ARUN

PANICKER

RESUME

Highly motivated individual

with 15 + years of hands on

experience in Accommodation

Operations, Food & Beverage

and Business Development

within the Hotel Industry in

the Middle East, Europe &

India.

Was residing operations-in-

charge at Mercure Grand Jebel

Hafeet, Al Ain, UAE.

An individual with a high level

of commitment, self-

discipline, inter personal skills

and a keen eye for detail and

ability to handle crisis

situations.

February, 2021

ACADEMIC PROFILE

December 2007

MSc International Tourism Management

The Robert Gordon University, Aberdeen, UK

- Research on Kerala Tourism.

December 1997– May 1999

Diploma in Hotel Management with Honours in computing Trade Wings Institute, Chennai, India

- One year Vocational Training in Park Sheraton Hotels & Towers, Chennai CERTIFICATION/TRAINING

• Trained & worked in Micros Opera

• Crash course on - Room Sales, Excel in Customer Care, Visitor Awareness & Safety (Hospitality Training UK)

• Programme on - Effective Communication, Marketing Management & Introduction to Tourism

(Trade Wings Institute, Chennai, India)

• Certification in Qualified FIRST AIDER

WORK PROFILE

September 2018 – Present

Setting up operations for Family Own Business, Penang, Malaysia Business activities:

• Supermarket

• Catering Services

April 2013 – July 2018

Mercure Grand Jebel Hafeet, Accor Hotels, Al Ain, UAE. Position: Front Office Manager

• Day to day operations of 124 Rooms & Suites

• Managing the entire Front Office Operations, handled overall operations and maintained office productivity and profitability

• Managing Guest Relations & Online Reputation Management (GSS & ORM)

• Managing the entire reservations, revenue management, booking engines & OLTAs

• Ensured total guest satisfaction through high level of customer service

• Display and encourage team spirit

• Check and update corporate and promotional rates on a regular basis

• Generation of reports (Hotel Comparison, Market Fair Share Analysis, Market Segmentation etc.)

• Managing the Recreation department

• Managing Food & Beverage/House Keeping Operations in the absence of respective managers.

• Assisting with Banquets' sales and operations

• Conducted and performed interviews, training, counselling, scheduling and evaluating of staff and front office personnel KEY SKILLS

Front office management

Revenue management

Sales generation

Team leader

Guest relations

F&B management

Training FO personnel

PERSONAL PROFILE

Born on the 3rd of June, 1979.

Married, have a baby girl.

New places and cultures

excite me. A born foodie with

a passion to experiment in the

kitchen. An avid movie buff.

CONTACT

Mobile Phone:

+971-**-*******

e-mail:

adk7zo@r.postjobfree.com

Residence:

321, Al Raffa Residence,

Al Raffa Area,

Bur Dubai,

Dubai. UAE.

July 2010 – January 2013

Avari Hotels International, Dubai, UAE.

Position: Duty / Night Manager

• Day to day operations of 188 Rooms & Suites

• Handling the Food & Beverage Operations in the night

• Handling & solving issues pertaining to all Night Club Operations

• Generate revenue by room sales

• Managing & preparation of rosters

• Monitoring and follow up of aged debts

• Representing & managing the Front Office in the absence of the Front Office Manager

May 2006 – April 2010

Skene House Hotel Suites, Scotland, UK

Position: Executive – Accommodation Operations

• Day to day operations of 179 Suites

• Managing breakfast room operations

• Assist all administration activities related to incoming, current and previous reservations

• Ensure that all communication channels are well maintained between reception and other departments

• Allocate BACS (Banker’s Automated Clearing Services) and cheques for Sales Ledger payments

• Liaise with Property Services to ensure that essential maintenance and refurbishment is completed

• Open and close all booking engines with rates and availability

• Check and update corporate and promotional rates on a regular basis

• Meeting and greeting guests and dealing with any complaints

• Generate revenue reports

Achievements:

• Recognised by the Chairman for delivering excellent customer service and team work

• Nominated by colleagues for the “excellence in team work” award January 2003 – December 2004

Lotus 8 A’Part Hotels, Cochin, Kerala, India.

Position: Front Office Manager

• Maintaining proper cash control to guest service standards on a day-to-day basis

• Attend to Guests’ enquiries, requests, complaints and compliments

• Monitor departmental costs to ensure performance against budget

• Ensure proper training and standard procedures are in place

• Supervise Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue

• Managing the Food & Beverage Operations in F&B Manager’s absence June 1999 – December 2004

Hotel River Retreat, Thrissur, Kerala, India

June 1999 – Oct 2000 – Front Office Assistant

Nov 2000 – Oct 2001 – Senior Front Office Executive Nov 2001- Dec 2002 - Front Office Manager

• Developing and selling attractive holiday & corporate packages and seasonal events

• Room revenue generation and managing night audits

• Effective coordination with Food & Beverage, House Keeping and Engineering department

• Monitoring of reservations and allocations

References

Mr. Hani Al Khouly

General Manager

Novotel Jazan KSA

E-mail: adk7zo@r.postjobfree.com

Mob: +971-**-***-****

Mr. Sushanth Nambiar

Hotel Manager

Mercure Sohor Oman

E-mail: adk7zo@r.postjobfree.com

Mobile: +968-********

Mr. Sathish Bhaskaran

Projects Director

Food Fund International

Al Saba Tower 2, Jumeirah Lake Towers,

Dubai, UAE

E-mail: adk7zo@r.postjobfree.com

Mob: +971-**-***-****

Contact this candidate