development: ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice; Project Management Professional (PMP) – Project Management Institute (PMI); CCT (Certified Casper Technician) – JAMF Software Technical Proficiencies: Cloud: AWS, GCP, AZURE, O365, GSUITE; Hypervisor: VMWARE, HYPER-V; Networking: CISCO/MERAKI, ENTERASYS/EXTREME NETWORKS, HP/3COM, DELL, ARUBA, JUNIPER, AEROHIVE; Content Filter: CISCO IRONPORT, SONICWALL, OPENDNS, LIGHTSPEED SYSTEMS, IBOSS; Applications: MICROSOFT SQL, MICROSOFT EXCHANGE, MICROSOFT SHAREPOINT; NMS: SOLARWINDS, INTERMAPPER, SPICEWORKS, ZENOSS; VoIP: CISCO CALL MANAGER; Server OS: ACTIVE DIRECTORY, MICROSOFT SERVER, NETWARE, IBM OS2, REDHAT, UBUNTU; Security: CISCO ASA, CISCO PIX, CISCO IOS- FIREWALL, CISCO MARS, PALO ALTO, DELL SONICWALL, CHECK POINT FIREWALL-1, JUNIPER NETSCREEN, MERAKI MX FIREWALLS; Internet Load Balancing: PEPLINK BALANCE, ECESSA POWERLINK; Other Technologies: CISCO WAAS, CISCO NAC; SaaS: Various Applications

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