JAMAL BABAN

Telephone: (***) 078******* Email: adk7zc@r.postjobfree.com

Profile

Result-oriented professional with over 23 years of customer services experience. Flexible operating style both as an individual contributor and team member. Team leader focused on motivating and engaging the team to deliver optimal/desired results while meeting client highest satisfaction and personal care. Excellent communicator with top negotiation skills earned and mastered through the years.

Professional Achievements

United Development Company/ The Pearl Qatar Island

Provide support to the HR Admin Specialist on HR-related matters.

Achieved and maintained the record for highest individual Sales in UDC with an estimated sales Volume of over a Billion Qatari Riyals/ 275 million USD.

Closed the highest corporate lease deal in the history of UDC (220 properties).

Achieved the Investor/Advisor of the month multiple times in UDC.

Held the record for the highest individual Sales Volume within a one-month period (20 properties/month).

Employment:

2016- Dec 2018 Century 21 Qatar

HR/Admin - travel/ Sales & Leasing Manager

Provide support to the HR Admin Specialist on HR-related matters.

Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.

Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.

Keep abreast of developments in HR & Administration policies and guidelines.

Provide advice and support to programme managers and staff and other personnel on HR-related matters.

Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.

Certify payment for HR related services on behalf of the HR Admin Specialist.

Arranging for flights booking

Following up on cargo shipment

Providing weekly statistical tables on booking flights

Processing travel allowance payments

Arrange travel for business and vacation customers

Determine customers’ needs and preferences, such as schedules and costs

Plan and arrange tour packages, excursions, and day trips

Find fare and schedule information

Calculate total travel costs

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

Make alternative booking arrangements if changes arise before or during the trip

Manage, coach and counsel staff, as required.

Act as focal point for training related matters.

Development and management of rosters.

Plan, organize and manage the recruitment process;

Ensure that levels at which staff are to be recruited are determined based on applicable criteria.

Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;

Prepare and draft client’s contracts.

Provide administrative support to the project staff

Arrange for client’s payments/ cheques to be deposited in the bank.

Prepare bi-weekly reports to the higher management.

Follow up with Operations Unit staff on tasks / requests assigned to them by the Project Manager.

Organize training courses and workshops.

Responsible in conjuction with other project members, for the collation, formatting and issue of As-built dossiers and archiving of all relevant project documentation.

Contact with clients and subcontractors when necessary

Preparation and issue of varying types of documentation required by project, non-project and client personnel, involving information retrieval from current and archived projects.

Organize interviews and inform short listed candidates.

Translation of correspondence as necessary.

Responsible for leading and guiding the admin team

Managing a diverse team of employees & motivating them to deliver in addition to their daily tasks the highest sales/leasing numbers while upholding the highest customer satisfaction level.

Managing the different properties within the company portfolio, mixing availability between residential/commercial sales/leasing.

Set sales goals & quotas, build a sales plan, analyze data, assign sales training and sales territories, mentor the members of the sales team and being involved in the hiring and firing process.

Advise the admin representatives on ways to improve their performance. Oversee regional and local sales managers and their staffs

Supervise real estate sales agents, perform administrative duties and stay informed about the latest changes in the real estate industry

Attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.

2015- 2016 BM Real Estate (Bin Malik Group)

Managing Director

Doha/Qatar

Provide advice and support to programme managers and staff and other personnel on HR-related matters.

Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.

Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.

Arranging for flights booking

Following up on cargo shipment

Providing weekly statistical tables on booking flights

Processing travel allowance payments

Processing the Check-IN and Check-Out of new arrivals and departing staff members

Keep abreast of developments in HR & Administration policies and guidelines.

Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.

Certify payment for HR related services on behalf of the HR Admin Specialist.

Manage, coach and counsel staff, as required.

Act as focal point for training related matters.

Development and management of rosters.

Plan, organize and manage the recruitment process;

Ensure that levels at which staff are to be recruited are determined based on applicable criteria.

Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;

Prepare and draft client’s contracts.

Provide administrative support to the project staff

Arrange for client’s payments/ cheques to be deposited in the bank.

Translation of correspondence as necessary

Prepare bi-weekly reports to the higher management.

Responsible in conjuction with other project members, for the collation, formatting and issue of As-built dossiers and archiving of all relevant project documentation.

Contact with clients and subcontractors when necessary

Preparation and issue of varying types of documentation required by project, non-project and client personnel, involving information retrieval from current and archived projects.

Organize interviews and inform short listed candidates.

Managing a wide portfolio of Properties for our clients, including leasing/sales

Property management & customer satisfaction follow ups

Schedule and conduct weekly sales meetings

Assign floor duty and open houses

Arrange new listing tours for salespeople

Approve all contracts and related forms signed by salespeople

Keep records of sales associates' productivity

Work with salespeople to improve performance and terminate unsatisfactory performers

Interview and hire new sales associates

Develop company-wide marketing and oversee advertising placement and budget

Resolve disputes among salespeople

Report on sales activities to top management

2014-2015 DAMAC Properties

Director of Sales/ Travel logistic

DIFC, Dubai, United Arab Emirates

In charge of a sales team of more than 17 associates

Handling all properties within Dubai Emirate, including the famous Akoya Oxygen sponsored by Donald Trump

Managed road shows around the Emirates

Achieved the second highest sales in a single event.

Besides supervising sales agents, also perform human resources duties, such as conducting interviews, hiring new staff and transferring or dismissing seasoned staff.

prepare employee payroll, budget and inventory reports.

Marketing roles may include planning, budgeting and coordinating open houses or other initiatives to develop new leads and increase sales for the office.

Perform administrative duties and issue supplies or equipment when needed.

Attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.

Arranging for flights booking

Following up on cargo shipment

Providing weekly statistical tables on booking flights

Processing travel allowance payments

2005-2014 United Development Company/ the Pearl Qatar Island

HR & Admin/ Sales & Leasing Manager, Residential Properties

Doha, Qatar.

Provide support to the HR Admin Specialist on HR-related matters.

Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.

Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.

Keep abreast of developments in HR & Administration policies and guidelines.

Provide advice and support to programme managers and staff and other personnel on HR-related matters.

Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.

Certify payment for HR related services on behalf of the HR Admin Specialist.

Manage, coach and counsel staff, as required.

Act as focal point for training related matters.

Development and management of rosters.

Plan, organize and manage the recruitment process;

Ensure that levels at which staff are to be recruited are determined based on applicable criteria.

Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;

Presenting, negotiations, & convincing clients to invest

In a manmade island that was yet to be built

Part of a startup team of 6 advisors, that built to be more than 35 for the sales & leasing department

Highest achieved sales, records stated in the achievements.

Oversee regional and local sales managers and their staffs

Resolve customer complaints regarding sales and service

Prepare budgets and approve budget expenditures

Monitor customer preferences to determine the focus of sales efforts

Analyze sales statistics

Project sales and determine the profitability of products and services

Determine discount rates or special pricing plans

Plan and coordinate training programs for sales staff

Handling the customer service and after sales satisfaction departments.

2003-2004 Crown Plaza Hotel, Toronto Don-Valley.

Guest Services Representative, VIP accounts & reservations.

Toronto, Canada.

Started working for them officially following my CO-OP Program.

Started in front desk operations

Restaurant operations

Room revenue services

Events & Banquets operations

2003-2004(CO-OP) Program at the Crown Plaza Toronto Don-Valley

Guest Services Representative, Hotel Management.

Toronto, Canada.

Attended as part of my graduation credits

Learned everything to do with hotel management & Operations.

2002-2003 (GTAA) Greater Toronto Airport Authorities,

Emergency Response, and Travelers Security and Safety.

Toronto, Canada.

Summer Job

2001-2002 Scarborough Chambers of Commerce,

Team Leader. Hosted the Chambers Annual Barbecue.

Toronto, Canada.

Summer Job

2000-2001 Gideon Travel Agency, Toronto, St. Clair &Young St.

Guest Services, Hotel & Flight Reservations, Operating weekly tours, Down Town Toronto, Niagara Falls, and Ottawa.

Summer Job & Training for School

1998-1999 Maison De La Pressé International,

In-charge of Store, Cashier and Customer Service.

Toronto, Canada.

Summer Job

Education

1999-2003 Centennial College (Toronto, Canada)

Hotel/Motel Administration/Management

1999-2002 Centennial College (Toronto, Canada)

Bachelors Degree, Tourism & Hospitality Administration

1996-1999 Centennial College (Toronto, Canada)

Bachelors Degree, Hospitality Administration & Management

1991-1993 R.A.M.S. High School (Jordan)

Diploma, (TAWJIHI)

Languages

English, Written and spoken fluently.

Arabic, Written and spoken fluently.

Nationality

Canadian/Jordanian

References

Available upon request.

Contact this candidate