IT Assistabt, Service Engineer (Computer Hardware,Software,Network, Dr
Resume:
Joshua Marie P. Gerongco
Proper I, San Vicente Liloan Cebu 6002,
******************@*****.***
https://www.linkedin.com/in/joshua-marie-gerongco-797671196
PERSONAL INFORMATION:
Age: 22
Nationality: Filipino
Religion: Catholic
Gender: Male
Birth date: October 16,1998
Place of Birth: Cebu City
OBJECTIVE:
To be able to learn and enhance my knowledge in properly handling practical situations. My abilities and capabilities will be my best asset in accomplishing various tasks in developing skills that fits my course in this specific type of field. I’m willing to encounter and experience challenging situations for me to become a productive individual.
EXPERIENCE:
IT Associate OCTOBER 28,2019 – JANUARY 28,2020
bai Hotel Cebu
Take calls from IP telephone/Service Cellphone/ even Phonetic Radio and also reply on Group Chat about their concerns interms in hardware, software and network connectivity in specially with the guest.
Night shift routine is to Edit and Upload Events, Promos, Birthdays, VIP, Announcements to Cayin System prior on the day also off IP TV display on front desk, function rooms,restaurant every night shift.
Taking calls from back office interms on Network connectivity/Computer function/Application use/ Printer (connectivity/ low Ink cartridge, paper jam/IPPhone)
Trouble shoot hardware/software/network/drivers
Set up printer/modem/ switch
Configure IP telephone, AP, and IPTV
Assigning vlan on base on its function per vlan for (internet office access only, IPTV, and IP telephone.)
Upload buttons to Universal Desktop correspond with the Department Request via email by Cost control.
Make exclusive Wifi access on designated function room as per request on banquet event department.
Cabling and crimping network cable
Print wifi voucher
Monitor Wifi on Xpossible
Monitor Bandwidth on Peplink
Monitor Avaya System
Sending screenshots on system monitoring (Xpossible/Peplink/AvayaSystem/SaltoLockset/) to Group chat
PC INVENTORY
Preventive maintenance in room where DATA CABINET is in place (cleaning Switch with vacuum)
Create daily report task and make endorsements to another shift for undone work
SERVICE ENGINEER OCTOBER 16,2020 – PRESENT
SMITS The IT Company of San Miguel Corporation
Taking Calls from IP Telephone from back offices staff with their concerns about (Hardware/Software/Printer/Network Connectivity/Drivers)
Trouble shoot hardware/software/network/drivers
Assemble/Disassemble Computer
Format/Reformat OS (7,8,10) Laptop/Desktop and Install Standard Software of the company with license
Back up files of Bad sector HDD
Preventive maintenance on System Unit/ Switch/
Install and Configure Printer
Install and configure SAP and assigning IP server for users access
Install and configure IBM Notes
Connect on Network Printer
Set up/Install/ Configure network printer
Cabling and crimping network cable
Yearly PC Inventory
Trouble shoot network switch with media converter set up/
Change Media Converter if there’s no light
Proxy server Lan Set up
Configure and set up outlook mail
EDUCATIONAL:
PRIMARY: SIMEON AYUDA ELEMENTARY SCHOOL
(School Year: 2010-2011) GRADUATED
SECONDARY: ARCELO MEMORIAL NATIONAL HIGHSCHOOL
(School Year: 2014-2015) GRADUATED
COLLEGE: CEBU TECHNOLOGICAL UNIVERSITY MAIN CAMPUS
(School Year: 2018- 2019) GRADUATED
COURSE: BSIT MAJOR IN COMPUTER TECHNOLOGY
SPECIFIC SKILLS:
Microsoft Office (2007,2010,2013,2016,2019,0365)
Computer hardware
Software
Networking
Format/Reformat (Windows 7,8,10)
Other Skills:
I am fluent in writing and communicating both English and Filipino
I am a multitasker I can complete multiple tasks in an efficient manner
I am an optimist in which I always hope for the better and a positive thinker
Lastly, I am an individual with perseverance and determination willing to give in my best in any work that I will be doing in the near future
CHARACTER REFERENCE:
Darwin Sumayang Alvin Alberastine
IT Associate IT Associate
baihotel Cebu baihotel Cebu
Johnrey Alcala
SERVICE ENGINEER
SMITS THE IT Company of San Miguel Corporation
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