Front Office Manager
Resume:
ARUN
PANICKER
RESUME
Highly motivated individual
with 15 + years of hands on
experience in Accommodation
Operations, Food & Beverage
and Business Development
within the Hotel Industry in
the Middle East, Europe &
India.
Was residing operations-in-
charge at Mercure Grand Jebel
Hafeet, Al Ain, UAE.
An individual with a high level
of commitment, self-
discipline, inter personal skills
and a keen eye for detail and
ability to handle crisis
situations.
February, 2021
ACADEMIC PROFILE
December 2007
MSc International Tourism Management
The Robert Gordon University, Aberdeen, UK
- Research on Kerala Tourism.
December 1997– May 1999
Diploma in Hotel Management with Honours in computing Trade Wings Institute, Chennai, India
- One year Vocational Training in Park Sheraton Hotels & Towers, Chennai CERTIFICATION/TRAINING
• Trained & worked in Micros Opera
• Crash course on - Room Sales, Excel in Customer Care, Visitor Awareness & Safety (Hospitality Training UK)
• Programme on - Effective Communication, Marketing Management & Introduction to Tourism
(Trade Wings Institute, Chennai, India)
• Certification in Qualified FIRST AIDER
WORK PROFILE
September 2018 – Present
Setting up operations for Family Own Business, Penang, Malaysia Business activities:
• Supermarket
• Catering Services
April 2013 – July 2018
Mercure Grand Jebel Hafeet, Accor Hotels, Al Ain, UAE. Position: Front Office Manager
• Day to day operations of 124 Rooms & Suites
• Managing the entire Front Office Operations, handled overall operations and maintained office productivity and profitability
• Managing Guest Relations & Online Reputation Management (GSS & ORM)
• Managing the entire reservations, revenue management, booking engines & OLTAs
• Ensured total guest satisfaction through high level of customer service
• Display and encourage team spirit
• Check and update corporate and promotional rates on a regular basis
• Generation of reports (Hotel Comparison, Market Fair Share Analysis, Market Segmentation etc.)
• Managing the Recreation department
• Managing Food & Beverage/House Keeping Operations in the absence of respective managers.
• Assisting with Banquets' sales and operations
• Conducted and performed interviews, training, counselling, scheduling and evaluating of staff and front office personnel KEY SKILLS
Front office management
Revenue management
Sales generation
Team leader
Guest relations
F&B management
Training FO personnel
PERSONAL PROFILE
Born on the 3rd of June, 1979.
Married, have a baby girl.
New places and cultures
excite me. A born foodie with
a passion to experiment in the
kitchen. An avid movie buff.
CONTACT
Mobile Phone:
e-mail:
****************@*****.***
Residence:
321, Al Raffa Residence,
Al Raffa Area,
Bur Dubai,
Dubai. UAE.
July 2010 – January 2013
Avari Hotels International, Dubai, UAE.
Position: Duty / Night Manager
• Day to day operations of 188 Rooms & Suites
• Handling the Food & Beverage Operations in the night
• Handling & solving issues pertaining to all Night Club Operations
• Generate revenue by room sales
• Managing & preparation of rosters
• Monitoring and follow up of aged debts
• Representing & managing the Front Office in the absence of the Front Office Manager
May 2006 – April 2010
Skene House Hotel Suites, Scotland, UK
Position: Executive – Accommodation Operations
• Day to day operations of 179 Suites
• Managing breakfast room operations
• Assist all administration activities related to incoming, current and previous reservations
• Ensure that all communication channels are well maintained between reception and other departments
• Allocate BACS (Banker’s Automated Clearing Services) and cheques for Sales Ledger payments
• Liaise with Property Services to ensure that essential maintenance and refurbishment is completed
• Open and close all booking engines with rates and availability
• Check and update corporate and promotional rates on a regular basis
• Meeting and greeting guests and dealing with any complaints
• Generate revenue reports
Achievements:
• Recognised by the Chairman for delivering excellent customer service and team work
• Nominated by colleagues for the “excellence in team work” award January 2003 – December 2004
Lotus 8 A’Part Hotels, Cochin, Kerala, India.
Position: Front Office Manager
• Maintaining proper cash control to guest service standards on a day-to-day basis
• Attend to Guests’ enquiries, requests, complaints and compliments
• Monitor departmental costs to ensure performance against budget
• Ensure proper training and standard procedures are in place
• Supervise Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue
• Managing the Food & Beverage Operations in F&B Manager’s absence June 1999 – December 2004
Hotel River Retreat, Thrissur, Kerala, India
June 1999 – Oct 2000 – Front Office Assistant
Nov 2000 – Oct 2001 – Senior Front Office Executive Nov 2001- Dec 2002 - Front Office Manager
• Developing and selling attractive holiday & corporate packages and seasonal events
• Room revenue generation and managing night audits
• Effective coordination with Food & Beverage, House Keeping and Engineering department
• Monitoring of reservations and allocations
References
Mr. Hani Al Khouly
General Manager
Novotel Jazan KSA
E-mail: ****.********@*****.***
Mob: +971-**-***-****
Mr. Sushanth Nambiar
Hotel Manager
Mercure Sohor Oman
E-mail: *****-**@*****.***
Mobile: +968-********
Mr. Sathish Bhaskaran
Projects Director
Food Fund International
Al Saba Tower 2, Jumeirah Lake Towers,
Dubai, UAE
E-mail: *******@********.**
Mob: +971-**-***-****
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