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Resume:
Driventoexceedgoalsandbuildgoodworkingrelationship.Deliverspositiveexperiences
thruhigh-qualitywork.
Dedicatedtobepartofagrowingteamwhowilprovideproductiveandefficientproblemsolvingandteamwork. Exceptionalcommunicationskils CriticalThinkingandFlexibility People-oriented Greatlisteningskils
MSWindowsproficient
AccountExecutiveforB2B
Workinghandinhandwithclientsinhelpingtomaintainorextendexistingaccounts.
Responsibleformanagingeachclientsaccountandproactivelyreachingouttoensureclient satisfaction/retentionwhilecontinuouslyhuntingandclosingnewbusiness.Managetheentire salescyclefromfindingaclienttosecuringadeals
Summary
Skills
TelusInternational(January2020-)
KARENANTONIO
******************@*****.***
FortBonifacio,TaguigCity
RegisteredPsychometrician2018
WorkHistory
CustomerServiceRepresentativeforPaymentplatform
Maintainedsecuritytoclientsinsuranceaccountbygivingcertaintythatanyinformationare onlygiventopolicyowners
Deliversqualityserviceasafinancialconsultantbyansweringcustomers’queriesabouttheir financialaccount
Assistwithclientqueriesinregardstotheirpolicyandhelpingoutmakinganychangesonthe account
Keptrecordsofclientsinteractionsincludingtransactions,inquiriesandcomplaints
Buildingrapportbymakingclientfeelcomfortableandbuildingtrustwithin
Acceptsbankpaymentsforclient'spremiumandprovidesaccuratevaluesoftheiraccount
Holdeveryclientatutmostimportanceandprioritybytakingnecessarystepwiththeirneeds
Maintainprofessionalismataltimeswhileinteractingwiththecustomersandgivingbest customerserviceexperienceattheendofeverycal
CustomerServiceRepresentativeforAmericanInsuranceCompany
Deliversqualityserviceasafinancialconsultantbyansweringcustomers’queriesabout theirfinancialaccount
Identifyingandassessingcustomers’needstoachievesatisfaction
Actasaliaison,provideproduct/servicesinformationandresolveanyemerging problemsthatourcustomeraccounts mightfacewithaccuracyandefficiency
Buildsustainablerelationshipsandtrustwithcustomeraccountsthroughopenand interactivecommunication
Provideaccurate,validandcompleteinformationbyusingtherightmethods/tools
Handlecustomercomplaints,provideappropriatesolutionsandalternativeswithinthe timelimits;folowuptoensureresolutionKeeprecordsofcustomerinteractions, processcustomeraccountsandfiledocuments
Folowcommunicationprocedures,guidelinesandpolicies
Taketheextramiletoengagecustomers
SykesAsia-Ayala,MakatiCity(April2019-January
2020)
AloricaBPO–MakatiCity(September2017-May2018
BachelorofScienceinPsychology–ColegeGraduate(2017) Courseworkincludes:Speech&Communication,Sociology&PsychologyandGeneralPsychology
PsychometricianBoardPasser2018
StudyingMastersinIndustrialandOrganizationalPsychology Iherebycertifythattheaboveinformationsaretrueandcorrecttothebestofmyknowledge.Ihereby affixmysignature.
WesternMindanaoStateUniversity
PolytechnicUniversityofthePhilippines
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