Sales Manager
Resume:
JAMAL BABAN
Telephone: (***) 078******* Email: ***********@*******.***
Profile
Result-oriented professional with over 23 years of customer services experience. Flexible operating style both as an individual contributor and team member. Team leader focused on motivating and engaging the team to deliver optimal/desired results while meeting client highest satisfaction and personal care. Excellent communicator with top negotiation skills earned and mastered through the years.
Professional Achievements
United Development Company/ The Pearl Qatar Island
Provide support to the HR Admin Specialist on HR-related matters.
Achieved and maintained the record for highest individual Sales in UDC with an estimated sales Volume of over a Billion Qatari Riyals/ 275 million USD.
Closed the highest corporate lease deal in the history of UDC (220 properties).
Achieved the Investor/Advisor of the month multiple times in UDC.
Held the record for the highest individual Sales Volume within a one-month period (20 properties/month).
Employment:
2016- Dec 2018 Century 21 Qatar
HR/Admin - travel/ Sales & Leasing Manager
Provide support to the HR Admin Specialist on HR-related matters.
Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.
Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.
Keep abreast of developments in HR & Administration policies and guidelines.
Provide advice and support to programme managers and staff and other personnel on HR-related matters.
Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.
Certify payment for HR related services on behalf of the HR Admin Specialist.
Arranging for flights booking
Following up on cargo shipment
Providing weekly statistical tables on booking flights
Processing travel allowance payments
Arrange travel for business and vacation customers
Determine customers’ needs and preferences, such as schedules and costs
Plan and arrange tour packages, excursions, and day trips
Find fare and schedule information
Calculate total travel costs
Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas
Make alternative booking arrangements if changes arise before or during the trip
Manage, coach and counsel staff, as required.
Act as focal point for training related matters.
Development and management of rosters.
Plan, organize and manage the recruitment process;
Ensure that levels at which staff are to be recruited are determined based on applicable criteria.
Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;
Prepare and draft client’s contracts.
Provide administrative support to the project staff
Arrange for client’s payments/ cheques to be deposited in the bank.
Prepare bi-weekly reports to the higher management.
Follow up with Operations Unit staff on tasks / requests assigned to them by the Project Manager.
Organize training courses and workshops.
Responsible in conjuction with other project members, for the collation, formatting and issue of As-built dossiers and archiving of all relevant project documentation.
Contact with clients and subcontractors when necessary
Preparation and issue of varying types of documentation required by project, non-project and client personnel, involving information retrieval from current and archived projects.
Organize interviews and inform short listed candidates.
Translation of correspondence as necessary.
Responsible for leading and guiding the admin team
Managing a diverse team of employees & motivating them to deliver in addition to their daily tasks the highest sales/leasing numbers while upholding the highest customer satisfaction level.
Managing the different properties within the company portfolio, mixing availability between residential/commercial sales/leasing.
Set sales goals & quotas, build a sales plan, analyze data, assign sales training and sales territories, mentor the members of the sales team and being involved in the hiring and firing process.
Advise the admin representatives on ways to improve their performance. Oversee regional and local sales managers and their staffs
Supervise real estate sales agents, perform administrative duties and stay informed about the latest changes in the real estate industry
Attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.
2015- 2016 BM Real Estate (Bin Malik Group)
Managing Director
Doha/Qatar
Provide advice and support to programme managers and staff and other personnel on HR-related matters.
Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.
Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.
Arranging for flights booking
Following up on cargo shipment
Providing weekly statistical tables on booking flights
Processing travel allowance payments
Processing the Check-IN and Check-Out of new arrivals and departing staff members
Keep abreast of developments in HR & Administration policies and guidelines.
Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.
Certify payment for HR related services on behalf of the HR Admin Specialist.
Manage, coach and counsel staff, as required.
Act as focal point for training related matters.
Development and management of rosters.
Plan, organize and manage the recruitment process;
Ensure that levels at which staff are to be recruited are determined based on applicable criteria.
Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;
Prepare and draft client’s contracts.
Provide administrative support to the project staff
Arrange for client’s payments/ cheques to be deposited in the bank.
Translation of correspondence as necessary
Prepare bi-weekly reports to the higher management.
Responsible in conjuction with other project members, for the collation, formatting and issue of As-built dossiers and archiving of all relevant project documentation.
Contact with clients and subcontractors when necessary
Preparation and issue of varying types of documentation required by project, non-project and client personnel, involving information retrieval from current and archived projects.
Organize interviews and inform short listed candidates.
Managing a wide portfolio of Properties for our clients, including leasing/sales
Property management & customer satisfaction follow ups
Schedule and conduct weekly sales meetings
Assign floor duty and open houses
Arrange new listing tours for salespeople
Approve all contracts and related forms signed by salespeople
Keep records of sales associates' productivity
Work with salespeople to improve performance and terminate unsatisfactory performers
Interview and hire new sales associates
Develop company-wide marketing and oversee advertising placement and budget
Resolve disputes among salespeople
Report on sales activities to top management
2014-2015 DAMAC Properties
Director of Sales/ Travel logistic
DIFC, Dubai, United Arab Emirates
In charge of a sales team of more than 17 associates
Handling all properties within Dubai Emirate, including the famous Akoya Oxygen sponsored by Donald Trump
Managed road shows around the Emirates
Achieved the second highest sales in a single event.
Besides supervising sales agents, also perform human resources duties, such as conducting interviews, hiring new staff and transferring or dismissing seasoned staff.
prepare employee payroll, budget and inventory reports.
Marketing roles may include planning, budgeting and coordinating open houses or other initiatives to develop new leads and increase sales for the office.
Perform administrative duties and issue supplies or equipment when needed.
Attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.
Arranging for flights booking
Following up on cargo shipment
Providing weekly statistical tables on booking flights
Processing travel allowance payments
2005-2014 United Development Company/ the Pearl Qatar Island
HR & Admin/ Sales & Leasing Manager, Residential Properties
Doha, Qatar.
Provide support to the HR Admin Specialist on HR-related matters.
Attend various HR-related meetings on behalf of the HR Admin Specialist, as required.
Undertake any additional roles related to the management of HR projects on behalf of the HR Admin Specialist as and when required.
Keep abreast of developments in HR & Administration policies and guidelines.
Provide advice and support to programme managers and staff and other personnel on HR-related matters.
Negotiate and draft contracts for the procurement of HR-related services ensuring compliance with UNOPS HR & Administration guidelines.
Certify payment for HR related services on behalf of the HR Admin Specialist.
Manage, coach and counsel staff, as required.
Act as focal point for training related matters.
Development and management of rosters.
Plan, organize and manage the recruitment process;
Ensure that levels at which staff are to be recruited are determined based on applicable criteria.
Negotiate the salary package with the candidate or staff member in consultation with the requesting office; explain entitlements and policies in accordance with established guidelines and applicable UN Staff Rules and Regulations;
Presenting, negotiations, & convincing clients to invest
In a manmade island that was yet to be built
Part of a startup team of 6 advisors, that built to be more than 35 for the sales & leasing department
Highest achieved sales, records stated in the achievements.
Oversee regional and local sales managers and their staffs
Resolve customer complaints regarding sales and service
Prepare budgets and approve budget expenditures
Monitor customer preferences to determine the focus of sales efforts
Analyze sales statistics
Project sales and determine the profitability of products and services
Determine discount rates or special pricing plans
Plan and coordinate training programs for sales staff
Handling the customer service and after sales satisfaction departments.
2003-2004 Crown Plaza Hotel, Toronto Don-Valley.
Guest Services Representative, VIP accounts & reservations.
Toronto, Canada.
Started working for them officially following my CO-OP Program.
Started in front desk operations
Restaurant operations
Room revenue services
Events & Banquets operations
2003-2004(CO-OP) Program at the Crown Plaza Toronto Don-Valley
Guest Services Representative, Hotel Management.
Toronto, Canada.
Attended as part of my graduation credits
Learned everything to do with hotel management & Operations.
2002-2003 (GTAA) Greater Toronto Airport Authorities,
Emergency Response, and Travelers Security and Safety.
Toronto, Canada.
Summer Job
2001-2002 Scarborough Chambers of Commerce,
Team Leader. Hosted the Chambers Annual Barbecue.
Toronto, Canada.
Summer Job
2000-2001 Gideon Travel Agency, Toronto, St. Clair &Young St.
Guest Services, Hotel & Flight Reservations, Operating weekly tours, Down Town Toronto, Niagara Falls, and Ottawa.
Summer Job & Training for School
1998-1999 Maison De La Pressé International,
In-charge of Store, Cashier and Customer Service.
Toronto, Canada.
Summer Job
Education
1999-2003 Centennial College (Toronto, Canada)
Hotel/Motel Administration/Management
1999-2002 Centennial College (Toronto, Canada)
Bachelors Degree, Tourism & Hospitality Administration
1996-1999 Centennial College (Toronto, Canada)
Bachelors Degree, Hospitality Administration & Management
1991-1993 R.A.M.S. High School (Jordan)
Diploma, (TAWJIHI)
Languages
English, Written and spoken fluently.
Arabic, Written and spoken fluently.
Nationality
Canadian/Jordanian
References
Available upon request.
Contact this candidate