V I C T O R I A A

V A N B R O C K L I N

409-***-****

adk85l@r.postjobfree.com

**** ****** ***** **,

Kountze, Tx 77625

PROFESSIONAL SUMMARY

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Patient-focused and compassionate Medical Assistant with 14 years of experience in handling patients, administering medication, reviewing confidential reports, preparing exam rooms, taking vital signs, and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families, and staff members.

SKILLS

Medical procedures Vital sign monitoring

Clinical applications Patient relations

Electronic medical records Patient scheduling

Clinical operations Documentation and recordkeeping Medical terminology Inventory management

Medical terminologies Medical records confidentiality HIPAA compliance Sterilize instruments

Prepare treatment rooms

EXPERIENCE

Medical Assistant, Southeast Texas Surgical Associates, Aug 2006 - Current, Beaumont, Tx Cleaned, prepared, and maintained examinations rooms and treatment areas. Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.

Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.

Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.

Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.

Organized, reviewed, and forwarded incoming test results to the physicians. Decreased waste of supplies by implementing inventory management checklists. Communicated with patients and families proactively to gather information on patient's condition.

Interviewed patients to obtain medical information and document vital signs. VV

Oct 2006

Prepared specimens for outside lab testing, as ordered by the physicians Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR). Receptionist, Beaumont West Animal Care, Sep 2002 - Aug 2006, Beaumont, Tx Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Answered telephone calls to provide information, take messages and set up appointments.

Retail Department Manager, Target, Sep 1990 - Aug 2000, Beaumont, Texas Coordinated smooth department receiving, inventory storage, and product management.

Resolved escalated issues with positive approach, persuasive communication skills, and effective conflict management strategies.

Championed customer service standards to consistently meet targets. Taught employees to provide prompt and courteous service and how to handle many situations without input.

Stocked, rotated, and marked product to maintain displays and promote sales. Delegated assignments based on the employees' knowledge and abilities. Kept store safe by identifying and removing safety hazards such as spills and blocked exits.

Attended managers' meetings to report on inventory and sales for parts department. Examined merchandise to ensure correct prices and displays. Assigned work schedules to staff and trained employees in product knowledge. Provided customer service by greeting and assisting customers and responding to inquiries and complaints.

EDUCATION

Registered Medical Assistant, Medical Assistant

Texas Careers - Beaumont, Tx

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