Profile Summary

A result-oriented professional with over 12 years of experience in Aviation industry Proven capability to manage multiple assignments professionally under extreme pressure while meeting tight deadline schedules

Skilled in providing a delightful shopping experience to customer, capturing Customer Feedback and cross-sell products Experience in client servicing, process operations and experience of implementing procedures & service standards for business excellence

Steered efforts in providing assistance during emergencies, reassuring passengers to opening doors and inflating emergency slides for evacuation

Managed smooth cabin service and food handling in the galley with hygiene and safety procedures in both first & business class Supervised the activity of flight attendants and ensured a secure and comfortable environment for passengers Proactive in assessing the learning and development needs and effectively aligning programs/interventions with business objectives; experience in developing training manuals and learning modules Familiar with conditions of carriage, international civil aviation safety and security procedures; knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations Academic Details

BA (Hons.) in English from St. Xavier’s College, Calcutta University in 2005 12th from Assembly of God Church School,Kolkata in 2002 Core Competencies

Soft Skills

TRISHNA ADDY

Customer-focused professional motivated to maintain customer satisfaction and contributed to company success; targeting challenging assignments with an organization of high repute

adk86h@r.postjobfree.com +91-989*******

Team Player

Innovator

Collaborator

Problem

Solver

Analytical

Communicator

Customer

Delight

Customer

Relationship

Management

Flight

Catering

Cross-functional

Collaboration

Training &

Development

Operation

Assistant

People

Management

Customer

Retention

Career Timeline

Organizational Experience

Jan’ 21 – present Franwork, Franchise India as General Manager Business Development & Client Servicing Key Result Areas:

Generating high quality business leads for the Company across various industries by identifying good brands pan India Aligning important business meets with the stakeholders Finalise Corporate Alliances for Franchise Expansion New client acquisition through Corporate tie ups and Business Development from new and existing clients, followed by client meetings

Renewing old clients and negotiating the best deals on mutual agreement keeping the best interests in mind Handling brand, Communicating and Coordinating with the marketing teams for activating brands through various channels

Following up consistently for closure of deals and signing of agreements Arranging meetings in accordance with legal team members for Clarifying legal clauses and close loopholes succesfully Meeting and achieving weekly and monthly targets

Facilitated closure of deals with strong negotiating skills in B2B Provided presentations as and when required to the stakeholders Strong business acumen with work ethics and strong punctuality and professionalism Nov’19-Jan’20 Lemill Pvt. (I) Ltd. as Sales & Stylist Advisor Key Result Areas:

Ensured:

o customer service as per the brands standards

o the visual merchandising and replenishment of stock to be done on the sales floor as per standards Maintained Stock Room and assisted customers in Fitting Room Dealt with HNI clients and followed up sales over calls for business development Developed plans and provided fashion consultancy to the customer by suggesting and providing information in order to maximize sales for the store

Kept customers happy and making the store a fun, friendly place to shop Coordinated and helped Customers in classification of outfits as per the event/occasion Generated review daily sales report and submitted daily reposted of sales Contacted customers for providing them details regarding promotions and sales Kept track of walk in customers in store and maintained a customer sheet with all information including billing, their contact details and so on

Responded customers’ queries about specific products/services and conducted price and feature comparisons to facilitate purchasing

Dec'08-Dec'18 Lufthansa

German Airlines, Delhi as

Senior Indian Flight Attendant

Aug'06–Sep'08 Jet Airways Pvt.

Ltd., Kolkata as Flight Attendant

Maintained stock replenishment, Visual Merchandising, Hygiene Standards and healthy work environment so that team could achieve their sales target

Dec'08-Dec'18 Lufthansa German Airlines, Delhi as Senior Indian Flight Attendant Key Result Areas:

Managed business & first class passengers including Foreigners, VIPs, Politicians, Industrialists & Business Leaders Utilized available resources by planning duty allocation for customer service agents Provided on the job training and training of new recruits on highly specific processes Worked as a member of the PR team for brand and image building campaigns Ensured passengers disembark safely and all ground support activities are managed smoothly Assisted the Inflight Manager to complete mandatory paperwork which includes a written flight report recording unusual incidents, customs and migration documentation and accounts of duty free sales Dispatched the food as per the menu for the flight and adhered to brand standards along with on time delivery of the food to the airline flight

Aug'06–Sep'08 Jet Airways Pvt. Ltd., Kolkata as Flight Attendant Key Result Areas:

Adhered to safety and security of passengers and colleagues at all times Performed safety related duties and provided first aid if an emergency arises Maintained calm while dealing with stressful and unexpected situations Provided special assistance to passengers with special needs and parents with small children Promptly answered service requests and offered alternate solutions in case the customer’s first choice is unavailable Ensured a comfortable flight for all the passengers; provided constant support to passengers during flights Personal Details

Date of Birth: 11th March 1984

Languages Known: English, Hindi, Bengali & Oriya

Address: 14/1 Kalkaji, 2nd floor Delhi -110019

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